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◆ Identifying guests
√ Excuse me.Are you...from...company?
√ Excuse me.You must be...from...
◆ Introducing yourself
√ I’m...from...I’m here to take you to our office/the hotel.
◆ Welcoming guests
√ Welcome to our city.
√ Thank you for sparing the time to visit us.
√ It’s my great pleasure to meet you.
√ I’ve been looking forward to your visit.
◆ Offering to help with luggage
√ Let me carry your bags for you.
√ May I help with your luggage?
√ Shall I get a trolley for the bags?
◆ Expressing thanks for being met
√ Thank you for meeting me at the airport.
√ It’s kind of you to pick me up.
◆ Asking about the journey
√ How was your journey?
√ How was the flight?
√ What about your trip?
√ Did you have a nice journey?
◆ Talking about the journey
√ The journey was very smooth.
√ Everything goes well except for the jet lag.
√ The service on the plane makes me feel at home.
√ The flight was not too bad.I managed to get some sleep.
√ It was very exhausting.I couldn’t sleep at all.
◆ Receptionist handling check-in
√ What can I do for you?
√ Can I help you?
√ Is there anything I can do for you?
√ I will just check.Please wait for a moment.
√ Sorry to have kept you waiting.
√ Please fill out the registration form.
√ May I see your ID card/passport?
√ Here’s the key card to Room...
√ Is there anything else I can do for you?
◆ Guest asking for check-in
√ I have booked...in the name of...
√ I have a reservation of...for two days.
√ Here’s the confirmation notice.
√ Is there any single room available?
√ Do you have any vacancy?
◆ Asking for opinion on the arrangement
√ Do you have a moment to discuss the arrangements for your stay?
√ Would you please have a look at the agenda?
√ What do you think of the arrangements?
√ Is the arrangement suitable for you?
√ Do you have anything special in mind?
◆ Talking about the agenda
√ I draw up an agenda for your visit.
√ I would like to work out a schedule for your three-day visit.
√ We’ll arrange for you to see something special.
√ Sightseeing can come between the business talks.
√ We plan to take you to the well-known...
√ On Monday, we will show you around...
◆ Commenting on the arrangement
√ It looks good.
√ That sounds amazing.
√ That’s precisely what’s on my mind.
√ These are all what I want to do.
√ Nothing better than that.
√ It’s so nice/considerate of you to arrange that for me.
√ Thank you for making such good arrangements.