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Part Ⅰ
Situational Dialogues

Situational Dialogue 1

You are booking a flight seat to Los Angles butit is fully booked up

A:Good morning.What can I do for you?

B:Yes,I’d like to make a reservation to Los Angles next week.

A:OK.When do you want to fly?

B:Monday,September 16.

A:On Monday we have Flight 4802 at 9:30 and 4612 at 13:20.Just a moment please.Let me check whether there are seats available.I’m sorry we are all booked up for Flight 4802 on that day.Shall I book you a seat on Flight 4612?

B:I prefer to take the morning flight.Any alternatives?

A:The next available flight is 4424,leaves at 9:00 Tuesday morning September 17.Shall I book you a seat?

B:Er… It is a direct flight,isn’t it?

A:Yes,it is.

B:All right.

A:You want to go first class or coach?

B:I prefer first class,what’s the fare?

A:One way is $ 176.

B:OK.I will take the 9:00 flight on Tuesday.

A:A seat on Flight 4424 to Los Angles 9:00 Tuesday morning.Is it all right,Sir?

B:Right.Can you also put me on the waiting list for 4802?

A:Certainly.May I have your name and telephone number?

B:My name is Loris Anna.You can reach me at 928-227-58.

A:I will notify you if there is a cancellation.

B:Thank you very much.Bye!

A:My pleasure.Bye!

Practice 1

Task 1:Listen to the dialogue and role-play it in pairs.
Task 2:Simulated situational conversation.

Suppose you want to book a ticket to Yokohama Japan with Dragon Air Airlines Simulate the conversation with your partner

Situational Dialogue 2

The secretariat of International Toys Exhibition is helping delegates to reserve hotel rooms

A:Good morning,Secretariat of the International Toys Exhibition,Doris speaking.How may I help you?

B:This is Jason Brown from the USA.I’m a delegate and wonder if you can help me to book the hotel.

A:Sure.There are two hotels nearby:one is Four Seasons,five-star,and the other is Holiday Inn,three-star.

B:How much is the room rate?

A:For a twin,Four Seasons charges US$185 per night,and Holiday Inn,US$100.Which one would you prefer?

B:Holiday Inn will do.

A:Sure.For which date,please?

B:I’d like to check in on Nov.30th,and check out on Dec.3rd.

A:From Nov.30th to Dec.3rd for three days.

B:Yes.

A:Let me repeat your reservation:a twin room for Mr.Jason Brown in Holiday Inn,from Nov.30th to Dec.3rd for three days.Is that right?

B:Yes,exactly.

Practice 2

Task 1:Listen to the dialogue and role-play it in pairs.
Task 2:Simulated situational conversation.

Suppose you want to booka hotelroom youare calling the reservation center Please make a dialogue with your partner

Situational Dialogue 3

You need to change your room reservation You are calling the reservation center

A:Good morning,Beijing Hotel.Room Reservation,can I help you?

B:This is John Smith calling from New York.I have to change the date of the reservation.

A:How and in whose name has the reservation been made?

B:By telephone and in my name.

A:Please wait a moment.

B:OK.

A:Thanks for waiting.You have booked 3 double rooms from July 4th to 6th,correct?

B:Right,but the meeting has been postponed until 25th to 30th of July.Do you think it’s possible for us to change the reservation?

A:Let me check the reservation list.I’m really sorry,we have no double rooms vacant on those days.We have just 10 single rooms available.

B:It doesn’t matter.I’d like to book 6 single rooms.

A:Thank you.I’ve changed the reservation.

B:Thank you all the same.

Practice 3

Task 1:Listen to the dialogue and role-play it in pairs.
Task 2:Simulated situational conversation.

Suppose you want to cancel the reservation Please make a dialogue with your partner 0ok/EOUsLvVvi8vJvTNJnaapHERB8k3291vxfRI2Iyi29IaCvtXPV+vxt3NYV11I

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