下载掌阅APP，畅读海量书库
立即打开
【听力音频】
（R: Receptionist, G: Guest）
G: Hi, I’m here to _________________.
R: You must be Mr. Larson.
G: Yes, that’s right.
R: Welcome to __________________. Would you please fill out this registration form?
（A moment later）
R: Thank you... Excuse me, sir. You forgot to fill in your_________________.
G: Did I? Let me see that... Oh, sorry... Here you are.
R: And would you sign here, please? Thank you. May I see your _____________,please... Thank you. Would you mind leaving your passport here for an hour or so?We must make a copy of your passport and visa for _____________.
Room type: _____________
Guest’s name: _____________
The time to stay: _____________
A private bath:_____________
Beds: _____________
Restaurant:_____________
【拓展音频】
（Scene: John Smith is at the Reception Desk of the Claude Hotel. The reception clerk handles the check-in.）
（R: Receptionist, S: John Smith）
R: Good afternoon, sir. Welcome to our hotel. May I help you?
S: Yes. I booked a room one week ago.
R: May I have your name please, sir?
S: John Smith.
R: Just a moment, sir. Yes, We do have a reservation for you, Mr. Smith. A city view single room with bath. You’ve paid RMB 2000 yuan as a deposit. Is that correct?
S: That’s it.
R: Would you please fill in this registration card, sir?
S: Sure. Here you are. I think I’ve filled in everything correctly.
R: Let me see…Name, address, nationality, forwarding address, passport number, signature and date of departure. Oh, here, sir. You forget to fill in the date of departure. May I fill it in for you? You are leaving on…
S: October 24.
R: May I see your passport, please? Thank you, sir. Now everything is in order. Mr. Smith,your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night.Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time.You need to show it when you sign for your meals and drinks in the restaurants and the bars.
S: Yes, I’ll keep it with care. Thank you.
R: I hope you enjoy your stay with us.
（Scene: Mr. Findley and his friend come to the Reception Desk of the Claude Hotel to have a room for the night. The reception clerk receives them.）
（R: Reception Clerk, F: Mr. Findley）
R: Welcome to the Claude Hotel. May I help you?
F: I’d like a room, please.
R: And what type of room would you like? Single or double?
F: I’d like a double, please.
R: How many are in your party?
F: Just two.
R: How many nights would you like to stay?
F: Just tonight. How much is the room?
R: lt’s 980 yuan per night. How will you be paying?
F: Can I pay by credit card?
R: Certainly. We take Visa, Master Card and American Express.
F: Great. I have Visa Card.
R: That’ll be fine. Let me help you fill in this registration form. May I have your name, please?
F: Timothy Findley.
R: Could you spell that please?
F: T—I—M—O—T—H—Y, F—I—N—D—L—E—Y.
R: OK. Would you like a wake-up call?
F: Yes, I’d like a wake-up call at 6:30a.m. Do you have a pool?
R: Yes, we do. On the 54th floor. Here’s your key, Mr. Findley. That is Room 5604 on the 56th floor. The bellboy will show you up to your room.
【拓展音频】
（Scene: A tour group arrives at the hotel, and the tour leader, Mr. Mills comes to the Reception Desk to check in. The reception clerk receives him.）
Staff: Good morning, sir. May I help you?
Guest: Yes, please. We’d like to check in.
Staff: Do you have reservations?
Guest: Yes. The Beijing CITS has booked 20 rooms for us.
Staff: Could you please tell me the name of your group?
Guest: The US Computer Association Delegation.
Staff: Just a moment, please.
（The staff checks on the computer.）
Staff: Yes, 20 twin rooms for three nights.
Guest: That’s right. Here is the name-list with the group visa.
Staff: Thank you. Here are the keys to the rooms. Do you need morning call service?
Guest: Yes, please. 8:00 a.m. for tomorrow morning and 9:00 a.m. for the rest of the days.
Staff: And here are the vouchers for your breakfast buffet. The breakfast will be served at the Jing Tai Restaurant on the 4th floor.
Guest: Thank you.
Staff: We are always at your service. We hope you will enjoy your stay with us.
en suite bathroom 卫生间
conference n. 会议
imprint n. 印记
forwarding address 转寄地址
type of room 房间类型
delegation n. 代表团
CITS（China International Travel Service） 中国国旅旅行社
in the names of… 在……的名下
take visa 接受签证
Master Card 万事达卡
American Express 美国运通卡
breakfast included 含早餐
key card 房卡
Under what name is the reservation made?
这是以谁的名字预订的？
The porter will take your bag up to room.
行李员会帮你把行李放到房间里。
How long will you be staying?
您在这儿将会待多久？
May I see your passports, please?
我能看一下您的护照吗？
We hope you’ ll enjoy your stay with us.
我们希望您在我们酒店过得愉快。
Are you going to spend the whole week here?
您准备在这儿度过这个星期吗？
Would you fill in this form please?
请您填下这个表格，好吗？
You can order breakfast by the menu, too.
您也可以根据菜单来订早餐。
The bellboy will show you up to your room.
门童会带您到您的房间。
How will you be paying?
您想要怎么付费？
Let me help you fill in this registration form.
让我帮您填写这个登记表。
Could you please tell me the name of your group？
您能告诉我你们团队的名称吗？
Here are the keys to the rooms.
这是房间的钥匙。
Do you need morning call service?
您需要早上的叫醒服务吗？
Here are the vouchers for your breakfast buffet.
这是你们的早餐代金券。
【情景演练】
Scene One: A guest named Tomlinson who has a reservation is checking in and the hotel staff would take a credit card for the deposit.
Scene Two: A guest made the reservation for tonight by fax is checking in, but the receptionist finds no record, and the room seems to be half-empty tonight.
【拓展知识】
A receptionist’s job is to welcome and register the guest information. When a guest with a hotel reservation arrives at the front desk, the receptionist greets the guest and then gives out a registration form. When you arrive at a hotel, don’t forget to fill out the form.
When you are filling out the form, make sure that such information items as your full name, address, nationality, forwarding address, the purpose of your visit and signature are entered correctly and legibly. When you are abroad, information about your passport number, place of issue and date also need to be recorded.
The receptionist will also check and make sure that such reservation details as room type and departure date are not changed. The receptionist is also responsible for answering any question from the telephones, taking messages for the guests and handling complaints form dissatisfied guests.
When you check in as a leader of large tour groups and conference guests, you should handle the registration forms and hand it over to the front desk yourself.
接待员的职责是欢迎客人，帮助他们办理登记入住手续。当已预订房间的客人来到前台时，接待员首先向客人问好，然后把入住登记表递给客人填写。当你入住酒店时，不要忘记填写登记表。
填完表格以后，你还要检查一下，要做到姓名（全名）、地址、国籍、转寄地址、来访缘由和签名等内容都填写得正确、字迹清晰。若是出国，还要填写护照号码、发照地点及日期等项目。
接待员还需检查并需确认房间类型及离店时间等项目没有更改。此外，接待员还负责回答客人的电话询问、替客人记录留言、处理客人因不满而提出的各种意见等。
如果你是旅游团领队或者某会议的客人，在登记入店时，要亲自填写登记表，并交给前台。
Would you like to be a receptionist?