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1. Get familiar with major types of tour guides.
2. Sum up the working procedures of a local guide.
3. Deal with some emergencies when receiving tourists, such as the guests in a tour group missing the luggage.
4. Get familiar with some knowledge of Chinese history, geography and culture.
5. Manage to give a presentation of welcome speech.
Q1: What are the types of tour guides?
Q2: What should a local guide do after meeting the guests?
Pre-reading: Before reading the passage, discuss in groups about the following questions.
1. Do you want to be a tour guide?
2. How much do you know about the job of a tour guide? What should he/she do?
Tour guides have always been regarded as the bridge of cultural exchange and the soul of tourism. They play a vital role in the development of tourism. Without tour guides, it is hard to imagine what would the tourism industry be like. But do you know how many types the tour guides can be classified and the responsibilities of them?
Generally speaking, guides can be classified into four types, namely the tour leader, the national guide, the local guide and the scenic spots guide. They respectively provide services to tourists in diferent steps of the tours.
Tour leaders are responsible for guiding tour groups travel abroad. They should handle problems such as the exit and entry formality, the international flight, the contact with the foreign travel agency, etc. They should protect the safety of tourists during their stay at foreign countries and solve some emergencies.
National guides should guide and accompany either the domestic tour groups or international groups throughout the journey in the local country and guarantee the itinerary carried out as planned. They also need to assist the local guide to provide services and solve problems.
Local guides are the one that carry out the travel plans. They receive tour groups at a certain city and ofer services including the sightseeing, accommodation, transportation, food,shopping and entertainment. They should make sure the tourists have a good time in this leg of the journey and have good impression to this city.
Scenic spots tour guides are supposed to guide the tourists to visit a certain scenic spot.They should provide interpretation service and show tourists the natural beauty and culture of the spots.
Besides the responsibilities mentioned above, tour guides still have a plenty of roles and duties. To the tourists, a tour guide may also act as a friend, an information messenger, a cultural ambassador, a problem solver and the chief executive officer of the tour. Tourists’ travel experience depends much on the services of a tour guide. A tour guide’s behaviors during the journey usually influence tourists’ impression to the city and the country. As an English tour guide, you are responsible to introduce the wonderful Chinese natural attractions and charming Chinese culture to the world and help the Chinese people know more about other countries. Are you ready to bridge China and the world?
1. Tour guides are described as the soul of tourism. （）
2. Tourism industry can develop without tour guide. （）
3. Tour guides’ services can afect tourists’ feeling and impression to the country.（）
4. English tour guides are only responsible to introduce beautiful Chinese natural attractions to the world. （）
1. According to the passage, why the tour guides are called as the soul of tourism?
2. What qualities should a qualified tour guide possess?
Pre-reading: Suppose you are a local guide. What should you prepare before you receive a tour group?
Local guides are the tour guides that work in a certain city and devote to showing you the beauty of this city. Whether you are interested in history, architecture, natural scenery, local culture or delicious local food, they will try to make your trip an unforgettable experience! Let us show you what do the local guides do when they receive a tour group.
First of all, before receiving the tour group, the local guides should prepare a lot. They should get familiar with the itinerary. Pay attention to the time arrangement, especially the flight or train number and arrival time of the tour group. The basic information of the tourists is also very important. Local guides should know the number, age, nationality and religious belief of them and pay attention to the cultural diversity for providing quality service. Most important of all, they should contact the bus driver, the hotel and restaurant to confirm the tour coach, the accommodation and the group meals.
Then, it’s time to head for the airport or the train or high-speed rail station to meet the tour group. They call the driver and he will drive local guides to the transportation hub. The local guides should go to the lobby and check the arrival information again. And then they need to stand at an obvious place next to the exit with the sign of the travel agency or a tour flag so that the tour group can easily recognize them.
Once the tour group walk out, the local guides will meet the tour leader or the national guide and check the group information to make sure they receive the correct group. They would start conversation like this: “Are you Mr. Johnson from ABC travel agency of Canada? I am Jessica from Kunming Comfort Travel Agency.” They also need to confirm the number and name list of the tourists and whether they all have got their luggage. If everything is ready, the local guides would take them to the tour bus and go to the hotel.
On the bus to the hotel, local guides should deliver a welcome speech. Then, they will briefly introduce the city and the arrangement for the following days.
After helping tourists check in, local guides will discuss and confirm the itinerary with the tour leader or national guide. Then, they will be responsible for carrying out the meal,sightseeing, entertainment and shopping arrangement during the group staying at the city.
All in all, to be good local guides is not easy. They need to communicate with the tourists,driver, travel agency, hotels, restaurants, scenic spots and tourist shopping stores etc. They need to consider both the satisfaction and safety of tourists. They try to make the trip an interesting, worthy and safe one. With local guides, you can experience the authentic flavor of the city.
1. Local guides can guide you throughout the journey for many cities. （）
2. When arriving at the airport or train station, the local guides should wait the tour group on the tour bus.（ ）
3. “The transportation hub” in the 3rd paragraph refers to the airport, the train station or high speed rail station.（ ）
4. Only if you can get along well with the tourists and make them happy, you can be a competent tour guide.（ ）
5. “With local guides, you can experience the authentic flavor of the city” means that the local guides can help you try the authentic local food.（ ）
Dialogue 1 Zhang Ming is a local guide of Beijing CITS. He is meeting the group at the Beijing airport and talking with Jack Jones, the tour leader.
Zhang Ming: Good evening, sir. Are you Mr. Jones from the States?
Jack Jones: Ah, yes, that’s right.
Zhang Ming: Glad to meet you, Mr. Jones. I’m the guide from Beijing CITS. My name is Zhang Ming. You can call me James.
Jack Jones: Glad to meet you, too. I was just looking for the 1._____ .
Zhang Ming: I’m always at your service, sir. By the way, do you have a pleasant trip?
Jack Jones: Not bad. But I’ve made too many 2. ____ in two days. I could hardly remember how many take-ofs and 3. ____ I’ve been through these two days. I think we all feel a bit 4. _____ .
Zhang Ming: Well, shall we go to the hotel right now? I’ve already made a 5. ____for you.
Jack Jones: Wonderful. I’m eager to take a bath as soon as possible.
Zhang Ming: So we must get you to the hotel as soon as possible. I hope to see you refreshed and revitalized tomorrow morning, as we are going to visit the Great Wall.
Jack Jones: I am sure we will. Actually, we are looking forward to seeing the great wonder. What will the weather be like for the next few days?
Zhang Ming: The weather has been changeable recently. I suggest you take an umbrella tomorrow and take a coat.
Jack Jones: OK, thank you very much.
Zhang Ming: You’re welcome. (To tour members) Hello, everyone. Come this way, please. I’m your local guide, James. Welcome to Beijing. The coach is waiting outside.
Jack Jones: Fine, let’s go.
A. Confirm the group information with the tour leader.
B. Discuss travel arrangements.
C. Welcome speech.
Dialogue 2 Bill Wilson is talking with the local guide, He Li, about his lost luggage at the Shanghai Pudong International Airport.
He Li: Good afternoon, sir. Are you Mr. Wilson from London?
Bill Wilson: Yes, nice to meet you. You must be our local guide, right?
He Li: Yes, sir. Nice to meet you, too. We’re going to the hotel now. The coach is waiting outside, shall we go now?
Bill Wilson: Sorry, I can’t find my 1. ____. I have very important items in the suitcase. What should I do?
He Li: Please calm down. Would you please show me your claim tag?
Bill Wilson: Sure. Here you are.
He Li: The luggage of Flight MU5596 is on Number 8 belt. Did you look for your luggage on number 8 belt?
Bill Wilson: Yes, I did. But I’m quite sure that my luggage is 2. .
He Li: What does your suitcase look like?
Bill Wilson: It’s a small-sized black suitcase with a lock.
He Li: OK, don’t worry. Please give me your claim tag. I’m going to the lost luggage office and help you find your luggage, but I need to know what it looks like and what you have in it.
Bill Wilson: Thank you very much. Here is my 3. . It is a black Rimowa. Some of my clothes and medicine for heart disease are in the Rimowa.
He Li:(Ten minutes later) Sir, don’t worry. I gave my name and my 4. ____ to them. They will 5. ____ me as soon as they find your suitcase. If they can’t find your suitcase, they will make compensation for you. I’ll take you to buy some articles for daily use and some change of clothes when we back to the hotel.
Bill Wilson: No problem. Thank you very much.
He Li: You are welcome, sir.
A. Ask Mr. Taylor the information about his lost luggage.
B. Comfort him.
C. Ofer solutions.
Dialogue 3 The tour guide Wang Qiang is meeting the group at the Kunming airport. He is confirming the itinerary with the tour leader, Thomas Brown, but finds that he had made a mistake.
Thomas Brown: Hi, this is Kunming CITS, right?
Wang Qiang: Yes. Nice to meet you. Welcome to Kunming. I’m your local guide. My name is Wang Qiang. You can call me Walker.
Thomas Brown: Nice to meet you, too. Thanks for coming to 1. ___ us. I’m Thomas. Shall we go now?
Wang Qiang: Sorry, let me have another 2. ___ again. I think I got something wrong. Your name doesn’t seem to be my tour leader. My tour leader’s name is Robinson.
Thomas Brown: Really? But my agency asked me to look for a CITS 3. ___ at the airport.
Wang Qiang: Wait a second. I’ll check with the travel agency. May I know your 4. _____of Yunnan?
Thomas Brown: OK, wait a minute. I take a look. Here is my schedule.We are going to Dali tomorrow morning and we’ll stay there two days.
Wang Qiang: Sorry, we’re going to the Stone Forest tomorrow and flying to Xishuangbanna the day after tomorrow.
Thomas Brown: OK, but where is our guide?
Wang Qiang: Take it easy. I asked the travel agency for the number of your guide. Your guide is still on his way to the airport. He might take ten minutes to get here.
Thomas Brown: Never mind. The flight arrived a little earlier today.
Wang Qiang: He asked me to 5. ___ to you for having kept you waiting for a long time. I’ll take you to the bus first.
Thomas Brown: That’s fine. No problem.
Wang Qiang: Sure, let’s go.
A. Confirm the group information with Mr. Cooper and ask him to show the tour schedule.
B. Comfort him.
C. Help him to contact his guide.
This is a welcome speech by a tour guide. Please read and finish the tasks below.
Hello, everyone! Welcome to China. Welcome to Yunnan.
May I introduce my Chinese colleagues to you? This is Mr. Yang, our driver. His bus plate number is 5596. He has 20 years of driving under his belt, so we are in very safe hands. My English name is Bruce, and my Chinese name is Li Wei. I am from CITS Travel Agency. My job is to smooth your way, care for your welfare, try my best to answer your questions, and be your guide during your stay in Yunnan. If you have any special interests, please tell your tour leader and she will let us know. We’ll try our best to make your stay in Yunnan a pleasant one.We highly appreciate your understanding and cooperation.
Your luggage will be sent to the hotel by another bus, so you do not have to worry about it.We are going to stay at the Crown Plaza Hotel, a luxurious, five-star hotel. The hotel is located in downtown Kunming, with easy access to many tourist attractions.
There is one thing I must warn you against. Please do not drink the tap water in the hotel,because that is not drinkable in China.
Last, I hope you will enjoy your time in this city.
What aspects should be included in a welcome speech?
Suppose you are a tour guide. You just received a tour group from the UK. Now you are on the bus to the hotel. Please deliver a welcome speech to the group. Your welcome speech should include the five aspects mentioned in Task1.
1. Located in western Shandong province, Mount Tai stands more than 1,500 meters above sea level and occupies an area of about 400 square kilometers. It is renowned for not only its magnificence but also its historical and cultural significance. Pilgrims have been visiting Mount Tai for the last over 3,000 years. It was recorded in the history that 72 emperors once came here to make a tour. Mount Tai has witnessed many writers who have traveled here for inspiration to write poems and compositions. Artists also come here for painting. That explains why Mount Tai has a number of cultural relics and historic sites. It has now become one of the leading tourist attractions in China.
2. The Yellow River is the third longest river in Asia and the sixth longest river in the world.The word “yellow” describes the color of its muddy water. Originating from Qinghai province, it flows through nine provinces and finally pours into the Bohai Sea. It runs across China like a huge dragon. The Yellow River is one of several rivers for Chinese to live on, so it is called as the “Mother River” by Chinese people. The river basin is not only the cradle of ancient Chinese civilization, but also the most prosperous region in the early history of China. However, the Yellow River has caused many disasters due to the frequent devastating floods. In the past few decades, the government has taken a variety of measures to prevent disasters.
1. 茶马古道是一条古老而神秘的文明古道，类似于著名的丝绸之路。这条古道曾是西藏、云南和四川之间的贸易通道，主要是四川和云南的人们赶着驮满物资的马，步行或骑马到西藏，用茶叶交换马匹，因此得名茶马古道。古道沿线生活着20多个少数民族，聚集着美丽而神奇的自然景观和传统文化，如大理古城、丽江古城、香格里拉、雅鲁藏布江大峡谷和布达拉宫等。时至今日，虽然这条古道的踪迹正在消失，但它的文化和历史价值依然存在。
2. 兵马俑，即秦始皇兵马俑，位于今陕西省西安市临潼区秦始皇陵以东1.5千米处，是有史以来最伟大、最著名的考古发现之一。由于兵马俑模型数量众多、造型精美、大小如真人，代表了当时横扫中国其他所有军队的庞大军队，因此意义非比寻常。这支军队是中国统一的决定因素。兵马俑的陶俑是用来为秦始皇殉葬的，以便在他去世后保护他并彰显他的荣耀。兵马俑由于它的历史意义和独特性而成为中国最知名的景点之一。
1. Divide the class into several small groups of 2 -4 students. Make dialogues about the process of receiving a tour group. Deal with some emergencies when receiving tourists, such as the guests in the tour group who miss the luggage or pick the wrong group.
2. Share some knowledge of your hometown’s history, geography and culture with your partners.
3. Manage to give a presentation of welcome speech in front of the class.
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