Susanworks as a secretary to Mr . Brown . Now , Mr . Brownis telling her what to do .
Mr.Brown:Susan,come to my office,please There are three things I’d like you to do for me this morning.
Susan:Yes,of course.
Mr.Brown:I want you to send this file to HR Department first.And then call Mr.Yang,the General Manager of ABC Company,to make an appointment for me with him.
Susan:When do you want the appointment to be?
Mr.Brown:Any time after 2:30 this afternoon.
Susan:What if Mr.Yang is occupied today?
Mr.Brown:Then make it at 3 o’clock tomorrow afternoon.
Susan:All right,Mr.Brown.I’ll do that immediately.What’s the third thing?
Mr.Brown:Oh,yes.Please photocopy these two contracts and file them.
Susan:OK.I’ll finish it as soon as possible.
Suppose you are Mr . Brown . You are asking your secretary about your schedule for next week .
The next day , Mr . Yang , the General Manager of ABC Company , comes to visit Mr . Brown . Susanis receiving him .
Susan:Good afternoon,sir.May I help you?
Mr.Yang:Good afternoon,Miss.Can I see Mr.Brown now?
Susan:Do you have an appointment,sir?
Mr.Yang:Yes.I have an appointment with him at 3 o’clock.
Susan:What name is it,please?
Mr.Yang:Bruce Yang from ABC Company.
Susan:I’m sorry,Mr.Yang,Mr.Brown is on a long-distance call.Would you please wait for a minute?
Mr.Yang:Yes,of course.
Susan:Would you like something to drink?Do you prefer coffee or tea?
Mr.Yang:Thank you.Tea,please!
Susan:Here you are,Mr.Yang.And there are some magazines if you’d like to read them.
Mr.Yang:Oh,good.Thank you very much.
Susan:You are welcome.
Suppose you are Jennifer , a secretary to the manager , Mr . Zhou . You are receiving a visitor , Mr . Green , who doesn’t have an appointment with your manager .
Mr . Clintonis asking his secretary Janet for the files he requested earlier .
Mr.Clinton:Janet,have you looked up the files related to Rainbow Company?
Janet:I’m sorry,Mr.Clinton.I could not find any information on that company,even though I checked all the cross references.
Mr.Clinton:I am quite sure that information was filed.
Janet:I’ve checked all the folders,but there is no file on Rainbow Company.
Mr.Clinton:Do you know how our filing system works?
Janet:Yes,I do.All files are arranged in alphabetical order.
Mr.Clinton:Maybe you can check the files under“B”.Mr.Bush is the CEO of Rainbow Company.The information on his company may be filed by his name.
Janet:I’ll try it immediately.Oh,here they are!Is this what you’re looking for?
Mr.Clinton:Let me have a look.Yes,thanks,Janet.
Janet:You are welcome.
Mr.Clinton:By the way,you’d better rearrange the files so that they can be found easily.
Janet:Arrange them by the company name?
Mr.Clinton:Yes,you are right.
Janet:I’ll finish it as soon as possible.
Suppose you are Helen , a new secretary . You are asked to file all the reports of last quarter . But you are not quite familiar withthe new filing system . So you ask Bill for help .