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【听力音频】
（B: Mr. Bellow, M: Mrs. Bellow）
Bm: Good evening, madam and sir. I’m the bellman.
B&M: Good evening.
Bm: Very glad to have you here. I’ll get the ________ up to your room.
B&M: Thank you.
Bm: Let me carry your baggage. Are these all yours?
M: ____________________, Henry?
B: Yes.（Laughs）
Bm: Allow me, madam.
（Mr. Bellow tries carry one of the suitcases up to the___________________.）
Bm: Oh, leave it to me. I’ll do that for you.
B: Thanks.
Bm: It’s my pleasure. This way, please.
（They are going to the elevator entrance.）
Here we are. Please take this elevator to the ________ floor. The floor attendant will meet you at your elevator entrance there and show you to Room ________.I’ll take the baggage elevator and get your suitcases up to the room.
B: Very good. See you then.
Bm: See you.
Room:___________________
The corridor: ___________________
The hotel: __________________
Other services:___________________
Indoor swimming pool:___________________
Brochure:___________________
【拓展音频】
（Scene: The bellman is greeting a guest at the door.）
（B: Bellman, G: Guest）
B: Good afternoon, madam. Welcome to the Lake View Garden Hotel.
G: Thank you.
B: How many pieces of luggage do you have?
G: Just two pieces.
B: Two suitcases. Is that correct?
G: Yes. That’s all.
B: I’ll show you to the Front Desk. This way, please. I will put your suitcases by the Information Desk over there.
G: I see, thanks.
B: A bellman will show you to your room when you have finished checking in.
G: OK. Fine.
B: Please enjoy your stay.
（Scene: The bellman carries the baggage for Mr. and Mrs. White and tell them about the hotel services.）
（B: Bellman, W: Mr. White, M: Mrs. White）
B: Good afternoon, madam and sir. I’m the bellman.
W&M: Good afternoon.
B: Very glad to have you here. Let me carry your baggage. This way, please.
（They are going to the elevator entrance.）
W: Could you tell us something about your hotel services?
B: Certainly, sir. Our hotel is a four-star hotel. There are over 400 international standard rooms which are very comfortable. If you want to have a walk, you can go to the garden of the hotel. It’s very relaxing there.
W: That sounds good.
B: Also, there is a recreation center on the fourth floor. You can play billiards, table tennis and bowling.
W: Where can I listen to some music?
B: There is a music teahouse where you can enjoy both classical music and modern music. We also have saunas and after-sauna rooms. Guests can relax with soft drinks or snacks there.
W: How about other services?
B: Also available are a beauty salon，a barber shop，a souvenir shop...
W: Have you got an indoor swimming pool here?
B: Yes，it’s on the top floor.
（Now they are at the elevator entrance.）
Here we are，please take this elevator to the eighth floor. I’ll take the baggage elevator and get your baggage up to your room.
W: Thank you. See you then.
B: See you，Mr. and Mrs. White.
【拓展音频】
（Scene: A guest has finished his check-in. The bellboy is accompanying the guest to his room.）
Staff: May I help you with your baggage，sir?
Guest: That’ll be fine.
Staff: Let me take this suitcase for you.
Guest: Thank you.
Staff: Could you tell me your room number?
Guest: It’s Room 1106.
Staff: This way, please. We shall take the lift on the right.
Guest: All right. The hotel looks like a maze.
Staff: Yes, the hotel has a lot of rooms and the corridors are twisting.
Guest: Very interesting.
Staff: Is it your first time here?
Guest: Yes，very first. By the way, do you have a bar?
Staff: Yes，we have a bar and a cafe on the third floor. Besides，we have a barber’s shop，post service，a billiard room and a bowling alley.
Guest: Very good. Where can I send e-mail and fax?
Staff: You may do these in our Business Center. Oh，here we are，Room 1106.
Guest: Thank you for your help. Wait a moment. Eh，this is the tip for you.
Staff: We don’t accept tips，I’m afraid，sir. Hope you will enjoy your stay with us. Goodbye.
（Scene: The Bellman shows a guest to the room.）
（B: Bellman G: Guest）
B: Good evening, sir. I’ll show you to your room. You have two suitcases and one bag.Is that correct?
G: Yes, that’s right.
B: Is there anything valuable or breakable in your bag?
G: Yes, there is a bottle of whiskey.
B: Could you carry this bag, sir? I’m afraid the contents might break.
G: Sure, no problem.
B: Thank you, sir. May I have your room key, please?
G: Yes, here you are.
B: Thank you, sir. Your room is on the 12th floor, please follow me, your elevator is this way.
G: I see.
B: Is this your first time to Hangzhou?
G: Yes, it is.
B: I hope you’ll have time to see Hangzhou. There is a lot to see.
G: I’m sure there is.
B: This is the 12th floor. Your room is to the right. After you, sir. This way, please.
elevator entrance 电梯口
four-star hotel 四星级酒店
international standard 国际标准
relaxing adj. 舒适的
classical music 古典音乐
modern music 现代音乐
twisting adj. 曲折的
breakable adj. 易碎的
贵重品 valuables
行李员 porter
行李 luggage/baggage
轻便行李 light luggage
行李电梯 baggage elevator
手推车 trolley
衣物袋 suit bag
旅行袋 travelling bag
背包 shoulder bag
大衣箱 trunk
手提箱 suitcase
How many pieces of luggage do you have?
您有多少件行李？
I’ll show you to the Front Desk.
我会带您到前台。
I will put your suitcases by the Information Desk over there.
我会把您的行李放到那边的问询处。
A bellman will show you to your room when you have finished checking in.
您登记完后，一个行李员会带您到您的房间。
Very glad to have you here.
很高兴你们来到这里。
Here we are, please take this elevator to the eighth floor.
我们到了，请乘这个电梯到8楼。
I’ll take the baggage elevator and get your baggage up to your room.
我乘货运电梯，把您的行李送到您的房间。
Please take the elevator on the left.
请您搭乘左边的电梯。
May I help you with your baggage, sir?
先生，您需要帮忙拿行李吗？
Let me take this suitcase for you.
让我帮您拿这个行李箱吧。
Could you tell me your room number?
您能告诉我您的房号吗？
We don’t accept tips, I’m afraid, sir.
先生，我们不收小费。
Is there anything valuable or breakable in it?
请问袋子里头有贵重或易碎物品吗？
Here is your tag. This cloakroom is open till 11:00 p.m., could you pick it up by then?
这是您的取物牌。本寄存处开放到晚上11点，您在那以前来领取好吗？
Scene One: The Bellman carries the baggage for the guests and shows them up to the room.
Scene Two: The Bellman escorts a lady to her suite along the corridor and introduces the hotel services for her.
Telephone service is very important in modern society. Information for phone calls can be found in the Phone Book, which is easily available near phones everywhere and provides local information, national dialing, international dialing and phone numbers for the area.
For international calls, you can find the code for the country you want in the Phone Book. The time of the day is particularly important for the call because in most countries there is a period when you can make calls at a cheaper rate. These periods are at a different time of the day in different countries. You can find information about international time difference in a p ost office or in some big hotels.
电话在现代社会中起着非常重要的作用。关于电话方面的信息可以从电话本中获得。电话簿通常放在电话旁边，很容易就可找到。它提供很多方面的信息：当地拨号信息、国内和国际通话信息，以及当地的电话号码。
要挂国际长途，先从电话簿中找出该国的国家代码。打电话的时间也很重要，因为多数国家都规定在某一特定时间实行优惠价格。实行优惠价格的时间因国家而异。你可以从当地邮局或一些大酒店查询关于国际时差方面的信息。
【拓展习题】
Have you made international calls?