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Many tasks and responsibilities make up a bellman job description.Transporting guest luggage is one of the main bellman duties.At luxury hotels,bell service staff are typically responsible for unloading luggage at curbside upon a guest's arrival,as well as delivering the luggage to a guest's room after check-in.Bell service staff also store luggage for guests as needed before or after check-in/check-out,and usually load it directly into the taxicab or rental vehicle upon request.
Bell service at hotels also includes delivery of food and other items to a guest room.Some hotels offer 24-hour room service,so guests can have a cheeseburger,a bottle of wine or a new razor blade delivered to their door even in the wee hours of the night.Bellmen may also assist guests with laundry service.
Bellman responsibilities include assisting guests with making arrangements for local activities.They help guests buy tickets to shows or local attractions,make reservations at restaurants and arrange for a massage or spa treatment.Bellmen can also assist with getting a rental car,as well as calling for and to hail a cab for guests.Bell service staff often give advice on local things to do and see,recommending restaurants in various price ranges and local attractions.
B—Bellboy G—Guest
B:Good afternoon,sir.Welcome to our hotel.I will show you to your room.You have two suitcases and one bag;is that right?
G:Yes,that's right.
B:Is there anything valuable or breakable in your bag?
G:Yes,there is a bottle of whiskey.
B:Could you carry this bag,sir?I'm afraid the contents may break.
G:Sure,no problem.
B:Thank you.This way,sir.
B:This is your room.May I have your key,sir?After you,sir.May I put your bags here?
G:Sure,just put them anywhere.
B:This room faces south.Are you satisfied with it,sir?
G:Yes,it's nice.
B:Thanks.By the way,you probably know that the tap water here is undrinkable.You can drink boiled water or bottled water.
G:Thank you for telling me.
B:If there is anything we can do for you,please let us know.The extension number for the front desk is“6”。
G:OK,thanks.
B———行李员 G———客人
B:下午好，先生。欢迎光临本酒店。我将带您去您的房间。您有两个行李箱和一个包，对吗？
G:是的，没错。
B:您的包里有什么贵重或易碎物品吗？
G:是的，有一瓶威士忌。
B:先生，您能拿这个包吗？我怕会打破里面的东西。
G:当然，没问题。
B:谢谢您！这边请，先生。
B:这是您的房间。请把钥匙给我一下，先生。您先请，先生。我可以把您的行李放在这里吗？
G:当然，放在哪里都行。
B:这个房间朝南。您觉得满意吗，先生？
G:是的，很好。
B:谢谢。顺便说一下，您可能知道，这里的自来水是不能饮用的。您可以喝开水或瓶装水。
G:谢谢您的提醒。
B:如果有什么吩咐，请跟我们说。前台的分机号码是“6”。
G:好的，谢谢。
bell service礼宾服务
bellmen行李员，服务生
suitcase衣箱
valuable贵重的
breakable易碎的
bottle瓶
whiskey威士忌
content内容
break摔破
after you您先请
be satisfied with满意
probably很可能
tap water自来水
undrinkable不可饮用
boiled water开水
bottled water瓶装水
extension number分机号
B—Bellboy G—Guest
B:Here is your room,Mrs.Simpson.After you,please.
G:Thank you.
B:Shall I draw the curtains for you?
G:Yes,thank you.Oh,wonderful.My room just faces the little mountain.The flowers are in blossom.
B:I'm very happy you like it.
G:How can I make tea or coffee?
B:You can make your own tea and coffee using the electric kettle on the desk.
G:Is there a hair salon in your hotel?
B:Yes,it is on the left side of the south gate.It is open from 9 a.m.to 11 p.m.
G:Can you tell me something about the Chinese restaurant of your hotel?
B:Certainly.we are good at Beijing food.You can try Beijing roast duck here.By the way,it is the Mid-Autumn Festival today,one of the Chinese traditional festivals.You can try all kinds of moon cakes.
G:Thank you very much.It's my birthday today.I want to spend the Chinese birthday with my parents at the Chinese restaurant in the hotel.
B:Wonderful.The Chinese restaurant will present you with a bowl of longevity noodles with a poached egg.
G:Why?
B:In the eyes of Chinese people,noodles symbolize longevity,while poached egg will bring good luck to you.
G:It's very nice of you.Where is your service brochure?I want to get more information about the facilities and services of the hotel.
B:It's in the first drawer of the dresser.Is there anything else I can do for you?
G:No,nothing.Here's something for you.
B:It's very kind of you,but I'm afraid we don't accept it.Thank you all the same.If there's anything I can do for you,please call me.I'm always at your service.Happy birthday!
B———行李员 G———客人
B:辛普森太太，这是您的房间。您先请。
G:谢谢你！
B:我为您拉上窗帘好吗？
G:好的，谢谢你。哦，太棒了。我的房间就面对着小山。鲜花盛开。
B:您喜欢，我真高兴。
G:我怎么泡茶或者煮咖啡？
B:您可以用桌上的电热壶自己泡茶和煮咖啡。
G:你们酒店有美发厅吗？
B:有的，在南门的左边。营业时间是上午9点到晚上11点。
G:你能介绍一下你们酒店的中餐厅吗？
B:当然可以。我们擅长做北京菜。您可以尝尝北京烤鸭。顺便说一下，今天是中秋节，中国的传统节日之一。您可以品尝各种各样的月饼。
G:非常感谢。今天是我的生日。我想和我的父母在酒店的中餐厅过中国生日。
B:太棒了。中餐厅将送您一碗长寿面和一个荷包蛋。
G:为什么？
B:在中国人的观念里，面条是长寿的象征，而荷包蛋将给您带来好运。
G:你太好了。服务手册在哪里？我想了解更多关于酒店的设施和服务的信息。
B:在梳妆台第一个抽屉里。还有什么我可以帮忙的吗？
G:没有了。这是给你的。
B:您真好，不过我恐怕不能接受，但还是要感谢您。如果有什么我可以帮您，请给我打电话。我随时为您效劳。生日快乐！
curtain窗帘
in bloom开花
electric kettle电水壶
hair salon美发厅
roast duck烤鸭
Mid-Autumn Festival中秋节
traditional传统的
moon cake月饼
all kinds of各种各样的
spend花费
birthday生日
parent父母
present送给
longevity长寿
noodle面条
poached egg荷包蛋
symbolize象征
luck运气
brochure小册子
information信息
facility设施
accept接受
A—Concierge B—Guest
A:How are you,Mr.Lowrance?
B:Fine,thank you very much.And you?
A:I'm good,thanks.May I help you?
B:Ah,yes.You know,tomorrow is the Valentine's Day.I am thinking about a surprise for my wife.Any idea?
A:How about flowers?A bunch of flowers on the Valentine's Day would be very romantic.
B:Haha,old tricks.But they always work,right?So where shall I get the flowers?Are there any flower shops nearby?
A:You can leave it to me,if you don't mind.The hotel also provides superior flower service.The roses on the Valentine's Day are specially transported from Bulgaria by air.
B:Very well.99 red roses will be enough.Oh,she loves lily.Make them 10.
A:Alright,Mr.Gordon.99 roses plus 10 lilies.Would you like to leave a couple of words to her?Here is the card.
B:Lovely.Here you go.That's perfect.
A:Shall I send the flowers to your room,Mr.Lowrance?
B:Yes,around nine on tomorrow morning.
A:Very well.
B:And would you mind reserving two street-view seats at the Chinese restaurant?I heard the steaks there are supreme.
A:Not at all,sir.
A———礼宾员 B———客人
A:洛伦斯先生，您好吗？
B:很好，非常感谢。你呢？
A:我很好，谢谢。有什么需要帮忙吗？
B:啊，是的。你知道，明天是情人节。我想给我太太一个惊喜。你有什么点子吗？
A:送花怎么样？情人节送一束花会很浪漫。
B:哈哈，太老套了。但是一直很管用，对吧？那么，该去哪里买花呢？附近有花店吗？
A:如果您不介意的话，可以交给我去办。酒店还提供优越的鲜花服务。情人节的玫瑰是从保加利亚空运过来的。
B:很好。99朵红玫瑰应该够了。哦，她喜欢百合。要10朵百合吧。
A:好了，戈登先生。99朵玫瑰加 10朵百合花。您想给她送几句话吗？这是卡片。
B:很好。给你。太完美了。
A:我需要送花到您的房间吗，洛伦斯先生？
B:是的，明天早上，大约9点。
A:很好。
B:还有，您介意在中餐馆帮我预订两个街景餐位吗？我听说那里的牛排是顶级的。
A:没问题，先生。
the Valentine's Day情人节
surprise惊喜
bunch束
romantic浪漫的
trick恶作剧
work有效
nearby在附近
superior优良的
transport运输
Bulgaria保加利亚
by air空运
lily百合花
a couple of一对，几个
perfect完美的
steak牛排
supreme最高的
I.Complete the sentences。 （补全句子）
1.May I help you______your bags?
让我帮您提行李好吗？
2.Let me take the______for you.I'll show you to the Front Desk.This way,please.
让我帮您搬行李吧。我们去前台报到，请这边走。
3.I'll check with my______for that.
这事我得请示主管。
4.That's very kind of you,but I'm afraid we don't accept______。Thank you all the same.
您真是太好了，不过我们是不收小费的。还是一样要谢谢您。
5.If there is anything I can do for you,please______。
如果有什么我能效劳的，请给我打电话。
6.All the rooms in our hotel are quite large,and the rooms on this side of the building have a lovely______。
我们饭店房间都相当大的，楼这一侧的房间外的景色都很棒。
7.May I have your______,please?
请把取物牌给我好吗？
8.I'm the______who brings you the luggage,sir.
先生，我是酒店的服务员，替您拿行李的。
9.Today is a rainy day and the floor is______so please be careful.
今天下雨，地面湿滑，请小心走。
10.Could you make sure that your bags are______before you leave?
请您在离开前确认行李打包好了吗？
11.Here's the______and there's the bathroom.
这儿是壁柜。这儿是洗澡间。
12.Is there anything______,sir?
还有什么事吗，先生？
13.Here's the light______。
这是电灯开关。
14.Let me help you______your luggage.
我来帮您拿行李。
15.It's very______of you to do so.
你这样做使我很感激。
16.What's your room______,please?
请问您的房间号码？
17.And______,could I have a look at your room card?
顺便问一句，我可以看一下您的房卡吗？
18.How do you______this room?
您觉得这个房间怎么样？
19.It's also quite______。
房间也很宽敞。
20.Do you mind if I put your luggage by the______？
我把您的行李搁在衣柜旁边好吗？
21.By the way,could you tell me______your hotel service?
顺便问问，你能不能给我讲一下宾馆服务的情况？
22.Is there any place in the hotel where we can______ourselves?
旅馆里有娱乐场所吗？
23.If you want to take a______,you can go to the garden.
如果您想散步，可以去花园。
24.There is a______centre on the ground floor.
在一楼有个娱乐中心。
25.You can play billiards,table tennis,bridge,and go______。
您可以去打打台球、乒乓球、桥牌和保龄球。
26.Is there a place where we can listen to some______？
有听音乐的地方吗？
27.And where can I have my______done?
脏衣服送到哪里去洗？
28.Would you please tell me the______service hours of the dining room?
请告诉我餐厅每天的服务时间，好吗？
29.From 7:00 a.m.till 10:00 p.m.nearly serving all day______。
从早上七时一直到晚上十时，几乎全天供应。
30.When will the bar and cafe______？
酒吧和咖啡馆什么时间开放？
II.Make a dialogue according to the following situation。 （创作情景对话）
礼宾员C带客人B从前天右边的电梯去房间，给客人介绍酒店内的服务设施和地点，如商务中心，西餐厅,ATM,健身房等以及酒店周边的公交线路。最后如有什么需要可以到礼宾部来咨询。请根据以上情景，创作一篇不少于100个单词的英文对话。