前台接待

高频词汇记一记

常用句式练一练

1．Welcome (to our hotel), madam/sir.

欢迎光临，女士／先生。

2．What can I do for you?

有什么能为您效劳的吗?

How may I be of service to you?

How can/may I help you?

Can/May I help you?

Can I do something for you?

Is there anything I can do for you?

3．I'm always at your service.

乐意效劳。

I am at your service.

It's my pleasure.

My pleasure.

I was glad to be of some assistance.

Can I be of service to you?

4．It's my pleasure.

非常高兴为您服务。

With pleasure.

My pleasure.

It's my pleasure to be at your service.

I'm glad to serve you.

5．Do you have a reservation?

您预定了吗？

6．Pardon?

请再说一遍，好吗？

I beg your pardon?

Say again please.

Say it again, please.

Will you repeat it, please?

Would/Could you say that again, please?

Could you please repeat that?

7．Certainly.

当然可以。

Yes, of course .

Sure.

Surely.

8．I'll check it.

我去查一下。

I'll look it up.

Let me check it.

9．I'm sorry.

很抱歉。

Excuse me.

Sorry.

Forgive me.

10．It's in the lobby.

在大厅。

It's in the hall.

11．That's all right.

没关系。

It doesn't matter.

That's OK.

Don't worry about it.

Take it easy!

12．Not at all.

不用谢。

You are welcome.

Don't mention it.

That's all right.

It's my pleasure.

13．How long will you be staying?

您打算住多久？

How long do you intend to stay?

How long do you plan to stay?

14．Please fill in this form.

请您把这份表填好。

Please fill out this form.

Please fill this form.

Just fill out this form.

Would you mind filling in this form?

Would you please fill out this form?

Would you please complete this form?

15．Please keep them.

请收好。

Please keep them well.

Put them away, please.

16．Please sign your name here.

请您在这里签名。

Could you sign here, please?

May I have your signature here?

Sign here, please.

Woulld your please sign here?

17．After you, please.

你先请。

18．You first, sir.

This way, please.

请这边走。

Would you come this way please?

Please come this way.

Kindly step this way.

19．Mind your step.

请走好。

Watch your step.

Please take care.

20．Here is your room key.

给您房间钥匙。

Here is your key.

Here are your keys.

21．We don't accept tips.

我们不收小费。

We don't take tips.

22．Goodbye.

再见。

See you later.

See you around.

See you then.

So long.

Farewell!

23．Good night.

晚安。

Good evening.

24．See you tomorrow.

明天见。

I'll meet you tomorrow.

25．Wish you a most pleasant stay here.

愿您在这里过得愉快。

I hope you will enjoy your stay with us.

I hope you are enjoying your stay with us.

I hope you have enjoyed your stay with us.

We really wish you'll have a pleasant stay here.

I hope you are having a wonderful stay here.

I hope you have a good time here.

26．Sorry, we have no vacant room for you.

对不起，我们已经客满了。

I'm sorry ,we are fully booked.

Sorry, we have no spare room for you.

I'm terribly sorry, but we are all booked out.

I'm sorry the restaurant is full now.

Sorry, we are rather full.

Sorry,the rooms are all occupied.

Sorry, we have a full house.

Sorry, all the rooms are full.

27．May I have your name and room number?

请问您的姓名和房间号码。

Your name and room number, please!

May I know your name and room number, please?

28．What's your room number?

请问您的房间号是多少？

Your room number, please?

29．Your room number is 1605.

您的房间号是1605。

30．May I have your check-out time, please?

请问您什么时候结帐离开？

When are you going to leave, please?

When do you plan to leave, please?

What time will you leave, please?

When would you like to leave?

When do you leave, please?

31．The total for the ten days is 600 yuan.

十天来总计600元。

The total cost for the ten days comes out at 600 yuan.

The expenses for the ten days reached a total of 600 yuan.

The bill for the ten days addsd up to 600 yuan.

32．At what time would you like us to call you?

您想让我们什么时候叫醒您？

When would you like to be woken up?

At what time should we call you?

At what time do you want me to call you up？

33．We'll send someone to repair it immediately.

我们会马上派人来修的。

We'll send for someone to repair it right away.

We'll someone to fix it now.

34．Have you got through with the check －in procedure？

您是否已经办好了住宿登记手续？

35．Sorry to have kept you waiting .

对不起，让您久等了。

So sorry for having kept you waiting.

I'm sorry for your waiting.

Sorry for keeping you waiting so long.

Sorry to keep you waiting that long.

I'm sorry to have kept you waiting.

36．Sorry to interrupt you .

对不起，打扰您了。

Sorry to bother you.

I'm sorry to disturb you.

I am sorry to trouble you.

Excuse me for interrupting you.

Excuse me.

37．I apologize for that.

我为此道歉。

I apologize about that.

38．Just a moment , please.

请稍等。

A minute, please.

Please wait a minute.

One moment, please.

Hold on, please.

39．Please don't smoke here.

请不要在这抽烟。

Would you mind not smoking here?

Please stop smoking here.

40．Wish you a pleasant journey!

祝您旅途愉快！

Have a nice trip!

A pleasant trip to you!

Hope you'll have a pleasant trip.

41．Thank you for your comments.

谢谢您的意见。

Thanks for your advice.

Thank you for giving advice.

42．We'll look into the mater right away.

我们马上去处理这件事情。

We'll deal with the matter immediately.

We'll attend to this matte immediately.

We'll do something about it right away.

43．We serve breakfast from 6:00 until 8:30.

早餐时间是从6:00~8:30。

Breakfast will be catered from 6:00 until 8:30.

We provid breakfast from 6:00 until 8:30.

Our restaurant is open for breakfast from 6:00 until 8:30.

44．We'll give you a ten percent discount.

我们给您九折优惠。

You can obtain a discount of 10%.

You have a 10% discount.

45．Hope to see you again.

希望您能再次光临。

Hope you'll come again.

46．Please don't leave anything behind.

请别遗忘您的东西。

Don't forget things in your room, please.

47．Would you like to leave a message?

您要留个口信吗？

May I take a message?

Shall I take a message?

Can I take a message?

Could you take a message, please?

48．Jinjiang Hotel , front desk. Can I help you?

锦江饭店，前厅。您找谁？

Jinjiang Hotel, front desk. Can you tell me whom you are calling?

Jinjiang Hotel, front desk. Who do you wish to speak to?

Jinjiang Hotel, front desk. Who would you like to speak to ,please?

49．What kind of rooms would you like to have?

您要什么样的房间？

What kind of room would you like?

What kind of room do you want?

What kind of room would you prefer?

50．What do you think of our service ?

您对我们的服务有什么意见？

What's your opinion of our service?

51．I'm afraid it's against our hotel's regulations.

这是违反饭店规章制度的。

I'm afraid it's a departure from our hotel's regulations.

I'm afraid it's in breach of our hotel's regulations.

I'm afraid it's a violation of our hotel's regulations.

I'm afraid it's not allowed by our hotel's regulations.

52．You may pay with credit card.

您可以用信用卡付账。

You can pay by credit card.

53．The elevator is on the left.

电梯在左边。

The elevator is on your left.

The elevator is on the left side.

54．I'm sorry, Mr. Jackson has a full schedule next week.

对不起，杰克逊先生下周的日程已排满。

I'm afraid Mr. Jackson's next week schedule is particularly tight.

Mr. Jackson's agenda is quite full for next week.

55．Do you make a appointment?

你有预约吗？

Do you have an appointment?

Have you an appointment?

56．Are you Mr. Smith from Trading Corporation?

请问你是ABC贸易公司史密斯先生吗？

57．Who's that, please?

请问您是哪位？

May I ask who you are?

May I ask who is calling?

Could I have your name?

Who's speaking, please?

58．Would you like to call back later?

您过一会再打来好吗?

Can you call back later?

59．Nobody answered the phone.

没人接电话。

There is no answer.

60．You can book a single room for your friend.

你可以为朋友预定一个房间。

You can reserve a room for your friend.

You can engage a room for your friend.

61．Will you arrive in Shanghai tomorrow morning？

你是明天早晨到上海吗？

Will you reach Shanghai tomorrow morning？

62．Here is a receipt for paying in advance.

这是预付款收据。

This is a receipt for paying in advance.

63．You have three letters.

您有三封信。

64．A message was left by a sir before half an hour.

半小时前有一位先生来电话留言给您。

65．Generally speaking, a letter mails to America by airmail, first 20 grams is 20 yuan.

通常一封寄到美国的航空信，20克收费20元。

66．It excludes service charge.

不包括服务费。

Service charge is beyond it.

Service charge isn't included in it.

It doesn't cover service charge.

67．It includes heating fee.

包括暖气费。

Heating fee has been included in it.

68．The charge is quite reasonable.

收费十分合理。

The charge is very reasonable.

69．There is a budget motel just across the street.

对面有一家收费公道的汽车旅馆。

There is a budget motel just across the road.

Across the street is a budget motel.

70．There is an inexpensive restaurant near here.

这附近有家价位不贵的餐厅。

There is an inexpensive restaurant nearby.

There is an inexpensive restaurant in the neighborhood.

There is an inexpensive restaurant about here.

There is an cheap restaurant around here.

71．The train station is in the opposite of our building.

火车站在我们大楼的对面。

Opposite our building is the train station.

The railway station in the opposite of our building.

72．The law warrants the process.

这一程序是法律批准的。

This procedure is ratified by the law.

The procedure is sanctioned by directorate.

The law approves the process.

73．Do you report to the public security organ about applying for the accommodation administration?

你向当地公安机关申报临时住宿登记手续了吗？

Do you declare the accommodation administration to the public security organ?

74．Give me your passport, please. We need it for registration.

请把护照给我，我们登记时需要。

Show me your passport, please. We need it for registration.

Please give your passport to me. We need it for registration.

May I have your passport? We need it for registration.

Can you show me your passport, please? We need it for registration.

75．This is a deluxe suite in our hotel.

这是我们酒店的豪华套房。

It is a deluxe suite in our hotel.

Here is a deluxe suite in our hotel.

76．Three deluxe suites from next Sunday, is that right?

下周日三间豪华套房，对吗？

Three deluxe suites from next Sunday, isn't it?

77．Can you write it down, please?

请您写下来好吗？

Can you write it down on the paper?

Could you write it down, please?

Can you write it down for me?

78．Can you draft the fax, please?

请您写下传真的草稿好吗？

79．Would you like to take a taxi?

请问您要搭计程车吗？

Do you need to take a taxi?

Do you want to take a taxi?

Would you like to take a cab?

80．When would you like to visit Mt. Ali?

请问您想要何时参观阿里山？

When do you want to visit Mt. Ali?

When would you like to see Mt. Ali?

When do you plan to visit Mt. Ali?

What time do you plan to visit Mt. Ali?

81．Where would you like to eat?

请问您想在哪里用餐？

Where do you want to have your meal?

Where do you want to have your dinner?

82．When would you like to eat?

请问您想何时用餐？

What time would you like to eat?

When do you plan to have your dinner?

When do you like to have your meal?

83．Who would you prefer to contact?

请问您想和谁联络？

Who would you like to contact?

Who do you want to contact?

Who do you want to make a contact with?

84．Which kind of room do you prefer?

请问您喜欢哪一种房间？

Which room would you like?

Which kind of room do you like?

What type of room you like?

What kind of room you like?

85．How do you like to settle your bill?

请问您的账单如何处理？

How do you like to do with your bill?

How will you handle your bill?

86．How many tickets do you want to buy?

请问您要买几张票？

87．Shall I draw a map for you?

请问要我为您画一张地图吗？

Would you like me to draw a map for you?

Can I draw you a map?

Do you want me to draw you a map?

88．Do you want me to make the reservation for you?

请问要我为您安排预约吗？

Can I schedule an appointment for you?

Would you like me to set up an appointment for you?

89．Are you checking-out?

请问您要退房吗？

Would you like to vacate your room?

Do you want to check out?

Do you like to check out?

Are you ready to check out?

90．This is the Front Desk.

这里是服务台。

Here is the Service Desk.

This is the Service Counter.

Here is the Reception Desk.

91．I am afraid I can't do that.

我恐怕没办法那样做。

I'm afraid I couldn't do that.

92．Please let me pass.

麻烦让我过一下。

May I get by, please?

Could I get by, please?

Can I come through, please?

I hope I may choose.

93．Do you mean you have lost your room key？

您是说您丢了房间的钥匙吗？

Do your mean to say you have lost your room key？

94．I am afraid you dialed the wrong number.

不好意思，您打错电话了。

I'm sorry you have the wrong number.

I'm sorry, but you have dialed the wrong number.

I think you've got the wrong number.

I think you have the wrong number.

95．I'm afraid we can not transfer your call.

我们无法为您转接。

I'm sorry we can not transfer you.

I'm afraid we can not transfer your phone.

I'm afraid we can not put you through.

I'm sorry we can not direct your call.

96．He will be back around 4 p.m..

他应该会在下午4点左右回来。

He will come back around 4 p.m..

He will return around 4 p.m..

97．Thank you for calling.

感谢您的来电。

Thanks for your calling.

Thank you very much for your calling.

We appreciate your calling.

98．We are looking forward to hearing from you.

我们静候您的佳音。

We look forward to hearing you soon.

We look forward to hearing from you.

99．Please contact me if you have any question.

如果您有任何问题，请和我联络。

If there is any problem, please call me.

Please feel free to contact me if you have any question.

100．The foreman is coming.

领班马上就来。

The foreman comes at once.

The foreman comes in a minute.

101．The Bell Captain will give you a map.

领班可以给您一张地图。

The Bell Captain will provide you a map.

102．A bellman will show you to your room.

行李服务员会带您到房间。

The bellman will show your room.

103．I'll get a attendant to send your bags up.

我会叫服务员把您的行李拿上去的。

I'll get a waiter to send your luggage up.

104．This is Room Reservations.

这里是客房预约处。

Here is Room Reservations.

105．I'm afraid this is a direct line.

不好意思，这是直接电话。

I'm sorry this is a direct line.

106．How many pieces of luggage do you have?

请问您有多少件行李？

107．Please don't leave anything behind.

请别忘了您的东西。

Please don't leave your luggage behind.

108．Take it easy.

放心好了。

Don't worry.

Stop worrying.

Please don't worry.

No worries.

Don't be afraid.

109．Thank you for coming.

谢谢您的光临。

Thank you for your coming.

Thanks for your coming.

Thank you all for coming.

Thanks for coming.

110．May I take them for you?

我来帮您拿好吗？

Can I take them for you?

Would you like me to take for you?

Let me get them for you.

Let me help you with them.

111．Here is a brochure of our hotel.

这是介绍我们饭店的小册子。

This is the booklet of our hotel.

This is the pamphlet of our hotel.

112．Can I present you a litter souvenir?

请接受我们的一点小纪念品。

Please accept our litter souvenir.

113．Do you take the one with a front view?

您是要阳面的吗？

114．We do have a single room.

我们确实有一个单间。

We really have a single room.

115．We do have a reservation for you.

我们这儿是有您预订的房间。

116．I'll prepare your key card for you?

我马上就给您开出入证。

117．I'll put it in for you later.

过会儿我来给您填上。

118．You forgot to put in the date.

您忘了填写日期了。

119．Your room is on the 14th floor.

您的房间在14层。

120．I'll take a look at our hotel's booking situation.

我来查看一下本店房间的预订情况。

I'll check the hotel's booking situation.

Let me see our hotel's booking situation.

Let me check the hotel's booking situation.