In addition to the women who shared their stories with me, I owe an extraordinary debt to the people who both personally and professionally supported me through this process and helped me bring this work to life. Personally, I could not have done this without the love, support and courage of my husband, Steve. I was absolutely sustained by his faith in my ability, his respect for my work and his commitment to our family. I’m equally grateful for what a wonderful father he is and for his ability to make me laugh.

My children, Ellen and Charlie, fill my life with love and laughter. They inspire me, keep me grounded and make it very difficult for me to take myself too seriously.

In many different ways, this work would not be possible without my parents. Their greatest gifts have been what they have taught me and continue to teach me. From my mother, Deanne Rogers, I’ve learned about courage, strength and perseverance. Chuck Brown, my father, gave me the gifts of critical thinking, debate and activism. These lessons helped me realize my dream of finishing my Ph.D. and writing this book. To my mother’s partner David and my dad’s partner Molly, I thank you for your willingness to embrace our family and share your lives with us. I also want to acknowledge my grandmother, Ellen, who was also an inspiration to me. I try to carry her spirit and kindness with me.

To my brother, Jason, and my sisters, Ashley and Barrett, we are on a special journey together and I’m so grateful to be sharing it with you. Our history, love and laughter are important forces in my life. To Mike, Ashley’s husband, and Amaya, my beautiful niece, thank you for bringing so much joy to our family. To Audrey, Jason’s wife, we’re glad you’re here—you’ve always felt like family.

When I married Steve I inherited a wonderful family. To Corky and Jack, Bill and Jacobina, Memo, Bebo and David, it is impossible for me to think of my life without you—you are my family.

I have had the extraordinary fortune of working with people who are both colleagues and good friends. I am forever indebted to my dear friend, Charles Kiley, who has generously walked every step of this journey with me. I couldn’t have done it without him. I also owe special thanks to my friends, colleagues and sister social workers, Dawn Fey Hedgepeth, Cheryl Dunn and Beverly McPhail. Their willingness to share their expertise and experiences contributed greatly to this book. I want to thank illustrator David Robinson and graphic designer Doni Hieronymus, for their artistic contributions. I also want to acknowledge Cole Schweikhardt of Squidz Ink Design and Daniel Levine and Marian Mankin of DMLCo for their support and help with my Web site.

I am so lucky to be surrounded by wonderful friends and mentors. I wish there was some way, beyond a simple thank you, to let the following women know how much they’ve touched my life: Angela Blanchard, Margarita Flores, Karen Holmes, Jean Latting, Ann McFarland, Barb Nowak, Susan Robbins, Ruth Rubio, Karen Stout, Susan Turell, Jody Williams and Laura Williams.

I am also fortunate to be affiliated with two outstanding organizations. First, I want to thank the faculty, staff and students at the University of Houston Graduate College of Social Work. It is a true privilege to be a social worker and part of this learning community. Second, I want to acknowledge the Nobel Women’s Initiative. I am grateful for the opportunity to work with such wise and wonderful activists, scholars and peace-builders.

There is a third group of activists and scholars I’d like to thank—a group of women who have changed the way I look at myself and at the world. My mother gave me a copy of Harriet Lerner’s book, The Dance of Anger, when I was in my early twenties. It was my first nonfiction psychology book. I remember reading it and thinking, “I’m not alone!” By the third chapter, I had fallen in love with the power of books. When I started teaching, I carried bell hooks’s book, Teaching to Transgress, with me at all times. Jean Kilbourne’s book, Can’t Buy My Love, forever changed the way I watch TV, read magazines and listen to music. I turned to the Stone Center at Wellesley to better understand who I wanted to be in the context of my social work career. I still buy Mary Pipher’s book Reviving Ophelia for all of my friends with daughters, and her new book, Writing to Change the World , is required reading for my students. The list of authors who have changed my life is endless; however, these powerful women have certainly made the greatest impression. I thank them for making this a better world and for forging the path for what has now become my career.

Last, I want to thank the people who believed enough in this work to turn it into a book—something I don’t take for granted. I extend a heartfelt thanks to my agent, Stephanie von Hirschberg, for lending her wisdom, integrity and sense of balance to this process. To my editor, Erin Moore, I feel so fortunate to work with a woman who embodies the authenticity, courage and compassion I write about in my book—thank you. I also want to recognize the other team members at Gotham Books—Bill Shinker, Jessica Sindler, Lisa Johnson, Ashwini Ramaswamy and the great folks behind the scenes who turned my dangling modifiers into coherent sentences and my crumpled pages into a beautiful book.

The less we understand shame and how it affects our feelings, thoughts and behaviors, the more power it exerts over our lives. However, if we can find the courage to talk about shame and the compassion to listen, we can change the way we live, love, parent, work and build relationships.

People often want to believe that shame is reserved for the unfortunate few who have survived terrible traumas, but this is not true. Shame is something we all experience. And, while it feels like shame hides in our darkest corners, it actually tends to lurk in all of the familiar places, including appearance and body image, motherhood, family, parenting, money and work, mental and physical health, addiction, sex, aging and religion.

This book offers information, insight and specific strategies for understanding shame and building “shame resilience.” We can never become completely resistant to shame; however, we can develop the resilience we need to recognize shame, move through it constructively and grow from our experiences. Across the interviews, women with high levels of shame resilience shared four things in common. I refer to these factors as the four elements of shame resilience. The four elements of shame resilience are the heart of this book. As we learn more about shame resilience and start to put the elements into practice, we can start to move through the by-products of shame—fear, blame and disconnection—and move toward the courage, compassion and connection we need to live our best, authentic lives.

I’ve dedicated my career to studying shame and its impact on women, men and children. In my study with women, I’ve had the opportunity to interview over three hundred participants of all ages, races, ethnicities and life situations. I’ve also gone back and reinterviewed sixty women who have applied some of the strategies in this book to learn what strategies have been effective and what barriers they’ve faced.

If you’re not sure of shame’s impact on our own life, it may help to read some quotes from my interviews. In these quotes, you can start to see the complex weaving of shame, fear and cultural expectations.

The constant struggle to feel accepted and worthy is unrelenting. We put so much of our time and energy into making sure that we meet everyone’s expectations and into caring about what other people think of us, that we are often left feeling angry, resentful and fearful. Sometimes we turn these emotions inward and convince ourselves that we are bad and that maybe we deserve the rejection that we so desperately fear. Other times we lash out—we scream at our partners and children for no apparent reason, or we make a cutting comment to a friend or colleague. Either way, in the end, we are left feeling exhausted, overwhelmed and alone.

We spend an extraordinary amount of time and energy tackling the surface issues, which rarely results in meaningful, lasting change. When we dig past the surface, we find that shame is often what drives us to hate our bodies, fear rejection, stop taking risks or hide the experiences and parts of our lives that we fear others might judge. This same dynamic applies to feeling attacked as a mother or feeling too stupid or uneducated to voice our opinions.

Until we start addressing the role shame plays, we may temporarily fix some of the surface problems, but we can’t silence the old tape in our head that suddenly blares some version of “something is wrong with me.” For example, that imposter or phony feeling at work or school rarely has anything to do with our abilities, but has more to do with that fearful voice inside of us that scolds and asks, “Who do you think you are?” Shame forces us to put so much value on what other people think that we lose ourselves in the process of trying to meet everyone else’s expectations.

I was flying to Cleveland to give a lecture at Case Western Reserve University. As I settled into my window seat, a very energetic woman plunked down in the aisle seat on my row. I had seen her in the airport chatting up a storm with other waiting passengers and airline employees. After holding up aisle traffic for the better part of five minutes, she got her bags stuffed under the seat in front of her, turned toward me and introduced herself. We talked for a minute about the Houston weather before she asked, “So what do you do and why are you going to Cleveland?” As the plane took off, I raised my voice a bit and said, “I’m a researcher and I’m going to give a lecture at Case.” “How wonderful,” she responded. “What do you study?” Still fighting against the roar of the engines, I leaned toward her and said, “Women and shame.”

Her eyes widened and she let out an enthusiastic “Oh, wow.” She leaned so far toward me that her entire upper body was perched over the empty seat between us. “Women in chains! That’s so interesting. Tell me more about it.” By this time the airplane was quiet again. I smiled and said, “Not women in chains . . . women and shame.” “Shame?” she asked, in a shocked and disappointed voice. “Yes,” I replied. “I study shame and the various ways it affects women’s lives.”

With that, the conversation was over. She averted her eyes, then told me that she needed to get some rest. For three hours we sat silent in our seats. Every now and then I could feel her looking at me and perusing my laptop screen out of the corner of her eye. The first couple of times, I turned toward her to smile and acknowledge her, but immediately she would pretend to be sleeping. One time she even threw in a little snore, which I knew was fake because she was wiggling her feet the entire time.

When I returned to Houston I had dinner with a colleague who is a violence researcher. I was anxious to tell my “women in chains” story to someone who could relate to the pitfalls of researching a less-than-popular topic. After we laughed about “women in chains” being preferable to women and shame, she confessed that most people are quite interested in her research and she’s normally the one who fakes being asleep on the plane. “I don’t understand,” I said. “These are both serious epidemics. Do people actually think shame is worse than violence?” She thought for a minute then said, “Well, no. They are both serious epidemics, but shame is a silent epidemic. People understand violence and can talk about it. We’re still afraid of shame. Even the word is uncomfortable. You’re studying a topic that people have been taught and socialized not to discuss. It’s as dangerous as violence—but we just keep pretending that it’s not happening.”

I believe my colleague was right—shame is a silent epidemic. It’s a problem of epidemic proportions because it has an impact on all of us. What makes it “silent” is our inability or unwillingness to talk openly about shame and explore the ways in which it affects our individual lives, our families, our communities and society. Our silence has actually forced shame underground, where it now permeates our personal and public lives in destructive and insidious ways. Shame was once largely misunderstood and discounted by social scientists, but now a growing number of researchers and practitioners are examining shame and its role in a wide range of mental and public health issues, including depression, anxiety disorders, addiction, eating disorders, bullying, suicide, sexual assault and all types of violence, including family violence.

Like the growing epidemic of violence, for many, shame has strangely become both a form of self-protection and a popular source of entertainment. Name calling and character assassinations have replaced national discussions about religion, politics and culture. We use shame as a tool to parent, teach and discipline our children. Television shows promising cutthroat alliances, backstabbing, hostile confrontations, exclusion and public humiliation consistently grab the top ratings. And at the same time we use shame to defend and entertain ourselves, we struggle to understand why the world feels so scary, why politics have turned into blood sport, why children are suffering higher levels of stress and anxiety, why popular culture appears to be sinking to all-time lows and why a growing number of us feel alone and disconnected.

As is the case with many epidemics, it seems that we are so mired in our own struggle to take care of ourselves and our families, we just don’t see the connections that allow us to make sense of it and begin to address it as a large-scale problem. We can’t see the enormity of it—we think it’s a personal problem or a self-esteem issue rather than a serious social problem.

To better understand the shame experience, I want you to meet Susan, Kayla, Theresa and Sondra. I had the opportunity to interview them early in my research and again several years later, after they had started putting the shame resilience strategies into practice. Throughout the book, their unfolding stories will serve as important examples of how powerful, and sometimes difficult, it can be to practice courage, compassion and connection.

Susan was in her late twenties when we met. She had been married for three years and had a daughter who had just celebrated her first birthday. Susan had loved her career as a physical therapist but had spent the previous year at home with her baby. As family finances grew tighter, she had decided to return to work part-time. In our interview, she recalled the day when she thought the right job had landed in her lap. She remembered being absolutely ecstatic. Not only had she been offered a perfect part-time physical therapist position, but her church had an open slot for her daughter in their Mother’s Day Out program. Anxious to share her good news, she called her older sister. Rather than congratulating Susan, her sister responded to the news by saying, “I’m not sure why you even had a child if you’re not interested in raising her.” Susan remembers feeling like she had been punched in the stomach. She said, “I could hardly breathe. It was devastating. My first thought was ‘I’m a bad mother.’ By that evening, I was reconsidering the job offer.”

When I interviewed Kayla, she was in her mid-forties and had built a successful career in advertising. She lived alone in large city on the East Coast. Kayla’s father had recently been diagnosed with Alzheimer’s and she was struggling to balance the pressures of her career with her new role as her father’s primary caregiver. She explained that the most difficult issue was dealing with her boss, Nancy. Kayla described Nancy as “the kind of person you never share personal information with.” When I asked her to explain what she meant, she said that Nancy had perfected the art of the personal attack—the more Nancy knew about your life, the more ammunition she had for her arsenal. When Kayla’s mother died two years prior, Kayla struggled with depression. She had confided in Nancy about the depression, only to have Nancy bring it up in front of other colleagues. Kayla said that, despite her fear of Nancy’s attacks, she knew she might miss some work while she looked for a long-term care facility, so she explained her father’s situation to Nancy. Kayla still looked shocked as she described the very first staff meeting she attended after she told her boss. During the meeting, Nancy announced that Kayla was going to be pulled off her current project. Kayla said, “She looked right at me and said to the group, ‘You know Kayla. There’s always some kind of drama.’ ” Kayla describes that moment as “pure paralysis.” “I froze. I felt so small and sliced open. Was Nancy right? Am I a flake? How could I have been so stupid to trust Nancy?”

When I met Theresa she was thirty-five, and had three children ranging from age three to eleven. She described an experience that probably lasted no more than five minutes but, for her, represented one of her greatest struggles. She remembered standing in front of her mirror and feeling extreme anxiety and hatred about her body. She said, “It was one of those days when nothing fit—I had tried on every pair of jeans that I could find.” She said she found herself grabbing at the inside of her thighs and pinching the fat that hung over the side of her bra and chanting, “This is disgusting. I’m disgusting.” She said the entire episode was more stressful because she could hear her kids fighting over the television in the other room while the phone rang off the hook. She started screaming at her kids, “Will someone get the damn phone? I know I’m not the only one who hears it. Damn it!” She finally buried her head in her hands and started sobbing. When she raised her head up she saw her toddler standing a few feet away. He told her in a frightened voice, “I’m sorry Mommy’s sad.” As she stared at him, she was flooded with feelings of shame and self-blame. Theresa told me she would never forget that day and explained, “Sometimes I just get sick of it all—my body, my kids, my house—my entire life. I have these pictures in my head of what I want everything to look like, and it’s never that perfect. I just can’t ever pull it all together. On top of it, I feel so ashamed when I take it out on my kids.”

Sondra, a high school teacher in her mid-fifties, seemed both angry and sad when she told me, “I used to love to debate politics with my brother-in-law. We did it for years. One night when my husband and I were driving home from Sunday dinner, he told me that he hated when I argued with his brother. He told me he had always hated it. He said, ‘Donald is a smart guy. He’s got a master’s degree. I wish you wouldn’t get into it with him.’ Then he told me that I sounded uneducated and stupid and it made him look bad. I became totally withdrawn around his family.”

Are Susan, Kayla, Theresa and Sondra simply struggling from low self-esteem? No. Shame and self-esteem are very different issues. We feel shame. We think self-esteem. Our self-esteem is based on how we see ourselves—our strengths and limitations—over time. It is how and what we think of ourselves. Shame is an emotion. It is how we feel when we have certain experiences. When we are in shame, we don’t see the big picture; we don’t accurately think about our strengths and limitations. We just feel alone, exposed and deeply flawed. My friend and colleague Marian Mankin described the difference between shame and self-esteem this way: “When I think about my self-esteem, I think about who I am in relation to who I want to be, where I come from, what I’ve overcome and what I’ve accomplished. When I feel shame, I’m taken back to this place of smallness where I lose that sense of context. I’m returned to a small place—I can’t see everything else. It’s just a small, lonely place.”

If these stories aren’t about self-esteem, could they simply be about the company we keep? Does Susan just have a mean sister? Is Kayla simply the victim of an insensitive remark? Is Theresa’s struggle with perfection an isolated case? Is Sondra’s husband the only problem? The answer to all these questions is no. If you look at all four of the examples concerning motherhood, work, perfectionism and speaking out, you’ll see that shame is the primary weapon used in these cultural wars.

We are constantly threatening mothers with the shame of “not doing what’s best for their children” or “making selfish or ignorant choices.” Similarly, Kayla’s experience points to the shame culture that has taken over many workplaces. We are expected to produce and keep our professional and personal lives artificially compartmentalized in order to succeed. Her boss’s comment is a product of that culture. Although we’re told (and want to believe), “You are not your job,” the messages from employers, colleagues and the media counter that well-intentioned adage with “You are exactly what you do, how well you do it and what you earn.”

When it comes to Theresa’s struggle, we need to understand that shame is the voice of perfectionism. Whether we’re talking about appearance, work, motherhood, health or family, it’s not the quest for perfection that is so painful; it’s failing to meet the unattainable expectations that lead to the painful wash of shame. Last, Sondra’s story speaks to the power of shame as a social tool that’s often used to keep us quiet. Nothing silences us more effectively than shame.

As you can see, shame is much more than insensitive communicating or a self-esteem issue; it is a basic human experience that is becoming an increasingly divisive and destructive part of our culture. During certain times and in certain situations, we all struggle with feelings of not being good enough, not having enough and not belonging enough. I have found that the most effective way to overcome these feelings of inadequacy is to share our experiences. Of course, in this culture, telling our stories takes courage.

I’m not sure where the term ordinary courage first appeared, but I discovered it in an article on women and girls by researcher Annie Rogers. I think the idea of ordinary courage speaks to the importance of telling our stories. It is especially difficult to practice ordinary courage in today’s culture of shame—a culture full of fear, blame and disconnection. However, practicing the strategies in this book will help all of us reclaim our courage and power; and even start to change the culture.

To understand how shame is influenced by culture, we need to think back to when we were children or young adults, and we first learned how important it is to be liked, to fit in, and to please others. The lessons were often taught by shame; sometimes overtly, other times covertly. Regardless of how they happened, we can all recall experiences of feeling rejected, diminished and ridiculed. Eventually, we learned to fear these feelings. We learned how to change our behaviors, thinking and feelings to avoid feeling shame. In the process, we changed who we were and, in many instances, who we are now.

Our culture teaches us about shame—it dictates what is acceptable and what is not. We weren’t born craving perfect bodies. We weren’t born afraid to tell our stories. We weren’t born with a fear of getting too old to feel valuable. We weren’t born with a Pottery Barn catalog in one hand and heartbreaking debt in the other. Shame comes from outside of us—from the messages and expectations of our culture. What comes from the inside of us is a very human need to belong, to relate.

We are wired for connection. It’s in our biology. As infants, our need for connection is about survival. As we grow older, connection means thriving—emotionally, physically, spiritually and intellectually. Connection is critical because we all have the basic need to feel accepted and to believe that we belong and are valued for who we are.

Shame unravels our connection to others. In fact, I often refer to shame as the fear of disconnection—the fear of being perceived as flawed and unworthy of acceptance or belonging. Shame keeps us from telling our own stories and prevents us from listening to others tell their stories. We silence our voices and keep our secrets out of the fear of disconnection. When we hear others talk about their shame, we often blame them as a way to protect ourselves from feeling uncomfortable. Hearing someone talk about a shaming experience can sometimes be as painful as actually experiencing it for ourselves.

Like courage, empathy and compassion are critical components of shame resilience. Practicing compassion allows us to hear shame. Empathy, the most powerful tool of compassion, is an emotional skill that allows us to respond to others in a meaningful, caring way. Empathy is the ability to put ourselves in someone else’s shoes—to understand what someone is experiencing and to reflect back that understanding. When we share a difficult experience with someone, and that person responds in an open, deeply connected way—that’s empathy. Developing empathy can enrich the relationships we have with our partners, colleagues, family members and children. In Chapter 2 , I’ll discuss the concept of empathy in great detail. You’ll learn how it works, how we can learn to be empathic and why the opposite of experiencing shame is experiencing empathy.

The prerequisite for empathy is compassion. We can only respond empathically if we are willing to hear someone’s pain. We sometimes think of compassion as a saintlike virtue. It’s not. In fact, compassion is possible for anyone who can accept the struggles that make us human—our fears, imperfections, losses and shame. We can only respond compassionately to someone telling her story if we have embraced our own story—shame and all. Compassion is not a virtue—it is a commitment. It’s not something we have or don’t have—it’s something we choose to practice. Can we be with someone who is in shame and open ourselves up enough to listen to her story and share her pain?

Chapters 3-6 will focus on the four elements of shame resilience. In my research I found that women with high levels of shame resilience had four things in common. When practiced together, these four elements move us toward resilience. In each of these four chapters, I’ll share specific strategies that we can use to help us develop shame resilience and information on how we can overcome some of the common barriers women face as they begin to put these strategies into practice.

The culture of shame is driven by fear, blame and disconnection, and it is often a powerful incubator for issues like perfectionism, stereotyping, gossiping and addiction. In Chapters 7-9 , I’ll explore these issues and others in the context of developing and maintaining our shame resilience. The final chapter will present ideas for actually changing the culture: What does shame resilience mean for our children, the men in our lives, our spiritual lives, our workplaces and our families?

Shame is a difficult topic. However, as painful as some of the stories may be, the raw honesty of their truths confirms that the information and ideas in this book are tremendous sources of hope and promise for women. I believe that we are all capable of developing resilience to shame. We are all capable of turning the pain caused by shame into courage, compassion and connection. Equally important, we are all capable of helping others do the same.

However, it is vitally important to recognize the complexity of this work. This is not “four easy steps” to shame resilience or some other simple recipe for overcoming shame. Cookbook answers don’t work when it comes to addressing an issue like shame, or, for that matter, any other complex human issue. In fact, it can even be shaming when we believe that there are easy remedies for complicated problems—we tend to blame ourselves for not being able to “get it.”

It has been said that real freedom is about setting others free. In the spirit of that powerful definition, my greatest hope is that we will reach out across our differences and through our shame to share our stories and to connect with those who need to hear, “You are not alone.”