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Directions: You have recently returned from a trip. However, you were dissatisfied with the service you received at the hotel.
Write a letter to the manager of the hotel. Give details of what you have experienced, and explain why you were unhappy with the service and give suggestions for improving the service.
Dear Sir or Madam,
I write to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 2nd and 11th of April this year.
Although your hotel is rated as a five-star one, I found that the rooms were not cleaned on a daily basis, and that my bed was cleaned up only every three days. In addition, the food in the restaurant was similarly disappointing. Not only was it extremely overpriced, but the taste was very poor. I was therefore forced to eat out in the local restaurants.
I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would greatly appreciate a discount on my bill (receipt enclosed).
Yours sincerely,
Li Ming
尊敬的先生或女士：
今年我在4月2日至11日的假期期间曾住在贵酒店。我写信是为了表达对于贵酒店服务的不满。
尽管贵酒店被评为五星级酒店，但我发现客房并非每天都有人打扫，我的床每三天才被整理一次。此外，餐厅的食物也同样令人失望。不但价格过高，而且质量很差。因此我被迫外出在当地餐馆就餐。
我相信您会认真对待我的投诉，并会在将来尽力改善酒店的服务。您若给我的账单打个折扣（附上收据），我将非常感谢。
您真诚的，
李明
express 表达
dissatisfaction 不满
vacation 假期
rate 评级
five-star 五星级的
on a daily basis 每天
clean up 整理
similarly 同样地；类似地
disappointing 令人失望的
extremely 非常，极其
overprice 对……定价过高
taste 口味
therefore 因此
eat out 外出就餐
complaint 投诉
improve 改善
in the future 在将来
greatly 非常
discount 折扣
bill 账单
receipt 收据
enclose 随信附上
投诉信首先要写明你要投诉的内容，其次表达此事给你带来的不便，以及你的感受和心情，最后对有关人员做出的努力表示感谢。
① We will deeply appreciate your willingness to make up for the loss. 若您愿意补偿损失，我们将不胜感激。
② I wish to refer you to an incident which occurred in your restaurant, calling for some remedial actions. 我想告知您发生在贵饭店的一件事，希望您采取一些补救措施。
③ I am writing to you in the hope that you could do me a favor to improve the current horrible situation. 我现在写信给您，希望您可以帮忙改善目前糟糕的状况。
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