Section 5
维修服务

必备单词

maintenance department 维修部

模拟现场

A: Is this the Maintenance Department? 请问这里是维修部吗？

B: Yes. What can I do for you? 是的。能为您做什么吗？

相关说法

● 这里是维修部。This is the Maintenance Department.

● 请找维修部。Maintenance Department, please.

模拟现场

A: What’s wrong? 怎么了？

B: The air conditioner in my room doesn’t work. 我房间的空调坏了。

相关说法

● 热水器又坏了。The water heater is broken again.

● 服务器坏了。The server’s down.

● 它出故障了。It’s on the fritz.

必备单词

water heater 热水器

fritz失常，发生故障

你知道吗　work除了“工作”的意思，还可表示“（机器等的）运作”。

模拟现场

A: Is there anything I can do for you? 我能为您效劳吗？

B: The TV is not working well. 电视有毛病了。

模拟现场

A: What else can I do for you? 还有什么需要做的吗？

B: Ah, I’m afraid there’s something wrong with the TV. The picture is wobbly. 啊，我想电视好像出问题了。画面摇摆不定。

模拟现场

A: The light in this room is too dim. 这房间里的灯光太暗了。

B: I’ll give you a table lamp. 我会给您一个台灯。

模拟现场

A: There might be something wrong with the lamp in my room. 我房间的灯好像坏了。

B: Sorry, sir. I will bring you a new one. 很抱歉，先生。我马上拿个新的给您。

模拟现场

A: The light bulb has burned out. 灯泡烧坏了。

B: I’ll bring a new one for you right now. 马上为您换新的。

必备单词

light bulb 灯泡

burn out 烧坏

相关说法

● 电视机有故障了。The TV set is not working well.

● 这个钟一定是坏了。There must be something wrong with the clock.

● 我房间的电视坏了。The TV doesn’t work in my room.

模拟现场

A: What’s wrong, sir? 先生，出什么问题了？

B: The toilet does not flush. 马桶不能冲水。

相关说法

● 我房间里的抽水马桶好像出了点毛病。There seems to be something wrong with the toilet.

● 下水道又堵了。The drain is blocked again.

=The drain is clogged again.

● 下水道堵了。There’s something clogging the drain.

必备单词

flush 冲水

clog 淤滞

你知道吗　toilet除“厕所”外，还表示“马桶”，toilet bowl也可表示“马桶”。

模拟现场

A: What’s wrong? 怎么了？

B: There seems to be something wrong with the toilet. 厕所好像出了点毛病。

模拟现场

A: Oh, it’s clogged... It’s all right now. You may try it.哦，堵了……现在好了。你试试。

B: Yes. It’s working now. Thank you. 是的。现在好了。谢谢你。

模拟现场

A: The water tap drips all night long. I can hardly sleep. 水龙头一整夜都在滴水。我无法入睡。

B: I’m very sorry, sir. Some part needs to be replaced. I will be back soon. 对不起，先生。有些零件需要更换。我马上就回来。

模拟现场

A: Could you check it out, please? 麻烦你们来检查一下好吗？

B: Don’t worry. Let me see. 别担心。让我看看。

相关说法

● 能派人来修一下吗？Could you send someone to fix it?

● 能派人来吗？Could you send someone up?

● 热水器又坏了。你能修一下吗？The water heater isn’t working again. Can you fix it?

必备单词

a little bit 有点

模拟现场

A: The desk is a little bit unsteady and it seems to need fixing. 桌子有些晃动，恐怕需要修理一下。

B: OK. I’ll be there in a few minutes. 好的。我几分钟后到。

相关说法

● 您能修理一下吗？Can you fix it?

● 椅子坏了；该修了。The chair is broken; it needs fixing.

模拟现场

A: But we don’t have anyone available right now. Can you wait a moment, please? 可是这里现在没有人手。您能等一下吗？

B: All right. But you should promise to send someone here as soon as possible. 好吧。但是你们得承诺尽快派人过来。

模拟现场

A: I’ll deal with it immediately. 我马上处理这件事。

B: I’m here waiting for you. 我就在这儿等着你们。

相关说法

● 我们能找人修理它。We can have it repaired.

● 我派人去请维修部的电工过来。I’ll send for an electrician from the Maintenance Department.

● 我们马上派人来修。We’ll send someone to repair it immediately.

你知道吗　deal with 处理；handle也可表示“处理”。