Copyright © 2010 by Hammer and Company

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Published in the United States by Crown Business, an imprint of the Crown Publishing Group, a division of Random House, Inc., New York.
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Library of Congress Cataloging-in-Publication Data

Hammer, Michael, 1948–2008.
Faster, cheaper, better by Michael Hammer and Lisa W. Hershman.
p. cm.
1. Reengineering (Management). 2. Workflow. 3. Organizational effectiveness. 4. Performance. 5. Management. I. Hershman, Lisa W. II. Title.
HD58.87 H3624 2010
658.5′1—dc22 2010040792

eISBN: 978-0-307-45979-4

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