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Other Structures
1.I’m afraid there seems to be a misunderstanding.
恐怕这儿有些误会。
2.Really? I am so sorry.
真的吗？我很抱歉。
3.I am sure there must be a reason.
我相信肯定是有原因的。
4.I do understand what you are saying.
我确实理解你所说的一切。
5.I am sure there is a good explanation for...
对于……，我确信会有一个好的解释。
6.I am sorry you feel like that.
你那样想，我感到很遗憾。
7.I hate to complain,but...
我不想抱怨，但是……
8.Excuse me,but there is a problem with...
对不起，……有问题。
9.Sorry to bother you,but I think there is something wrong with...
对不起打扰了，但我想……有问题。
10.I’m afraid there is a slight problem with...
恐怕这儿关于……有点小问题。
11.I’m sorry to say that...
我很抱歉地说……
12.I’m afraid I have to complain about...
我恐怕要抱怨……
13.I can’t say I feel happy about...
我不能说对……感到高兴。
14.I’m not satisfied with...
我对……不满意。
15.I’m dissatisfied with...
我对……不满意。
16.I can’t tell you how sorry I am.
我无法告诉你我有多抱歉。
17.I’m so/very/terribly/awfully sorry about this.
对这件事我非常抱歉。
18.I do apologize.
我道歉。
19.I assure you it won’t happen again.
我保证这样的事不会再发生。
20.Thank you for bringing the matter to our attention.
感谢你让我们对这件事引起重视。
21.Sorry for having caused you so much trouble.
抱歉给你造成了这么多的麻烦。
22.Sorry,I didn’t catch that.Did you say...?
抱歉，我没听明白你说的什么，你是说……吗？
23.I’m afraid I don’t follow you.Could you repeat that please?
我恐怕没听明白，你能重说一遍吗？
24.I missed that.Would you mind repeating it?
我没听见，你介意重说一下吗？
25.I’m sorry,the line’s bad—could you repeat what you just said?
对不起，线路不好，你能重复一下吗？
26.Please wait while I check that for you.
请稍等，我看一下。
27.One moment please while I double check on that for you.
稍微等，我帮你查一下。
28.I’m sorry,I can’t hear you very well.Would you speak up a little,please?
对不起，我听不清，能大点声吗？
29.I am having difficulty hearing you.Please speak louder and speak directly into the mouthpiece of your telephone.
我听不清你的声音，能大点声并对准话筒说话吗？
30.Please speak a little more slowly.
请说慢一点。
31.She is talking on another line.Would you care to wait,or may I have her return your call?
她在接其他电话。你是等一下还是我让她一会给你回电话？
32.Would you like to hold,or would you prefer to leave a message?
你是稍等一下还是留下口信？
33.Could you put me through to...Department,please?
能帮我转接……部门吗？
34.I’d like to speak with someone who deals with complaints.
我想和负责处理投诉的人通话。
35.Could you please return my call as soon as possible?My number is...Thank you.
你能尽快给我回电吗？我的电话是……，谢谢。