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Part One Case Study
第一部分:案例分析

An Old Lady Halted by Security Check 老太太过安检受阻

On the Labor's Day Miss. Lv Mengsha, an outbound tour leader tok a group of 32 tourists to Australia to have a 7-day tour. They went through the security check at Shanghai Pudong International Airport. Unexpectedly, the contraband got them into trouble: an old lady who suffered from rheumatism brought 7 bottles of Chinese liquid herbal medicine with her. An airport security officer asked her to present the doctor's prescription, but she couldn't provide any. She said repeatedly the medicine was very important to her health and the tour leader didn't say anything about the contraband before the trip. At last, the officer asked the tour leader to take the lady to airport service counter to have the medicine checked and registered. Eventually, one bottle of medicine was allowed to be taken aboard while others were not allowed. The old lady became seriously ill when she traveled aboard. Back in China, she made a complaint against the tour leader and the travel service.

扫一扫,看译文。

1. Study the case carefully. Decide whether the following statements are true or false and write T for true and F for false.

(1) _____ The outbound tour leader got into trouble because tourists tok with them traditional Chinese herbal medicines.

(2) _____ 7 bottles of Chinese liquid herbal medicine were registered as contraband goods.

(3) _____ The tour leader should be held responsible for the old lady's illness and should pay her for the medical expenses.

扫一扫,有答案。

2. Divide the class into several groups for a brief discussion. One student makes a presentation of the main points discussed and the others give comments on the presentation.

Discussions:

(1) What should the tour leader do to discourage the tourists from taking with them the contraband goods?

(2) Try to put forward more suggestions to the tour leader.

① _______________

② _______________

③ _______________

④ _______________

⑤ _______________

扫一扫,议一议。

小知识

办理出境口岸手续

1. 领队须在规定时间、规定地点等候游客,提醒游客提前做好申报准备,申报物品不要放在托运行李内。

2. 清点人数,联系未到团友,确认其位置,催促其到达。

3. 交纳国际机场建设费(或客人自理),12岁以下儿童免交。

4. 指导需办理海关申报的游客走红色通道,其他游客走绿色通道。

5. 前往指定柜台,清点行李数,统一办理登机手续,办理行李托运,检查登机牌。

6. 分发登机牌,提醒登机口和登机时间。

7. 过卫生检疫,出示黄皮书或购药的发票。提醒游客注意一米线,尊重现场工作人员。

8. 过边检时,按出境名单顺序通过,名单上没有的客人须填写出境卡。

9. 出境名单存收两份,边检存一份。

10. 带领游客过安检、候机、登机。 2GR6CeoWMfWH4cgniqZiLjMw1g6Pcd5BkswsV0h1YCBidtWWtPq6c3HSfnwm3xok

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