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Under the theme of “intelligent taxation boosts development, benefits enterprises and people and stabilizes economic growth”, the STA has carried out the “Spring Breeze Project” for the ninth consecutive year and introduced three batches of 121 measures in 5 categories to facilitate taxpayers. The STA continuously made efforts in promoting digitalized taxpayer and fee payer services, in which the non-contact taxpayer service methods have been applied to most of the tax work. The Publicity and Guidance Label System has been established,which included 4219 specific labels of 9 categories. In 2022, targeted policy pushing was launched which benefited taxpayers more than 475 million times, promoting the implementation of tax preferential policies. We actively carried out study on the new system of business environment evaluation launched by the World Bank and further implemented the State Council’s business environment innovation pilot project. 12 out of the total 16 measures were promoted nationwide after assessed by the State Council. The STA continued to work together with the All-China Federation of Industry and Commerce to carry out the“Spring Rain Moistening Sprouts” Special Action targeting at supporting the development of micro and small enterprises and launched 12 measures in 4 main categories. Cooperating with the Ministry of Industry and Information Technology, the STA carried out the taxpayer service project for micro and small businesses under the theme of “Relieving Burdens, Solving Difficulties and Promoting Development” to provide intelligent and targeted services to taxpayers. Through the Tax-Bank Interaction,small businesses received credit loans totaling 2.25 trillion yuan, increasing 33.9% year-on year. According to third-party survey results,taxpayer satisfaction rate has increased to 89.2 points in 2022. The results of the 2022 survey on evaluation of business environment by ten thousand private enterprises released by the All China Federation of Industry and Commerce showed that tax payment convenience has been rated the highest among public services for three consecutive years.
Figure 4 The Continuous Upgrading of Taxpayer Satisfaction in Recent Years
Since 2014, the STA carried out the “Spring Breeze Project” for the ninth consecutive year,and introduced 539 measures to facilitate taxpayers’ handling of tax affairs which further promoted their satisfaction and sense of gain consistently. The Central Party History Learning and Education Leading Group Office has listed the “Spring Breeze Project” as an excellent case for Party history learning and education. In 2022, with the theme of “Intelligent taxation boosts development, benefits enterprises and people and stabilizes economic growth”, the STA introduced three batches of 121 measures in 5 categories to release dynamic energy with progressive services and continuous tax benefits,making it more convenient and heart-warming for taxpayers to handle tax-related matters.
In 2021, the STA worked together with the All China Federation of Industry and Commerce to carry out the “Spring Rain Moistening Sprouts”Special Action targeting at supporting the development of small and micro enterprises. In 2022, through implementing a batch of tax- and fee- related supporting policies and enhancing the confidence and creativity of businesses in overcoming difficulties, the STA continued to work together with other departments to implement this action and launched 12 measures in 4 main categories of theme activities including“delivering policies”, “providing better taxpayer experience”, “overcoming dificulties” and “mutual assistance”. Tax authorities at all levels have carried out a total of more than 97 thousand publicity campaigns to communicate tax- and fee- related supporting policies to micro and small enterprises and individual industrial and commercial households, benefiting more than 22 million taxpayers and fee payers.
To relieve the financing difficulties of small enterprises, since 2015 the STA has been working together with the China Banking Regulatory Commission (CBRC) on Tax Bank Interaction, which transfers the tax credit to financing credit and helps small and micro enterprises get credit loans without the mortgage. Especially during the Covid-19 period,tax authorities at all levels further deepened the cooperation with the China Banking and Insurance Regulatory Commission (CBIRC) and banks to provide targeted enterprises that were heavily influenced by the epidemic with convenient measures. Meanwhile, the STA have expanded the scope of qualified taxpayers in the Tax-Bank Interaction on condition that the credit risk is controllable so as to further ensure that the capital chain is not broken for micro and small businesses. In 2022, through the Tax Bank Interaction, micro and small businesses nationwide received credit loans totaling 2.25 trillion yuan from banks, increasing 33.9% year on-year.