作者从德勤咨询公司对来自美国、欧洲、澳大利亚和南非的90多家组织的200多位工作人员进行的访谈资料中，精选了34个变革故事，用来说明成功变革的8个步骤，以及成功的变革心智模式：目睹-感受-变革。在进行变革的时候，企业所面临的核心问题绝对不是战略、结构、文化或系统的改变，最核心的问题是如何改变人们的感受，从而改变人们的行为。

John P. Kotter and Dan S. Cohen. The Heart of Change: Real-Life Stories of How People Change Their Organizations.

Copyright © 2012 by John Kotter and Dan Cohen.

Published by arrangement with Harvard Business Review Press.

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