零售的重心正在从经营“货”转向经营“人”,怎么使消费者在线化、数字化?如何有效运营消费者? fzx/Rhg3QeVvJLIYQSKG9y6kW4t6EE/pZSDjUg3ByqaejmpnachYmkEtD5ZwHsdh