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在经济全球化的大背景下,酒店业正在向国际化不断迈进和发展。酒店业人才的竞争不再局限在本地本国,而是在全球范围内的竞争,跨国就业越来越普遍。

中国旅游高等教育经过几十年的不懈努力,不断为社会培养和输送高素质的旅游人才,这些人才也渐渐成为国际酒店行业竞相争夺的人力资源。近些年来,诸多国际品牌酒店相继来我国组织英语面试,招聘人才,迄今为止我国也已为国际酒店业输送了大批英语和酒店业务过硬的综合型人才。

每一位个体都是一个多面体。

每一位个体都有闪光和优秀的一面或多面。

如何在面试这个舞台上展现自我,把握在品牌酒店就业的机会呢?成功历来是垂青于有实力、有准备,善于抓住机遇的人。

《品牌酒店英语面试培训教程》遵循实用至上的原则,精心研究和梳理国际品牌酒店英语面试的特点、内容和备战技巧,涵盖了面试的方方面面,系统性、针对性强。该书研究了酒店招聘方的经营服务理念、面试标准和面试提问动机,又为应试者的英语语言表达、酒店业务、仪容仪表等各方面能力的展示提供了颇具实用价值的素材和应试策略支持,使应聘者做到知己知彼,为应试做好全方位的准备。从这个意义上讲,该书也是帮助品牌酒店与应聘者相互了解、沟通的桥梁。

当今是一个酒香也怕巷子深的时代。

所以,愿《品牌酒店英语面试培训教程》成为一个摆渡者,在读者细细地品读、学习和练习中,帮助读者沉淀酒香,走出深巷,驶向成功的彼岸。

是为序。


2011年3月 qe7hv8aWKsDf/WTyor5v1if9ukMk1CWQOzoyTRRV/ujZnavJlTMfRbEK3/k1bWsZ



Chapter 1
Interview Criteria

What does an interviewer expect from an interviewee? Different hotels and hotel groups have different criteria to assess their interviewees. However, we still can find something in common among their criteria.

For an interviewee who wishes to find a job in a renowned hotel at home and abroad, the primary issue he or she ought to be concerned about is what the criteria of the hotel are. After all, only when you know the criteria or the expectations of the interviewer can you know what you will prepare, so that you will meet the hotel's requirements and succeed in the interview. Only when you area ware of what the interviewer expects from you, can you prepare yourself sufficiently.

It is beneficial to study the assessment criteria, by which interviewers in some renowned hotel groups appraise their interviewees, in order to have a clear picture of this issue.

Here, below, are four assessment sheets given by internationally- renowned hotels while they interview job applicants in China.

1. Hilton Hotel Assessment Sheet

Name: _____________________

Date of Interview: _____________________

Position Interviewed for:________

Nationality: ____________ Age: ________

English

(1) Unacceptable: Cannot answer simple questions, cannot communicate.

(2) Poor: Very basic, poor vocabulary, poor pronunciation.

(3) Average: Able to answer simple questions, basic, acceptable English for rank and file.

(4) Good: Able to communicate with employees and guests.

(5) Excellent: Fluent in English.

Appearance

(1) Unacceptable: Very poorly groomed, poor presentation.

(2) Poor: Needs rigorous improvement.

(3) Average: Needs some improvement.

(4) Good: Groomed up to Hilton standards.

(5) Excellent: Very well groomed.

Confidence

(1) Too shy, insecure to communicate.

(2) Very shy, insecure.

(3) Shy, little insecure.

(4) Confident.

(5) Over confident, close to arrogant.

Education

What kind of education? ________________________________

What level of education? _______________________________

Diploma? Yes/ No

Number of years? ____________________________________

Comments

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Le Meridian

Interview Assessment Sheet

Applicant's Name: ___________________ Age: ___________________

Position Applied for: _________________ Date: ___________________

Place of Interview: ___________________________________________

Interviewed by: ______________________________________________

Rating

(1) Poor (Negative evidence).

(2) Average (Some positive evidence gained. Requires development to perform completely).

(3) Good (Positive evidence gained. Some service behaviors demonstrated).

(4) Very good (Meets all requirements for evidence).

(5) Excellent (Exceeds requirements for evidence).

Assessment Criteria

Remarks

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

______________________

Interviewer's Signature

_______________________________

Director of Human Resources

3.Monarch Hotel Interview Assessment Form

Name: ____________________

Date of Interview: __________

Current Position: ___________

Place of Interview: _________

Position Desire: ____________

Date Available: ____________

Check the appropriate box in each category. Then make additional comments below.

Comments: ____________________________________________________________

Recommendation:_______________________________________________________

Interviewer: ____________________________

Date: __________________________________

4. Burj Al Arab

Interview Evaluation

Name of candidate: ______________

Date: ______________________

Position applied for: ______________

Interviewer: _________________

Rating Scale: 7-Outstanding, 6-Very Good, 5-Good, 4-Satisfactory, 3-Needs Developing, 2-Weak, 1-N/A

To sum up, a job interviewee has to prepare himself in following aspects:

Unit 1.1
Appearance

Firstly, the initial impression an interviewee makes upon a potential employer is by no means unimportant. The interviewer's first sight falls on the interviewee's image. Therefore, professionally-neat grooming and suitable attire is his “name card” to the interviewer. The first judgment the interviewer makes is going to be based on how the interviewee looks and what he wears. That's why it's always important to dress professionally for a job interview.

Secondly, the body language suggests the interviewee's internal world. Proper body language is a helper to sell himself but poor body language is frustrating and is absolutely an obstacle to his success. His poise, eye contact and facial expression reflect whether he is interesting, self-confident or qualified. J0CCUL77OoQbEOJXOhAbUziIOlhFaaqgvVt/jPH4yKY4gT04Zv7icj+45FzGc9sg

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