Part 1

Conversation 1

M:My name's Harry.Nice to meet you.

W:I'm Emma.Nice to meet you,too.

M:Please have a seat.

W:Thank you.

M:What is your major?

W:I major in literature.

M:Have you ever taken any other courses besides literature?

W:I have learned English and computer and I have passed CET-6.

M:Good.We'll let you know the result next week.

W:Thank you for giving me your time.

1.What does the woman major in?

A.Engineering.

B.English.

C.Literature.

D.Computer.

2.What do we know about the woman?

A.She is dating with the man.

B.She didn't enjoy her time with the man.

C.She has some knowledge of computer.

D.She hasn't got any English certificate yet.

Conversation 2

M:Customer service.David speaking.

W:I ordered a 32-inch bag last Friday,but I received a 24-inch one.

M:I'm sorry.Please tell me your order number?

W:It's CE2938.

M:I do apologize,madam.We made a mistake.

W:You should do something.

M:That's true.I'll send the right bag immediately.

W:We will fly to Mexico on Saturday.It's only three days from now.

M:OK，I promise it will arrive in time.Have a good trip.

3.What's the woman's problem?

A.She wanted to cancel her order.

B.She received a wrong size bag.

C.She didn't receive her bag yet.

D.She received a wrong color bag.

4.How will the man solve the problem?

A.Give her a gift card.

B.Book another flight for her.

C.Send her original order right away.

D.Deal with the matter three days later.

5.What day is it today?

A.Tuesday.

B.Wednesday.

C.Friday.

D.Sunday.

Part 2

W:What did you do last Sunday?

M:I went to the cinema. 5wLAhowUSGwEK9ujXaqX97pxPlGVAHfiPlz4FK30kPb8Wcna0ZcAr4U/zGMiLgww