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◆ Identifying the company
√ ABC Corporation.Can I help you?
√ Hotel International.May I help you?
√ AIB Company.What can I do for you?
◆ Identifying yourself
√ This is John Smith speaking.
√ Hello, this is Mary Green from AIB International.
√ Hello, this is Mr.Wang calling from ABC in Beijing.
◆ Asking to speak to somebody
√ May I speak to Mr.Smith?
√ I’d like to speak to John Smith, please.
√ Could I speak to John Smith, please?
√ Could you put me through to the sales department?
◆ Putting somebody through
√ I’ll put you through.
√ I’m putting you through.
√ I’m connecting you now.
◆ Answering the phone
√ Hello, this is John speaking.May I help you?
√ Good morning/afternoon/evening, AIB Company, John Smith speaking.
√ Who’s calling, please?
√ John speaking.
◆ Explaining the purpose of a call
√ I’m calling/phoning about the July order.
√ I’m calling about our meeting.
√ I’m returning your call.
√ It’s concerning the contract.
√ There are two things I need to discuss with you.
◆ Asking somebody to wait
√ Hold on, please.I’ll see if he’s in.
√ Could you hold the line, please?
√ Just a moment, please.
◆ Offering help
√ I’m afraid he’s not here.Can I help you?
√ I’m afraid Mr.Smith isn’t in at the moment.May I take a message for you?
√ I’m afraid he’s on another line at the moment.Would you like to leave
a message?
◆ Asking for information
√ Could I ask who’s calling, please?
√ Could you give me your phone number, please?
√ May I have your name and phone number, please?
◆ Asking the caller to repea t
√ Could you say that again?
√ I’m sorry, I don’t understand.Could you repeat that, please?
√ Could you speak a little more slowly, please?
√ Could you spell that again?
◆ Checking information
√ That’s John Smith.Am I right?
√ So, that’s September 11.Is that right?
◆ Promising action
√ I’ll give her the message as soon as she’s back.
√ I’ll get Mr.Smith to call you as soon as he gets back.
◆ Dealing with wrong numbers and other expressions
√ I’m afraid you’ve dialed the wrong number.
√ I’m afraid you’ve got the wrong number.
√ You can reach me on this number.
√ The line is engaged/busy.
√ The line is bad.
√ You’re wanted on the phone.
√ Mr.Smith, there is a phone call for you.
√ Can you pick up the phone for me?
◆ Closing the talk
√ Thanks for calling./It’s been nice talking to you./Goodbye.