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必备句——互动交流，句句用得上
Can I change my ticket?
我可以改签机票吗？
小情景会话
A：Can I change my ticket?
我可以改签机票吗？
B：Please show your ticket and passport.
请出示您的机票和护照。
你还会用到
I'd like to change my flight.
我想更改航班。
Could you please change my reservation?
能请你修改一下预订吗？
I want to make a change.
我想更改我的预订。
What's your reservation number?
您的订单号是多少呢？
●reservation number 订单号
小情景会话
A：What's your reservation number?
您的订单号是多少呢？
B：It's 5607.
5607.
你还会用到
May I have your reservation number?
可以告诉我您的订单号吗？
Can you tell me your reservation number?
可以告诉我您的订单号吗？
Which flight do you want to change?
您想改签到哪一班航班呢？
小情景会话
A：Which flight do you want to change?
您想改签到哪一班航班呢？
B：Make it for the same flight on 2nd.
改为2号的同一航班。
你还会用到
What‘s your new flight?
你现在想乘哪一班飞机？
The next one to my destination.
下一个去我目的地的航班。
When does the next flight leave?
下一个航班何时起飞？
Are there seats still available?
还有座位吗？
小情景会话
A：Are there seats still available?
还有座位吗？
B：Just a second. Let me check it for you.
稍等。我帮你查下。
你还会用到
Is there any seat left?
还有座位吗？
All seats on that day are taken.
那天的票已经订完了。
Are there any other flights tomorrow?
明天还有其他的班机吗？
No, sir. We don't have one till next week.
没有，先生。一直到下周为止都没有。
I'd like to cancel my reservation.
我想取消预订。
●cancel a reservation 取消预订
●deal with 应付；对待
小情景会话
A：I'd like to cancel my reservation to Chicago.
我想取消我预订的去芝加哥的航班。
B：Tell me your flight number and date.
请告诉我您的航班号和日期。
你还会用到
May I cancel my flight to London tomorrow?
我可以取消明天去伦敦的航班吗？
I can't catch my flight.
我赶不上航班了。
I have some business to deal with.
我有事要处理。
Can I refund this ticket?
我可以退这张票吗？
小情景会话
A：Can I refund this ticket?
我可以退这张票吗？
B：Yes, but you need to pay 10%fee for it.
可以，但你需要付10%的退票费。
你还会用到
I'd like a refund on this ticket.
我要退这张票。
Can I cancel this ticket, please?
我可以退这张票吗？
You can get an 80%refund.
可以退80%的费用。
增补句——以备不时之需
I want to put off my flight.
●put off 推迟
我想推迟我的航班。
I just missed my flight, I need to reschedule it.
我刚刚错过了航班，需要改签一下。
I am afraid I can't get to the airport on that day.
恐怕我那天不能去机场了。
I'd like to change my reservation if possible.
如果可能的话，我想改一下我预订的机票。
I'd like to change my return flight.
●return flight 回程票
我想改签回程票。
I would like to change this ticket to first class.
我想把这张票换成头等票。
When would you like to reschedule it for?
您想改到什么时候？
What time is the latest flight?
最近的航班是什么时间？
Please cancel this flight and transfer me to flight AK180.
取消这个预订，改成AK180航班。
We'll change the latest flight for you.
我们会为您改签最近的航班。
The rebooking charge is$40 per person.
每个人的机票改签费是40美元。
You can put me on standby.
我可以等退票。
标准口语
A：Good afternoon, can I help you?
下午好，需要帮忙吗？
B：I have booked a ticket to Paris three days before. But I'd like to cancel my flight beacuse I changed my travel plan.You see, now it’s the busy season.
●busy season 旺季
三天前，我订了一张去巴黎的票。但我想取消，因为我改变了旅行计划。你知道现在是旺季。
A：No problem. May I see your passport and ticket?
没问题。可以看下您的护照和机票吗？
B：Here you are.
给你。
A：Thank you. Wait a minute.Are you sure to cancel it?
谢谢。请稍等。你确定退票吗？
B：Yes.
是的。
A：OK. You can get an 80%refund.That comes to 876 yuan.Please
keep it and the receipt.
●come to 一共；共计
好的。可以退80%的费用。一共是876元。请您拿好票和收据。
B：Thank you very much.
非常感谢。
实战口语
A：Hello, I'd like to change my flight to New York.
你好，我想改一下去纽约的航班。
B：OK. Which flight and what date, please?
好的。请说下班次和日期。
A：Flight YJ56，departing from Shanghai on June 10th.
●depart from 从……出发
6月10日，从上海出发的YJ56次航班。
B：May I have your name?
能告诉我你的名字吗？
A：Yang Yu. Let me spell it for you.Y-A-N-G（yang），Y-U（yu）.
杨宇。我拼一下名字。Y-A-N-G（杨），Y-U（宇）。
B：Got it. How would you like to change it?
知道了。你想怎么改呢？
A：Change the date to June 12th in the same flight, please.Is that all right?
请改成6月12日的同班次航班。可以吗？
B：Hold on, please……I am sorry. Flight YJ56 on that day is full.What about 13th?
请稍等……抱歉，12号YJ56航班已经预订满了。13号的票行吗？
A：All right. Thank you so much.
好的，非常感谢。
MEMO
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