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02 转接电话/记录留言/传话
representative n. 代表 engaged adj. 忙碌的
extension number n. 分机号码
put someone through to phr. 帮某人转接
cancel v. 取消 appointment n. 约谈
A: Good afternoon, the Customer Service Office.
B: Hello, may I speak to the Customer Service Representative?
A: Certainly. Hold on please. Sorry. I am afraid the line's engaged. Would you like to call back later?
B: Of course.
A: You can dial the extension number # 07.
A: 下午好，这里是客服办公室。
B: 你好，我可以跟客服代表谈话吗？
A: 当然没问题，请您先别挂断电话。很抱歉，电话现在占线中。您可以稍后再来电吗？
B: 当然。
A: 您可以直拨分机号码 # 07。
A: This is Caron Butler of IBM. Could you please put me through to Miss Shen?
B: Just a moment. I'm sorry but the line is not free right now. Would you like to leave a message?
A: Yes, I would like to. Could you tell her that I have to cancel the appointment on May 1st?
B: No problem, please give me a second to write it down. And what's your phone number please?
A: 我是 IBM 的卡隆·巴特勒，能帮我转接沈小姐吗？
B: 稍待片刻。不好意思，目前电话占线中。您愿意留个言吗？
A: 好的。可以请你告诉她我不得不取消5月1日的预约吗？
B: 没问题，请给我点时间记下来。那么请问您的电话号码是？
01 我将您的电话转给吴先生。
I'll transfer you to Mr. Wu.
02 我马上为您转接到他的新分机。
I will connect you to his new extension right away.
03 他今天不在公司。
He is out of the office today.
04 我能留言吗？
Can I take a message?
05 现在没有占线，我会替您转接。
The line is free now. I will put you through.
06 她一回来我就把留言转达给她。
I will give her the message as soon as she gets back.
07 请问您的名字怎么拼？
Could you spell your name please?
08 可以请您转告她我打了很多个电话吗？
Could you tell her that I called several times?
09 我直拨电话给她。
I dialed her direct.
10 什么时候回电给您比较好呢？
When is a good time to call you back?
11 她目前无法接听电话。
She is currently unable to answer the phone.
12 不好意思，可以请您再说一次吗？
Sorry, could you please repeat that?
例1 Please give me a second to look it up.
请稍待我查询一下。
例2 Just give me a second to type this.
等我输入一下这个。