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Unit 8
高等销售用语

I promise you won't be disappointed

我保证您不会失望

超级业务必备口语

01 Our service is the best.

我们的服务是最好的。

02 We handIe everything for you.

我们帮您处理所有的事情。

03 I understand.

我了解。

Imagine how much of 04 your time wiII be saved.

想想看,可以节省您多少时间。

05 I promise.

我答应。

06 Just Ieave it aII to me.

把所有的事都留给我办吧。

07 I'm gIad to hear it.

听到这件事,我很高兴。

业务必用词汇(VocabuIary)

accounting 会计

decide to 决定做

consuIting 顾问的

experience 经验

understand 理解

accompIish 完成

disappointed 感到失望

handy 很好用

绩效业务会话(DiaIog)

⊙保证服务品质:

W:Our accounting(会计)service is the best,Mr.Jones.

(琼斯先生,我们的会计服务是最好的。)

M:If I decide to(决定做)purchase your services, then I must have full confidence in you.

(我必须要对你们有十足的信心,才会决定采用你们的服务。)

W:Well, I hope that my past consuIting(顾问的)experience(经验)will convince you.

(希望我过去当顾问的经验,能让您有信心。)

Plus, we handle everything for you.

(并且,我们可以帮您处理所有的事情。)

M:I don't like the feeling of being"out of the loop."

(我可不喜欢那种被排在门外的感觉。)

W:Y e s, I u nderstand.(理解)

(当然,我了解。)

But, just imagine how much of your time will be freed up.

(不过请您想想,您可以节省多少时间。)

M:That's true.

(那倒是事实。)

I would get a lot more accompIished(完成)if I didn't have to worry about accounting.

(要是我不需要烦恼我的会计业务的话,就可以做更多的事情。)

W:I promise you won't be disappointed.(感到失望)

(我保证您不会失望。)

业务句型解说

❶I promise.“我答应……”,英语的promise这个词不能用得随便、无节制。promise这个词带有“承诺”“应许”的含意。君子一诺千金,promise不办到是信用破产。那有没有好的替代词,叫对方安心而又没有承诺意思的英语呢?当然有。当客户提出要求时,你可以回答I wiII make you happy.Let me see what I can do.(我会让您满意。让我看看,我还能在哪方面帮您一点忙!)。

❷out of Ioop是美国商业会话中常用的俗话,Ioop原意是“绳套”,out of Ioop指“不在绳套”内,引申的意思就是“没有参与权”,或“被排除在决策圈外”。

业务应用会话(Practice, Listen&Repeat)

⊙业务一手包办,怎么说?

W:Just leave it all to me, and I'll show you what I can do.

(把所有事情交给我,我让您看看我能做到什么程度。)

M:OK. I trust you.

(好的。我相信您。)

⊙业务成交,怎么说?

M:All my years of training can finally be applied to this project.

(我过去多年的训练,终于可以运用到这一个方案来。)

I'm so excited.

(我觉得非常兴奋。)

W:Good, I'm glad to hear it.

(好,我很高兴听到您这样说。)

⊙表示有经验的说法:

I have done something similar to this in the past.

(我过去做过跟这个类似的事情。)

My years of experience in a classroom will come in handy(很好用)in this new position.

(我可以把过去多年在课堂上所学,好好运用到这一个新职位上。) qkU4+SwYWpOmMApHpa0ckGJNfxqVD0rt+XVuQHVbqKStNAGVhunQMW7ZNTEhmN7L



Unit 9
强调有利客户

Let me explain

我来跟您解释

超级业务必备口语

01 Let me expIain.

让我来跟您解释。

02 We have an automated system.

我们有一套自动化系统。

03 You make the choice.

您来做选择。

04 Sounds good.

听起来很好。

05 What's next?

下一步是什么?

06 I Iike it.

我喜欢这个(主意)。

07 It wiII save you time and money.

可以节省您的时间和金钱。

业务必用词汇(VocabuIary)

benefit 利益

switch 更改

speed up 加速

process 处理

automated 自动的

comfortabIe 舒服的

Iocator(代客)寻找服务者

绩效业务会话(DiaIog)

⊙吸引客户采用收款服务:

M:I am not so sure what the benefit(利益)of switching to your bank is.

(我不太确定转到你们的银行有什么好处。)

W:Let me explain.

(让我跟您解释一下。)

First, our automated collecting service allows you to speed(加速)up your account receivable processing.(第一,我们的自动收款服务,可以加速处理你们的应收账款程序。)

M:It's true that we want to speed up the process.(处理)

(我们确实需要加速处理。)

W:Secondly, we report to you twice a day.

(第二,我们每天向你们做两次报告。)

M:How do you report?

(你们如何做报告?)

W:We have an automated(自动的)report system by computer.(舒服的)

(我们有一个在电脑上的自动报告系统。)

Or we may call you over the phone.

(我们也可以打电话给您。)

You make the choice.

(由您来决定。)

M:Sounds good.

(听起来不错。)

业务句型解说

❶Let me expIain.虽然用了Iet me(请让我来……)的祈使字眼,但其实是不用对方首肯就可以动手做的。这与AIIow me.(请容许我来……)的用法是一样的。

❷feeI comfortabIe字面直译是“感觉得很舒适”,不过在商业上除了讲沙发椅坐起来很舒适I feeI comfortabIe in this sofa.之外,它的正确意思是“觉得妥当”或“放心大胆地……”例如有人提议某件事,您不同意,又不愿意说明原因,您可以说I just don't feeI comfortabIe.(我就是觉得不妥当。)。

业务应用会话(Practice, Listen&Repeat)

⊙说明保险的好处:

W:This insurance is good in any part of the world.

(这个保险在全世界各地都有效。)

So, you can feel comfortable when you are traveling.

(所以,当您旅行的时候,可以放心。)

M:I like it.

(不错,我喜欢。)

⊙说明好处的说法一:

M:Just take a step back.

(您尽可以退后一步。)

Relax and let the machine do all the work for you.

(放轻松,让机器帮您做所有的事情。)

⊙说明好处的说法二:

W:This automated system will allow you to have one less employee.

(这个自动系统可以让您少雇用一名员工。)

It will save you time and money.

(它可以节省您的时间和金钱。)

⊙说明好处的说法三:

M:Our Iocator(寻找服务者)service will find an apartment that is perfect for you.

(我们的寻屋服务可以帮您找到最合适您的公寓。)

Just make one call to us.

(只要给我们打一通电话就行。) qkU4+SwYWpOmMApHpa0ckGJNfxqVD0rt+XVuQHVbqKStNAGVhunQMW7ZNTEhmN7L



Unit 10
包君满意

No problem

毫无问题

超级业务必备口语

01 What happens if~?

如果~会怎样?

02 Your satisfaction is guaranteed.

我们包君满意。

03 There are no time restrictions.

没有时间限制。

04 No probIem.

毫无问题。

05 I can't beIieve that.

真叫我难以置信。

06 We have an exceIIent poIicy.

我们有一套很好的策略。

07 You may get an exchange.

您可以换货。

业务必用词汇(VocabuIary)

satisfied 满意的

satisfaction 满意

guaranteed 保证

refund 退款

restrictions 限制

fauIt 错误

in fuII 全部

exceIIent 杰出的

绩效业务会话(DiaIog)

⊙让客户深感满意的对话:

W:What happens if I am not satisfied(满意的)with my purchases?

(我买了之后,若是不满意怎么办?)

M:Your satisfaction(满意)is guaranteed,(保证)or we refund(退款)your money.

(我们保证您会满意,不然我们退款给您。)

W:How long do I have to receive a refund?

(我多久可以退货拿钱?)

M:There are no time restrictions.(限制)

(我们没有时间限制。)

W:What if the product fails,and it's my fauIt?(错误)

(要是产品坏了,而且是我的错呢?)

M:No problem.

(也没问题。)

We still refund your money in fuII,(全部)no matter what the cause was.

(我们仍然全部退还给您,不管是什么原因。)

W:I can't believe that.

(真不敢相信。)

You have an exceIIent(杰出的)policy.

(你们的销售策略太好了。)

业务句型解说

❶What happens if的句型是问“我若……时,情况会是如何?”,happens(发生)虽是现在时,但含意是未来式,只有if的条件成立,事情才happen。这个句型有时候可以省略成What if。

❷What happened?“怎么了?”,这句话与前句的形式很像,但意义完全不同。它是在别人看起来有些不对劲,比如沮丧、哭泣、忧虑的时候,你表示关心时问的话,所以happen用过去时,因为必然已经有事发生了。

业务应用会话(Practice, Listen&Repeat)

⊙可以退款,怎么说?

M:What if these fish die within 24 hours?

(这些鱼24小时内死了怎么办?)

W:You are welcome to bring them back and get a refund.

(您可以把他们带回来退款。)

⊙不准退款,怎么说?

M:I want to get a refund.

(我要退款。)

W:I'm sorry.

(对不起。)

There are no refunds here unless you have your receipt.

(除非您有收据,要不然我们不退款。)

⊙问退款或交换,怎么说?

W:Would you like an even exchange or a refund?

(请问您是要同额换货,还是要退款?)

M:I need to buy some more things here anyway.

(我反正要在这里再买一些东西。)

I'll get an exchange.

(我换货好了。)

⊙客户改天再来交换:

W:I'm sorry the dress design is not to your liking.

(很对不起,这一套衣服的样式您不合意。)

I will get you another one in just one minute.

(我马上再给您换一件。)

M:Well, I don't have time right now.

(可是,我现在没有时间。)

Can I just take a rain check for another time?

(我可以拿一张证明,改天再来吗?) qkU4+SwYWpOmMApHpa0ckGJNfxqVD0rt+XVuQHVbqKStNAGVhunQMW7ZNTEhmN7L

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