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【听力音频】
A: I would like________.
B: Just a moment, please. Let me have a look. Yes, we still have a few vacant single rooms.
A: Do you have a single room with ____________________?
B: Yes, we do.
A: That’s great! How much is the room, please?
B: Two hundred yuan per day. Would you like ____________________ in the room?
A: Yes. And I’d also like to know something about recreation in your hotel.
B: Yes, there’s a recreation and fitness center in our hotel. We have a very well equipped bodybuilding gymnasium with all ____________________, such as pull weights and race apparatus etc.
A: Could you recommend some local exercise to me?
B: Have you heard about yoga? The movements are even and slow, very similar to Chinese Qigong exercise.
A: Thanks a lot for your information.
B: You’re welcome.
The single room’s price: ___________________
The double room’s price: ___________________
Discount: ___________________
The room type booked: ___________________
【拓展音频】
（Scene: A guest would like to reserve a single room for September 24th. But the rooms are fully booked on that day. The guest asks the clerk to recommend another hotel in the city center that are not full up.）
Clerk: Advance Reservations. Good morning. Can I help you?
Guest: Yes, I’d like to reserve a single room for September 24th.
Clerk: Just a moment, please. I’m sorry, miss. We are fully booked on that day.
Guest: Oh, that’s too bad.
Clerk: Is it possible for you to change your reservation date?
Guest: I’m afraid not.
Clerk: Would you like us to put you on our waiting list and call you in case we have a cancellation?
Guest: Thank you. That’s very kind of you. But could you recommend me another hotel which won’t be full up?
Clerk: Yes, of course. Where would you rather like to be, in the city center or in the suburb?
Guest: I prefer a place close to the city center because most of our clients’ offices are in the downtown business section.
Clerk: In that case, I would suggest that you try International Hotel.
Guest: Do you know the rate per night for a single there?
Clerk: Well, there is a minimum price for off-season stay and a maximun price for peak-season stay. A single with shower at the moment would run you between 380 yuan and 480 yuan.
Guest: I see. One last thing, do you know the telephone number?
Clerk: Yes. It’s 500—4305. Shall I call the hotel for you now?
Guest: No, thank you very much. I really appreciate your help. Goodbye.
Clerk: Goodbye, and thank you for calling us.
（Scene: A guest would like to cancel a reservation which is under White’s name. The reservation is from September 15th for 3 nights. The clerk helps the guest cancel the reservation.）
Clerk: Room Reservations. May I help you?
Guest: Yes. I’d like to cancel a reservation, because the travel schedule has been changed.
Clerk: That’s OK. Could you tell me under whose name was the reservation made?
Guest: White. W—H—I—T—E.
Clerk: And what was the date of the reservation?
Guest: From September 15th for 3 nights.
Clerk: Excuse me, but is the reservation for yourself or for another party?
Guest: It’s for my boss.
Clerk: Well, may I have your name and phone number, please?
Guest: Yes, it’s Ellen Green, and my number is 245—3971.
Clerk: Thank you. ma’am. I will cancel Mr White’s reservation for September 15th for 3 nights. My name is Wang Ying and we look forward to another chance to serve you.
Clerk: Thank you the same, Mr Wang.
Guest: It’s my pleasure.
（Scene: Mr. Dunning calling from Los Angles has reserved a suite on Oct. 2nd. He would extend his stay in the hotel for two nights. The reservationist helps the guest reserve the suite for two nights from Oct. 2nd to 4th）.
R: Advance Reservations. Good afternoon. This is Mary Wang speaking. What can I do for you?
G: This is Mr. Dunning speaking. I’m calling from Los Angles. I have reserved a suite on Oct. 2nd.
R: Just a minute, sir, I will look through the reservation records. Yes, we do have a reservation for you on that day. Are you calling to confirm it, Mr. Dunning?
G: Not really. I’d like to make an adjustment of my reservation. I know that my business negotiations will last more days than I have planned. I’ll extend my stay in your hotel for two nights.
R: Would you please hold the line for a moment? I’ll take a look at the hotel’s booking record. Yes, sir. You can have the suite for two nights from Oct. 2nd to 4th.
G: That’s great. Thank you very much.
R: You’re welcome. We are expecting to see you soon.
fully booked 满额预订
cancellation n. 取消
minimum price 最低价格
maximun price 最高价格
off-season n. 淡季
make an adjustment 调整
Say hello to the guest.
Ask and record the reservation information of the guest.
Confirm the reservation.
Express your wishes.
Form the reservation record.
But the rooms are fully booked on that day.
但是那天的房间已经订满了。
Would you like us to put you on our waiting list and call you in case we have a cancellation?
您需要我把您的名字列入等候名单吗？这样一旦有取消预订，我们就通知您。
Could you recommend me another hotel which won’t be full up?
您能推荐另外一个没有预订满的酒店吗？
I’d like to cancel a reservation.
我想取消预订。
I’d like to make an adjustment of my reservation.
我想更改我的预订。
I’ll extend my stay in your hotel for two nights.
我要把预订时间延长两个晚上。
I’ll take a look at the hotel’s booking record.
我来看一下酒店的预订记录。
What services come with that？
这个价格包括哪些服务项目呢？
By the way，I’d like a quiet room away from the street if it is possible.
顺便说一下，如有可能，我想要一个不临街的安静房间。
【情景演练】
Scene One: A guest wants to extend his stay in the hotel for three nights.
Scene Two: A guest wants to book a cheaper room.
Dear sir,
From the local tourist office I have learnt that Red Rose is a famous center for holiday.On a list of recommended hotels, I found the name of your hotel.
My family and that of my friend wish to spend about a fortnight at your resort. We require two double rooms, each with a private bath, and one twin-bedded room with a shower.
Would it be possible to let us have these rooms for the period from July 5th to July 19th? We would prefer half-board if possible. Kindly let us know your items.
I am looking forward to an early reply.
Yours faithfully,
（signature）
Oct.10th, 2015
尊敬的先生：
我从本地旅行社获悉，红玫瑰是著名的假日活动中心。在一份介绍饭店的目录上，我看到了贵店的名字。
我们和朋友两家人希望在贵店住大约两个星期的时间。因此，我们需要两间带洗澡间的双人房间和一间备有两张床铺的带淋浴的房间。
不知能否为我们提供上述房间，时间是从7月5日到7月19日。如果可能的话，我们要半膳（提供一日两餐）服务。请告知你们的价格。
盼早复函。
谨上
（签名）
2015年10月10日
【拓展习题】
How do you like letter-reserving?