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Contents

Cover
Title Page
Copyright
INTRODUCTION : The Value of Power Words
SECTION ONE
Rethink Traditional Annual Performance Reviews
SECTION TWO
Get Ready—Before the Performance Review
Create a System of Measurement
Set Goals and Set the Stage
Use Positive Reinforcement and Recognition
Time the Performance Reviews
Keep and Use Performance Records
Adjust Job Descriptions
Use a Pre-Review Self-Evaluation
Make Face-to-Face a Part of the Process
Listen before Speaking
Assess the Employee’s Listening
Connect and Cooperate
SECTION THREE
The Performance Review Process
SECTION FOUR
Evaluate Personal Skills, Core Competencies, and Personality Traits
Ability to Adapt and Make Changes
Attendance and Punctuality
Communication Skills—Verbal
Communication Skills—Written
Conceptual Thinking
Conflict Management
Cooperation
Creativity
Customer Relations and Service
Decision-Making Skills
Delegating
Dependability
Development of Subordinates
Equal Opportunity and Diversity
Ethics
Flexibility
Forward Thinking
Goal Setting
Industry and Quality Work Habits
Initiative
Innovation
Interpersonal Skills
Job Knowledge
Judgment
Leadership
Learning Skills
Listening Skills
Loyalty and Dedication
Management Skills and Style
Motivation
Personal Style
Planning, Organizing, and Scheduling
Problem Solving
Productivity
Professionalism
Quality of Work
Recruiting
Researching, Networking, and Resourcefulness
Safety
Self-Confidence
Strategic Thinking
Stress Tolerance
Supervisory and Staff Development Skills
Tactfulness
Teamwork
Technical Skills
Time Management
More Recommended Action Steps for the Manager
SECTION FIVE
The Job Skills/Performance Evaluation by Job Title and Function
Accounting and Finance
Accountant/Bookkeeper
Auditor
Financial Analyst
Financial Manager/Credit and Collections Manager
Banks, Credit Unions, Mortgage Companies, and Financial Institutions
Bank Manager
Customer Service Representative
Loan Officer
Teller
Construction
Carpenter
Estimator
Foreman
Laborer/Construction Worker
Engineering
Engineer/Principal Engineer
Engineering Technician
Research and Development Engineer
Human Resources
Benefits Administrator
Compensation Analyst
Employee Relations Representative/Labor Relations Representative
Recruiter
Training Specialist
Information Technology (IT)
Database Administrator
Data Entry Specialist/Data Entry Operator
Software Architect
Software Engineer/Programmer
Systems Engineer/Systems Analyst
Legal
Attorney (for organization)
Legal Assistant/Paralegal
Manufacturing
Assembly Line Technician/Production Line Worker
Machine Technician/Equipment Repairman
Machinist
Manufacturing Supervisor
Plant Manager
Production Supervisor
Scheduler
Marketing, Advertising, Public Relations, and Social Media
Marketing, Advertising, and Public Relations
Advertising Account Executive
Art Director/Creative Director
Brand Manager/Product Manager
Conference Coordinator/Event Planner
Copywriter
Fundraising Manager
Graphic Designer
Marketing Account Executive
Marketing Director/Marketing Manager/Strategic Marketing Manager/Social Media Marketing Specialist/Digital Strategist
Market Research Analyst
Media Planner/Media Buyer/Communications Planner/Brand Strategist/Social Media Strategist
Public Relations Account Executive
Publicist
Operations and Distribution
Administrative Assistant
Clerk/Clerical Staff Employee
Customer Service Representative/Customer Service Associate
Maintenance Supervisor/Operations and Maintenance Manager
Office Manager
Receptionist
Security Manager/Head of Security
Stock Clerk
Transportation Supervisor/Traffic Services Manager
Sales
Cashier/Checker
Sales Account Executive
Sales Assistant (Retail)
Sales Associate (Retail)
Sales Manager
Sales Representative (Outbound/Outside)
Telemarketer/Call Center Agent/Telesales Representative
APPENDIX 1 : Use Strong Action Verbs
APPENDIX 2 : Use Qualifying Adverbs
APPENDIX 3 : Use Descriptive Adjectives
ABOUT THE AUTHOR
INDEX
Also by Sandra E. Lamb

The difference between the almost right word
and the right word
is the difference between the lightning bug
and the lightning .
—SAMUEL CLEMENS hI9M07chlEurU9Dlfa6jG131vCA1SM1iz+JnXem+hQVabwEZWv0ax3+ssp4grE+L

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