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An international travel service had a packaged tour for 30 tourists to the United Arab Emirates. The tour leader should have made a pre-departure briefing and operated in accordance with the requirements of The Travel Service Quality for Outbound Tourism. As an experienced tour leader, he often tok groups around the world, so he thought it was unnecessary to have a pre-departure briefing. Instead, he planned to conduct the briefing at the airport where he could speak to all of them. However, the tourists arrived at the airport from different places at different times, so he had to hurriedly make a simple and short briefing to them respectively.
After he introduced the related matters the tour leader handed out the relevant materials to the tourists. Being busy with check-in, he had no time to explain the details to Mr. Huang who arrived late. It was not until they reached the destination country that he gave him the travel schedule, talking briefly about the travel tips.
Mr. Huang traveled abroad for the first time. Being curious, he tok pictures of the local women with veils without getting their permission. It was a serious offence, and a conflict with local residents happened. He was beaten and injured. Consequently, he had to fly home earlier. Back in China, Mr. Huang requested the travel service to do an apology, reimburse his medical expenses and compensate for his emotional distress because the tour leader didn't tell him the notice to visitors in the destination country before departure.
扫一扫，看译文。
1. Study the case carefully. Decide whether the following statements are true or false and write T for true and F for false.
(1) Because the tour leader often tok groups abroad, it was not necessary to have a briefing.
(2) The tourists arrived at the airport at different time, so the tour leader had to make simple and short briefings to different groups at different time.
(3) The tourists could take pictures of the Arab women with veils in the public.
扫一扫，有答案。
2. Divide the class into several groups for a brief discussion. One student makes a presentation of the main points and the others give comments on the presentation.
Discussions:
(1) How would you handle the case if you were a tour leader?
(2) Try to put forward more suggestions to the tour leader who is handling the cultural conflict.
① _______________
② _______________
③ _______________
④ _______________
⑤ _______________
扫一扫，有答案。
领队出团前的准备
领队出发前，应当准备好以下与出团相关的各种资料、表格和物品，以备境外带团使用：
1. 游客情况一览表：注明团队成员基本信息和必要联系方式，如电话号码等。
2. 境外住房名单表：对于散客应考虑单位、年龄、职位等综合因素进行分房。
3. 团队行程计划：如有必要，可与前往国家接待社的地陪确认行程计划。
4. 前往国家（地区）海关申报表：预先准备此表，以方便游客出入境申报物品。
5. 联系人电话表：前往国家接待社经理、地陪的联系方式和组团社责任人的联系方式。
6. 护照、签证、机票、导游旗等。
7. 个人生活用品：药品、雨具、洗漱用品等。