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This is a work of nonfiction. Most of the events described in this book took place between May 2008 and December 2009. Except where indicated in the notes, all the events that occurred within that time period were witnessed firsthand. All quotations were captured by a digital recorder or copied from official documents. The names of tenants, their children, and their relatives, as well as landlords and their workers, have been changed to protect their privacy.