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【听力音频】
A: Room Reservations. Good afternoon.
B: Good afternoon. I’d like to book a ________ room for ____________________.
A: That’s fine, sir. A double room for Tuesday, September 12th, with ____________or___________ ？
B: What’s the difference of price？
A: A double room with a front view is ________ dollars per night, one with a rear view is ________ dollars per night.
B: I think I’ll take the one with ____________________ then.
A: How long will you stay？
B: We’ll leave ____________________.
A: That will be five nights, sir. Thank you very much, and we look forward to seeing you next Tuesday.
B: Good. That’s all settled then. Goodbye.
A: Goodbye.
Room type:___________
Arriving Date: ___________
Dep. Date: ___________
Quoted Rate:___________
Room Service:___________
Guest’s Name: ___________
Guest’s Address: ___________
Phone Number: ___________
Confirming Way: ___________
（Scene: David Johnson from the Summer Travel Agency telephones Leslie of Room Reservations of Claude Hotel to arrange rooms from 22nd July to 26th July for a meeting group from Australia. ）
（L: Leslie, D: David Johnson）
L: Claude Hotel. Reservations. Leslie speaking. How can I help you?
D: This is David Johnson from Summer Travel Agency.
L: Oh, Mr. Johnson, what can we do for you this time?
D: We’ll have a meeting group from Australia, and I’m calling to arrange the accommodations in your place.
L: How many members, please?
D: There’ll be 30 members.
L: OK. And their arrival and departure dates?
D: They will be arriving on Friday, 22nd July and leaving on Tuesday, 26th July.
L: That’ll be four nights. What type of rooms would they like?
D: Fifteen twin-bed rooms, please.
L: How will they be arriving? Do you want us to offer pick-up service?
D: No, thanks. They will arrive by air. Our tour escort will meet the group at the airport.
L: OK. The contracted room rate for twin-bed rooms is 680 yuan per night, including breakfast.
D: That’s right.
L: Do you pay everything?
D: No. We’ll give our guests vouchers and we only pay the value on the voucher.Other expenses must be settled by the guests themselves.
L: I see. We’ll send you a fax confirmation about reservation later.
D: Thank you for your help. Goodbye.
L: Thanks for calling，Mr. Johnson. We hope to be of any help to you again. Goodbye.
【拓展音频】
（Scene: A clerk named Zhang Li of Claude Hotel is answering a call from Mostaq Missouri who would like to book hotel rooms in the Claude Hotel.）
（Z: Zhang Li, M: Mostaq Missouri）
Z: Good morning. Claude Hotel. Can I help you?
M: Good morning. Have you got any vacancies for the nights of 22nd and 23rd? I’d like to make a reservation for the two nights.
Z: All right. Single or double room?
M: Double room, please.
Z: Let me check… Yes, there is a double room available.
M: Is that with or without bath?
Z: It’s a room with shower and toilet.
M: That sounds fine. Is there air-conditioning?
Z: Certainly, sir.
M: How much will it be for one night?
Z: Let me see. A double room is 600 yuan per night.
M: With breakfast?
Z: Yes, that includes a Chinese or American breakfast and a morning newspaper.
M: Do you accept VISA?
Z: Yes, we do. What time will you be arriving?
M: I will be there around 5:30 p.m. on 22nd.
Z: OK, sir. May I have your name and contact number, please?
M: Yes, my name’s Mostaq Missouri. It’s India 567-998.
Z: Could you spell that, please?
M: M—O—S—T—A—Q, M—I—S—S—O—U—R—I.
Z: Mr. Mostaq Missouri. A double-room with bath and air-conditioning for the nights of 22nd and 23rd. Is that right?
M: Yes. Thank you.
Z: You’re welcome, sir. We look forward to your coming. Goodbye.
【拓展音频】
（Scene: Mr. West of Beijing Foreign Trade Company is calling the Reservations of New Garden Hotel to reserve a suite for seventeen to twenty days. ）
（R: Reservationist, W: West）
R: Good afternoon. What can I do for you?
W: Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?
R: Certainly, can you give me your name please, sir?
W: West, W-E-S-T.
R: Thank you, Mr. West. But by the way, how long will you stay here?
W: I’ll stay here for quite a long time.
R: I’m glad you will be staying at our hotel for a long time.
W: How much is the suite, please?
R: Your suite is 860 yuan （RMB） per day.
W: Does that include attendance?
R: Eight hundred and sixty yuan a day, service included.
W: Meals included?
R: Meals are extra, not included.
W: What services come with that?
R: For eight hundred and sixty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, Wireless WiFi, a telephone and a major international newspaper delivered to your room every day.
W: Do I have to pay in advance?
R: Yes, you may pay half of it. The account will be settled later.
W: On which floor is the suite?
R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south.
W: What’s the difference between them？
R: The conditions and the prices are the same. No difference.
W: Which is quiet? I want a quiet one. I hate noise at night.
R: The one on the thirteenth floor is very quiet. The room number is 1316.
W: I think I’ll take the one on the thirteenth floor.
R: OK. And your arrival and departure dates?
W: I don’t know, but it could be seventeen to twenty days.
R: Then we can only confirm a room from the 10th to the 27th. I’m afraid we won’t be able to guarantee you the room after the 27th.
W: What if there isn’t any room then?
R: Don’t worry, sir. We can either put you on a waiting list or find you a room in a nearby hotel.
W: Fine, thank you. Goodbye.
（Scene: John Berry on behalf of Mr. Smith of Oxford University is calling Zhang Li from Nelson Hotel to reserve four single rooms with bath for the nights of June 10th to 15th and a conference room for the afternoons of June 12th and 14th）.
（J: John Berry, Z: Zhang Li）
Z: Hello. Nelson Hotel.
J: Hello, I’m calling on behalf of Mr. Smith of Oxford University. I’d like to reserve four single rooms with bath for the nights of June 10th to 15th.
Z: Hold on, please…Yes, we have rooms available for those dates. Can you repeat the name,please?
J: In the name of Mr. Smith of Oxford University. Mr. Smith will also require a conference room for the afternoons of June 12th and 14th.
Z: Yes, we can arrange that. For how many hours do you require the conference room and how many people?
J: It’s for 8 people, from 3:30 p.m. to 6:30 p.m.
Z: Very good. For 8 people, from 3:30 p.m. to 6:30 p.m.
J: That’s right. May I have the price for the single rooms and conference room, please?
Z: The single rooms will be US $80 per night. The charge for the conference room will be US$100 for two afternoons. Is that OK?
J: That’s fine.
Z: Would you let us have your confirmation of the reservation and a deposit of US $40 as soon as possible?
J: Of course. I’ll send them this afternoon.
Z: Thank you. Goodbye.
J: Goodbye.
departure n. 离开，出发，起程
pick-up service 接车服务
escort n. 护送
voucher n. 凭单，收据，传单
vacancy n. 空白，空地
suite n. 套房
柜台预订 talk
口头预订 verbal
信函预订 mail
合同预订 contract
电话预订 telephone
电脑预订 computer
传真预订 fax
电脑网络 computer network
Do you have one single room for two nights?
我想订两晚的单人房一间，行吗？
（Room）Reservations. Can I help you?
客房预订部，可以为您效劳吗？
Which date would that be?
要订在什么时候？
What kind of room would you prefer?
您想要什么样的房间？
Could you hold the line please? I’ll check our room availability.
请别挂断好吗？我来查一下是否有空房。
May I have your name /phone number /e-mail?
能告诉我您的姓名/电话/电子邮件吗？
We offer special rates for your company, sir. For a single room there is a 15% discount.
我们为贵公司提供特价，先生，单人可以打八五折。
May I have your airline and flight number, please?
请告诉我您搭乘的航空公司和班机号码，好吗？
We offer free transportation to and from the airport.
我们提供免费的机场接送服务。
Would you like to make a guaranteed reservation by credit card?
您愿意用信用卡来担保预订吗？
I’d like to confirm your reservation.
我想再确认一下您的预订。
Scene One: A gentleman steps in, trying to find a room for the night.
Scene Two: John Smith from Peking University is calling to Shangri-La Hotel to reserve a conference room for an international academic conference.
Advance reservation service is provided by the Front Office. The reservationist works at the front desk by the lobby. What the reservationist should do involves answering questions concerning reservations, booking and assigning rooms for guests who request rooms in the hotel. The reservationist also takes reservations, cancellations and revisions, and types and sends out the hotel’s letter of confirmation.
There are different ways of making reservations. You can send reservation e-mail to the hotel.You can go directly to the hotel and make reservations in person or call the hotel and make reservations over the telephone. You can also fax the hotel for reserving rooms. Nowadays fax reservation has become more and more popular, for with the fax, the communication is instantaneous.
When a reservationist receives a reservation request, he/she first checks the hotel’s booking situation to see if the hotel has any vacancy during the specified period. If there are rooms available, the reservationist would fill out a reservation form and record the information in a reserv ation diary.
客房预订服务由前厅部提供，预订员在大厅的前台工作。他的职责包括回答有关预订房间的询问，给有需要的客人订房间和具体安排房间。他还负责办理预订、取消预订、改变预订、打印并寄送确认预订书。
预订房间有多种方式。你可给酒店发邮件预订，可以亲自到酒店预订或给酒店打电话预订，还可以通过传真预订。如今，传真预订日益流行，因为使用传真沟通瞬时完成。
收到预订请求后，预订员首先要查看一下酒店的预订情况，看看在指定的日期内是否有空房。如果有空房，预订员就要填写一份预订单，并把有关情况记录在预订日志中。
【拓展习题】
How to be a good reservationist?