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Task 13
Read the sample of a complaint letter and work in pairs to complete the sentences by translating the parts given in Chinese .
1.I bought____________________（一件羊毛衫）in your department store on Philip Street last weekend.
2.After washing it in cool water，the garment was stretched____________________（变形）.
3.I phoned____________________（部门经理）who was rather rude on Tuesday.
4.I could not get a replacement sweater as it was purchased____________________（降价时）.
5.I felt very upset，for I have been____________________（忠实顾客）of your store for many years.
6.I would be very satisfied if you would kindly replace the sweater or____________________（退款），whichever is more convenient.
Task 14
Write a letter of complaint according to your own design of work and check up your writing with your partner .