下载掌阅APP，畅读海量书库
立即打开
【听力音频】
（R: Receptionist, G: Guest）
G: I want a double room with ________. How much a day do you charge？
R: It is a hundred yuan a day ___________________, but ___________________.
G: It’s quite reasonable.
R: How long do you intend to stay in this hotel？
G: I shall leave in a fortnight （half a month）.
R: Have you got through with the___________________？
G: Oh, yes, I’m going to fill in the form of registration right now. Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？
R: Sure. Here is the ________for reservations. Would you mind filling in this form and pay a hundred yuan _________________for him.
G: All right. This is one hundred yuan to pay for my reservation.
R: Thank you. This is _________________ in advance. Please keep it.
Vacant room: _________________
The Hotel recommended:____________________
The plane ticket to book: ____________________
The train ticket to book: ____________________
Kinds of rooms: __________________
（Scene: Mr. Dudley who has not made a reservation tries to find a single room in Xin Zhong Hotel for tonight. The hotel will be able to arrange a room only after 6:00 this afternoon. The receptionist helps him to contact the Hilton Hotel.）
（R: Receptionist, D: Mr. Dudley）
R: Good morning, sir. May I help You?
D: Morning. Could I have a single room for tonight?
R: Have you made a reservation?
D: I’m afraid not.
R: Please wait a moment. Let me check.
...
Sorry to say that all the rooms are booked up. But don’t worry. We’ll be able to arrange a room after 6:00 this afternoon.
D: 6:00? Oh, I’m too tired to wait for that long.
R: Well, if you’d like to have a room right now, may I contact the Hilton Hotel for you? It’s just minutes’ walk to get there.
D: Why not? Do by all means.
R: （Making the call）Sorry to have kept you waiting, sir. There’re some spare rooms in the Hilton Hotel.
D: Oh, good. I’ll be going.
R: Let me get a bellman to help you with your baggage.
D: Thanks. You’re really helpful.
Scene: A car pulls up in front of Huatian Hotel. The doorman goes forward to meet the guest and opens the door of the car for the guest.
（D: Doorman, G: Guest ）
D: Good evening, sir. Welcome to our hotel. Check in?
G: Yes. Good evening.
D: Do you have any baggage in the trunk?
G: Yes, four suitcases.
D: Is everything here?
G: Yes, that’s all.
D: The Reception Desk is straight ahead. After you, please.
G: Thank you.
（Scene: Xu Zhen，the representative from International Hotel, welcomes Western America Industry and Commerce Union and Mr. Smith, the tour leader. There are 14 people. Another one has cancelled his trip for some reason. Liu, the bus driver, will take the union to the hotel.）
（R: Representative, S: Mr. Smith）
R: Good afternoon. Are you Mr. Smith, the tour leader of Western America Industry and Commerce Union?
S: Yes, I am.
R: I am Xu Zhen, the representative from International Hotel. On behalf of the hotel, I’m here to receive you.
S: Nice to meet you.
R: Welcome to China. And welcome to stay in International Hotel. Are there 15 members all together?
S: Oh, there are 14 people. Another one has cancelled his trip for some reason.
R: Are you tired after a long flight?
S: Yes, the plane had been flying 12 hours from the States to Shanghai, so they look a bit tired from the jet lag.
R: Well, let’s get on the bus right now. Follow me, please. The bus is over there.
（Two minutes later.）
R: Please leave your big suitcases outside the bus. We’ll help carry them on. Do check your baggage again.
S: So how long will it take to get to your hotel?
R: Around 2 hours. Remember to fasten your seat belt before starting. And this is Liu, the bus driver. He will take you to your destination. Have a nice trip. Goodbye.
（Scene: The bellman welcomes a guest to Wuxi International Hotel. The guest has two suitcases and two bags. The bellman shows the guest to the Front Desk.）
（B: Bellman, G: Guest）
B: Good evening, sir. Welcome to Wuxi International Hotel.
G: Thank you.
B: How many pieces of baggage do you have?
G: Just these four.
B: Two suit cases and two bags. Is that right?
G: Yes. That’s all.
B: Let me take the baggage for you. I’ll show you to the Front Desk. This way, please. I will put your bags by the post over there.
G: I see, thanks.
B: Did you have a good trip, sir?
G: Oh, it was very tiring.
B: I’m sorry to hear that. I will show you to your room when you finish checking in.
G: That’s fine.
arrange v. 安排
spare room 空房
baggage n. 行李
suitcase n. 手提箱
slippery adj. 滑的
tour leader 旅游团领队
未预订的顾客 walk-in guest
订满 book up
空房 spare rooms
行李服务 baggage service
检查，复核 have a check
领某人上楼 show sb. up
停下 pull up
Just a moment, please. I have to check if there’s a room available.
请稍等，我要查一下有没有空房。
How many people do you have, please?
请问你们有多少人？
If you need any help, do let us know.
如果您需要任何帮助，请告知我们。
If you need a room right now, would you like me to get in touch with somewhere else for you?
如果您马上就需要一个房间，我帮您跟其他酒店联系，好吗？
Have you made a reservation?
您有预订吗？
Sorry to say that all the rooms are booked up. But don’t worry.
很抱歉，所有的房间都订满了。但是不用担心。
Let me get a bellman to help you with your baggage.
让我找一个行李员帮你拿行李。
I will show you to your room when you finish checking in.
您办理入住登记后我带您去您的房间。
I’m the receptionist here，welcome to our hotel.
我是这儿的接待员，欢迎来到我们酒店。
Scene One: The receptionist receives a walk-in guest.
Scene Two: Kane has made a reservation two days ago through a long distance call.Now The receptionist receives her.
A receptionist must make sure that the guest’s registration card correctly filled out.The following items are necessary in a registration record: the guest’s full name, address,nationality, passport or visa number, purpose of his visit and his signature. Besides,information such as means of payment, arrival date, room type and rate must be also corre ctly recorded.
接待员必须确认顾客的登记卡填写正确。以下项目在一份登记记录中是有必要的：顾客的全名、地址、国籍、护照号或签证号、顾客访问意图及其签名。此外，诸如付款方式、抵达日期、房间类型和价格的信息也必须正确记录。
【拓展习题】
What items are necessary in a registration record?