零售的重心正在从经营“货”转向经营“人”,怎么使消费者在线化、数字化?如何有效运营消费者? WnPlKtjeIaTbgYwjbzo7ZG4OI6LWXtcgwU/8uQE5SZFe6CESwct2rTqn6KwyAjg/