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In this unit, you will learn
1.Business reception duties
2.Receiving guests at the office
3.Checking-in at the hotel
4.Business reception etiquette
☆ Have you ever worked as a receptionist in a company or a hotel? Did you enjoy doing it?
☆ What do you think are the job duties a receptionist should have?
☆ Was the job of a receptionist important to the company he/she work for?
☆ How can you be a good receptionist? What are the good manners of a professional receptionist?
☆ What kind of personality traits do you need to become a good receptionist?
