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Most of hotels have their own switchboard(总机）。And the duties and responsibilities of the hotel telephone operator are as follows:
Speaks clearly,distinctly,and with a friendly,courteous tone.
Uses listening skills to put callers at ease and obtains accurate,complete information.
Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests.
Provides information on guest services,and answers inquires about public hotel events.
G—Guest O—Operator
O:Operator.May I help you?
G:Well,I'd like to place a call to a friend in the US.
O:Alright,sir.Is this a paid call or collect call?
G:Paid call,please.
O:Person-to-person or station-to-station,sir?
G:Person-to-person.
O:Could you tell me the party's full name and telephone number,please?
G:Yes,it's Stephen Louis and the number is New York 982-1675.
O:Mr.Stephen Louis at New York 982-1675.
G:That's correct.
O:May I have your name and room number,please?
G:Yes,it's James Phillis in Room 1666.
O:Mr.James Phillis in Room 1666.
G:That's right.
O:Could you please hang up now?We will contact New York and then call you back.
G:Sure,thanks.
(After a while)
O:May I speak to Mr.Phillis?
G:Yes.This is Phillis Speaking.
O:This is the Hotel Operator.Mr.Louis from New York is on the line.Go ahead,please.
G:Thanks a lot.
O———接线员 G———客人
O:接线员。请问需要帮助吗？
G:嗯，我想打电话给一位美国的朋友。
O:好的，先生。您需要本方付费电话还是对方付费电话？
G:本方付费电话。
O:叫人还是叫号电话，先生？
G:叫人。
O:您能告诉我对方的全名和电话号码吗？
G:好的，斯蒂芬·路易斯，纽约的号码是982-1675。
O:斯蒂芬·路易斯先生，纽约982-1675。
G:对。
O:请告诉我您的名字和房号，可以吗？
G:好的，我是1666房间的詹姆斯·菲利斯。
O:1666房间的詹姆斯·菲利斯先生。
G:没错。
O:您先把电话挂了好吗？我们先联系纽约，然后给您回电话。
G:当然，谢谢。
(过了一会儿）
O:我可以和菲利斯先生通话吗？
G:可以的。我是菲利斯。
O:这是酒店接线员。纽约的路易斯先生正在线上。请开始通话吧。
G:非常感谢。
switchboard总机
operator接线员
place a call拨打电话
paid call本方付费电话
collect call对方付费电话
person-to-person叫人
station-to-station叫号
full name全名
correct正确的
hang up挂断
contact联系
on the line在线的
go ahead开始，继续
G—Guest O—Operator
G:Operator.I wonder if your hotel has morning call service.
O:Yes.Anyone who stays in our hotel can ask for the service.Would you like a morning call?
G:Yes.I'd like to be woken up at 6:30 tomorrow morning.
O:What kind of call would you like?By phone or by knocking at the door?
G:By phone,please.I don't want to disturb my neighbors.
O:Sure.Let me confirm your name and room number.
G:Anna Chen in room 345.
O:Mrs.Chen in room 345,tomorrow morning at 6:30.OK,we will give you a call in the morning.Anything else I can do for you?
G:No.Thank you.
O:You are welcome,madam.Have a sound sleep.
O———接线员 G———客人
G:你好，接线员。请问你们酒店是否有叫早服务呢？
O:有的。我们酒店的住客可以要求这项服务。您需要叫早吗？
G:是的。我希望明天早上六点半起床。
O:您想要什么样的叫醒方式，打电话或敲门？
G:请打电话吧。我不想打扰隔壁客人。
O:没问题。我想确认一下您的姓名和房号。
G:安娜·陈,345房间。
O:345房间的陈太太，明天早上六点半。好的，我们将在早上给您电话。还有什么可以帮忙的吗？
G:没有了。谢谢你。
O:不客气，夫人。祝您晚安。
wonder想知道
morning call叫醒服务
wake up叫醒
knock at the door敲门
disturb打扰
neighbor邻居
confirm确认
sound sleep酣睡
O—Operator G—Guest
O:This is the Hotel Operator.May I help you?
G:Yes,I'd like to make an overseas call.
O:You may call direct from your room,sir.It is cheaper than booking it through the operator.
G:Oh,I didn't know that.
O:The country codes are listed in the Service Directory in your room.Please dial 001 before the country code and number.Please do not dial 0 before the entire number as you would do for an outside call.
G:I see.001 and then country code,area code and number.
O:That's right,sir.
G:By the way,what is the charge for an overseas call?
O:That will be$2.3 per minute.
G:Can I pay by my account?
O:Certainly.Calls are automatically charged to your account.
G:Thank you very much.
O:You're always welcome,sir.
O———接线员 G———客人
O:这里是酒店接线员。请问有什么需要帮忙吗？
G:是的，我想打国际长途电话。
O:您可以直接从房间拨打，先生。它比通过接线员要便宜。
G:哦，这点我不知道。
O:您房间服务目录里列出了各国的代码。请您在国家代码和电话号码前拨001。整个号码前请不要拨0。那是您打外线电话才需要的。
G:明白了。001,然后是国家代码，区号和电话号码。
O:是的，先生。
G:顺便问一下，国际长途电话怎么收费？
O:每分钟2.3美元。
G:我可以用我的账户支付吗？
O:当然。话费将自动记到您的帐户。
G:非常感谢。
O:请别客气，先生。
overseas海外的
direct直接的
cheap便宜的
country国家
code代号
service directory服务目录
dial拨号
entire全部的
outside call外线电话
charge费用，收费
account账户
automatically自动地
O—Operator G—Guest
G:Is this Beijing Hotel?
O:Speaking(Yes,it is).May I help you?
G:Yes.Could you put me through to Room 213,please?
O:Certainly,sir.Just a moment,please…I'm sorry,the line is busy.Would you like to hold on or call back later.
G:It's OK.I will call back later.Thank you.
O:You're welcome,sir.
O———接线员 G———客人
G:请问是北京饭店吗？
O:正是。请问有什么可以帮您吗？
G:是的。请帮我接通213房间，好吗？
O:当然可以，先生。请稍等……对不起，线路正忙。您想继续等待还是过后再打过来呢？
G:没事。我待会再打过来。谢谢你！
O:不用客气，先生。
hold on别挂电话
put through接通
I.Complete the sentences。 （补全句子）
1.International Hotel.May I______you?
国际大酒店，我可以帮您吗？
2.I'm putting you through,sir.I'm sorry,there's no______。Would you like to leave a message or to call back?
我给您接过去，先生。对不起，没有人听电话，您是留言还是再打过来？
3.Hold on,please.I'll put you______to the information?
请别挂，我帮您转到前台问询。
4.I'm sorry,sir.But the manager's line is______。I'll call you back when it is free.
对不起，先生。经理电话占线，线路通时我给您打过来。
5.This is the______。May I help you?
这是总机，我可以帮您吗？
6.We have a computer wake-up service,please______5 first and then the wake-up time.
我们有电脑叫醒服务，请先拨5,然后拨叫醒时间。
7.Our computer will______the time and your room number.
电脑将记录下您的叫醒时间和房号。
8.Excuse me for asking but which______are you calling?
对不起，请问您要往哪个国家打电话？
9.Which city,please?Do you know the city area______？
请问时哪个城市？您知道区号吗？
10.Could you______the number,please?
请您重复一下电话号码，好吗？
11.Would you like a pay call or a______call,madam?
女士，您是要拨直接付款电话还是要对方付款电话？
12.May I______you there is still a handling charge?
我还要提醒您一下，另外还有手续费。
13.I'll connect you to Mr.Smith's room______away.
我马上为您接Smith先生房间。
14.Please______the line a moment.I'm putting you through to his office.
请不要放电话，我这就给您接待他办公室去。
15.You're______,sir.
先生，给您接通了。
16.I'm afraid all calls to abroad must go through the______。
抱歉，恐怕所有的国籍长途电话都要通过接线员。
17.By phone.I don't want to______my neighbors.
电话叫醒，我不想吵醒邻居。
18.Would you like to leave a______？
您要留言吗？
19.The country codes are listed in the Services______in your room.
国家代号列在您房间里的服务指南上。
20.I'm afraid there's no______from Room 325.
325房恐怕没人接电话。
21.Your call to Los Angeles lasted 10 minutes.It will______10 U.S.dollars.We'll add it to your final room bill.
您打到洛杉矶的电话持续了十分钟，费用十美元，我们将一并加算在最终的宿费账单上。
22.It's a______call.
这是接听人付费的电话。
23.So I would______to request an early morning call.
因此我想让你们明天早上叫醒我。
24.But I have to be at the______room of the Garden Hotel in Tianjin by 10 o'clock.
但我是10点钟必须赶到天津花园宾馆会议室。
25.That means that I'll have to be on the road______7 o'clock at the latest.
就是说我明天早晨最迟也要7点钟上路。
26.In that______,I would like you to call me at 5:45?
那样的话，你们明早5点45分叫醒我好吗？
27.OK.So we will______you up at 5:45 tomorrow morning.
好，那么我们明早5点45分叫醒您。
28.Will you do me a______,Miss?
小姐，能帮个忙吗？
29.I______if your hotel has the morning call service.
不知道你们饭店是否有叫早服务。
II.Make a dialogue according to the following situation。 （创作情景对话）
客人B是一位来自美国的客人，他想打国际长途回美国的家里，打电话到总机，总机服务员告诉客人B,从酒店打国际长途的话，要先按0,然后再拨国家代号，美国州的代号，最后拨打家里电话。请根据以上情景，创作一篇不少于100个单词的英文对话。