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Directions: Please match the following English words and phrases with their Chinese meanings.
______ 1. global a. 每年
______2. range from b. 全球的
______3. luxury c. 度假胜地
______4. guests room d. 愿景
______5. per year e. 奢侈，奢华
______6. digital f. 从……到……范围
______7. flexible g. 客房
______8. be committed to h. 致力于……
______9. vision i. 数字的
______10. resort j. 灵活的
Directions: Listen to the following sentences and fill in the blanks by using the words you hear. The words or phrases in Task 1 are for your reference.
1. It's more digital, more ______, more mobile, more connected.
2. The company owns twelve trusted brands ______ the comfort of a city center Holiday Inn to the luxury of an Intercontinental ______.
3. They're ______ delivering high-quality service in order to keep up with the changing tastes and needs of modern travelers.
4. With nearly 744,000 ______, they provide nearly 157 million guest nights ______.
5. Intercontinental hotels group is a truly ______ company.
Directions: Listen to the following passage and use the sentence patterns given in Task 2 to fill in the blanks.
1 . It has more rooms in more places than any other hotel company. 2 .Their guests are as varied as their brands. 3 . Wherever you travel, you will see their hotels. As for business travel, the company believes that it should work better. 4 . So they have properties located in major urban centers, gateway cities and resort destinations all around the globe. 5 . The company's vision is to become one of the great companies in the world by creating Great Hotels Guests Love.
Directions: Listen again to the short speech in the “Reference Passage” and repeat and retell it in your own words. You will have 2 minutes for preparation.
Directions: Match the questions asked at check-out with the responses.
______ 1. May I help you?
______ 2. May I have your room key, please?
______ 3. What is the extra fee for?
______ 4. May I leave the luggage here until I finish lunch?
______ 5. Will you be paying by cash or credit card?
a. Sure, here you are.
b. Certainly. You can leave your luggage in our storage space.
c. That is for your phone call.
d. I'd like to check out.
e. Credit card, if you accept Visa.
Directions: Suppose you are the receptionist and your partner will be a guest. Role-play the check-out situation with your partner. The following sample dialogue will help you finish the task. You can also make your own dialogue according to the requirements below.
For the receptionist:
1. Offer help to the guest.
2. Ask about the key and the room number.
3. Show the guest the bill.
4. Explain that the charge is from the phone calls.
5. Offer help for the guest's luggage.
6. Say goodbye to the guest.
For the guest:
1. You need to check out.
2. Your room number is 1419.
3. You're confused about the charge.
4. You want to pay by credit card.
5. You want to leave your luggage there until you finish your lunch.
6. Thanks for their help and say goodbye.
Sample Dialogue:
Receptionist: Good morning, Sir. May I help you?
Guest: Yes, I'd like to check out.
Receptionist: May I have your room key, please?
Guest: Sure. Here you are.
Receptionist: Just a moment please. Our housekeeping need several minutes to check your room.
Guest: OK.
（5 minutes later）
Receptionist: Thank you for waiting. Here is your bill.
Guest: What is this charge for?
Receptionist: Let me see... That is for your phone call.
Guest: Oh, I see.
Receptionist: Will you be paying by cash or credit card?
Guest: Credit card, if you accept Visa.
Receptionist: Sure. If everything is okay, would you sign here please?...Thank you. That's all.
Guest: By the way, may I leave the luggage here until I finish lunch?
Receptionist: Certainly, you can leave your luggage in our storage space.
Guest: Thank you very much.
Receptionist: You're welcome and have a good meal.
Directions: Listen to the following useful sentences or structures which can be used to write an essay.
1. There are many factors you need to look out for when choosing a hotel.
2. Choosing a hotel is one of the most important decisions in ensuring that you have an enjoyable time.
3. Staying in this kind of hotel, I will feel comfortable, relaxed and enjoyable. That is the meaning of traveling.
4. The first aspect is... the second aspect is... the third aspect is...
5. To begin with... what's more... in addition...
Directions: Rank the five factors from 1 （the least important） to 5 （the most important） according to your idea on choosing a hotel.
price location service facility review
1. ______ 2. ______ 3. ______ 4. ______ 5. ______
Directions: Listen to the descriptions about the five factors and match the descriptions with the right factor.
Price: ______
Location: ______
Service: ______
Facility: ______
Review: ______
A. It is always pleasant to stay in a hotel that has a spa, several restaurants, a gym, a beauty salon, a coffee shop, a party room, a play area, a library, broadband connection, a beautiful garden and excellent function rooms.
B. It's often better to stay at the center of town where restaurants and shops are around.
C. Going to the home sites of these hotels sometimes lets you book a room directly with the owner and you get lots more information.
D. Sometimes the price isn't equal to the facilities, the service and so on.
E. The attraction is not tall buildings and good facilities to me but the heart of service.
F. There are so many sites now offering the latest reviews of hundreds of guests.
G. You can view pictures and read about amenities and facilities.
H. You save time and money as you can just walk or take a short ride to the hotel from wherever you are.
I. Spending too much money on the hotel will increase the budget that I can't afford.
Directions: In this section, you are required to write an essay illustrating how to choose an ideal hotel within 30 minutes. The essay should be more than 150 words. The following sample writing will help you.
Sample Writing:
My Ideal Hotel
My ideal hotel mainly includes the following several aspects.
The first aspect is the service concept. The hotel should be based on the service. The attraction is not tall buildings and good facilities to me, but the heart of service. My ideal hotel service should be attentive service, patience, compassion, whole-hearted service, family service, premium（优质的） service, extension（延伸） service, zero defect service. Money is limited, but the service is unlimited and endless. The development of the hotel must be based on the high quality service.
The second aspect is the facilities. Firstly, the hotel needs to meet the guest to eat, live, entertainment. So the hotel needs to provide the perfect accommodation, catering, entertainment, conference and other places and facilities. Secondly, the hotel should have good security measures, such as fire control facilities and monitoring facilities. In addition, there should be a complete set of emergency plans.
The third aspect is the geographical location of hotel. To success for any hotel, three important factors are location, location and location. My ideal hotel not only needs to be away from the bustling（繁忙的） city, but also has convenient transportation, and it has the good ecological environment and the beauty of the scene.
This is my ideal hotel. I believe that in such an environment, I can go wholeheartedly into work and get a better day.