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Part Ⅰ
Situational Dialogues

Situational Dialogue 1

Susanworks as a secretary to Mr . Brown Now Mr . Brownis telling her what to do

Mr.Brown:Susan,come to my office,please There are three things I’d like you to do for me this morning.

Susan:Yes,of course.

Mr.Brown:I want you to send this file to HR Department first.And then call Mr.Yang,the General Manager of ABC Company,to make an appointment for me with him.

Susan:When do you want the appointment to be?

Mr.Brown:Any time after 2:30 this afternoon.

Susan:What if Mr.Yang is occupied today?

Mr.Brown:Then make it at 3 o’clock tomorrow afternoon.

Susan:All right,Mr.Brown.I’ll do that immediately.What’s the third thing?

Mr.Brown:Oh,yes.Please photocopy these two contracts and file them.

Susan:OK.I’ll finish it as soon as possible.

Practice 1

Task 1:Listen to the dialogue and role-play it in pairs.
Task 2:Simulated situational conversation.

Suppose you are Mr . Brown You are asking your secretary about your schedule for next week

Situational Dialogue 2

The next day Mr . Yang the General Manager of ABC Company comes to visit Mr . Brown Susanis receiving him

Susan:Good afternoon,sir.May I help you?

Mr.Yang:Good afternoon,Miss.Can I see Mr.Brown now?

Susan:Do you have an appointment,sir?

Mr.Yang:Yes.I have an appointment with him at 3 o’clock.

Susan:What name is it,please?

Mr.Yang:Bruce Yang from ABC Company.

Susan:I’m sorry,Mr.Yang,Mr.Brown is on a long-distance call.Would you please wait for a minute?

Mr.Yang:Yes,of course.

Susan:Would you like something to drink?Do you prefer coffee or tea?

Mr.Yang:Thank you.Tea,please!

Susan:Here you are,Mr.Yang.And there are some magazines if you’d like to read them.

Mr.Yang:Oh,good.Thank you very much.

Susan:You are welcome.

Practice 2

Task 1:Listen to the dialogue and role-play it in pairs.
Task 2:Simulated situational conversation.

Suppose you are Jennifer a secretary to the manager Mr . Zhou You are receiving a visitor Mr . Green who doesn’t have an appointment with your manager

Situational Dialogue 3

Mr . Clintonis asking his secretary Janet for the files he requested earlier

Mr.Clinton:Janet,have you looked up the files related to Rainbow Company?

Janet:I’m sorry,Mr.Clinton.I could not find any information on that company,even though I checked all the cross references.

Mr.Clinton:I am quite sure that information was filed.

Janet:I’ve checked all the folders,but there is no file on Rainbow Company.

Mr.Clinton:Do you know how our filing system works?

Janet:Yes,I do.All files are arranged in alphabetical order.

Mr.Clinton:Maybe you can check the files under“B”.Mr.Bush is the CEO of Rainbow Company.The information on his company may be filed by his name.

Janet:I’ll try it immediately.Oh,here they are!Is this what you’re looking for?

Mr.Clinton:Let me have a look.Yes,thanks,Janet.

Janet:You are welcome.

Mr.Clinton:By the way,you’d better rearrange the files so that they can be found easily.

Janet:Arrange them by the company name?

Mr.Clinton:Yes,you are right.

Janet:I’ll finish it as soon as possible.

Practice 3

Task 1:Listen to the dialogue and role-play it in pairs.
Task 2:Simulated situational conversation.

Suppose you are Helen a new secretary You are asked to file all the reports of last quarter But you are not quite familiar withthe new filing system So you ask Bill for help TZBmhSFWS1p6eUezkhQwF0EMDmKScUHplM/E45+QqmryGH676/AhLUc6unBUdvoz

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