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Unit 10
包君满意

No problem

毫无问题

超级业务必备口语

01 What happens if~?

如果~会怎样?

02 Your satisfaction is guaranteed.

我们包君满意。

03 There are no time restrictions.

没有时间限制。

04 No probIem.

毫无问题。

05 I can't beIieve that.

真叫我难以置信。

06 We have an exceIIent poIicy.

我们有一套很好的策略。

07 You may get an exchange.

您可以换货。

业务必用词汇(VocabuIary)

satisfied 满意的

satisfaction 满意

guaranteed 保证

refund 退款

restrictions 限制

fauIt 错误

in fuII 全部

exceIIent 杰出的

绩效业务会话(DiaIog)

⊙让客户深感满意的对话:

W:What happens if I am not satisfied(满意的)with my purchases?

(我买了之后,若是不满意怎么办?)

M:Your satisfaction(满意)is guaranteed,(保证)or we refund(退款)your money.

(我们保证您会满意,不然我们退款给您。)

W:How long do I have to receive a refund?

(我多久可以退货拿钱?)

M:There are no time restrictions.(限制)

(我们没有时间限制。)

W:What if the product fails,and it's my fauIt?(错误)

(要是产品坏了,而且是我的错呢?)

M:No problem.

(也没问题。)

We still refund your money in fuII,(全部)no matter what the cause was.

(我们仍然全部退还给您,不管是什么原因。)

W:I can't believe that.

(真不敢相信。)

You have an exceIIent(杰出的)policy.

(你们的销售策略太好了。)

业务句型解说

❶What happens if的句型是问“我若……时,情况会是如何?”,happens(发生)虽是现在时,但含意是未来式,只有if的条件成立,事情才happen。这个句型有时候可以省略成What if。

❷What happened?“怎么了?”,这句话与前句的形式很像,但意义完全不同。它是在别人看起来有些不对劲,比如沮丧、哭泣、忧虑的时候,你表示关心时问的话,所以happen用过去时,因为必然已经有事发生了。

业务应用会话(Practice, Listen&Repeat)

⊙可以退款,怎么说?

M:What if these fish die within 24 hours?

(这些鱼24小时内死了怎么办?)

W:You are welcome to bring them back and get a refund.

(您可以把他们带回来退款。)

⊙不准退款,怎么说?

M:I want to get a refund.

(我要退款。)

W:I'm sorry.

(对不起。)

There are no refunds here unless you have your receipt.

(除非您有收据,要不然我们不退款。)

⊙问退款或交换,怎么说?

W:Would you like an even exchange or a refund?

(请问您是要同额换货,还是要退款?)

M:I need to buy some more things here anyway.

(我反正要在这里再买一些东西。)

I'll get an exchange.

(我换货好了。)

⊙客户改天再来交换:

W:I'm sorry the dress design is not to your liking.

(很对不起,这一套衣服的样式您不合意。)

I will get you another one in just one minute.

(我马上再给您换一件。)

M:Well, I don't have time right now.

(可是,我现在没有时间。)

Can I just take a rain check for another time?

(我可以拿一张证明,改天再来吗?) NecmWCV963KZmkUZMdCJFklqwUX36kBRr1w5gNMtwkZWkC1OnQyfJHV/LpUx6Bd4

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