Speaking

Situation 3 Shopping for Clothes

Sample Dialogue 1

Assistant: Hello!Can I help you?

Customer: Well,I am looking for some winter clothes for my fiancée.

Assistant: Oh,it's the high time for you purchasing in our clothes shop.We are now having a preseason sale on all our winter apparel.

Customer: Really?What's that?

Assistant: Everything for winter is 20%off.

Customer: I think my fiancée may favor the sweater in the shop window.Would you like to help me look for any skirts that go with this sweater?

Assistant: Sure,we have both skirts and trousers that would look well with the sweater.Look at this section.

Customer: I especially like this flowery skirt.My fiancée will look very elegant in this.

Assistant: You have a good taste.It's very much in style this year.

Customer: I don't think the green one fits her complexion.Do you have any skirts in light colour or tan?

Assistant: Look on the rack to the right.

Customer: Oh,yes.I'll take this one.Can I pay by traveler's check?

Assistant: It's OK.

Task 5

Pair work . Start a conversation with your partner according to the situation :

You're going to attend an important business party . You want to buy a dress which is suitable for the party . You are talking with a shop assistant .

Situation 4 Asking for a Refund

Sample Dialogue 2

Assistant: Can I help you?

Customer Yes,I have a complaint to make.

Assistant: What's the problem?

Customer: I bought this skirt in your store last week.What a famous brand is that!The stitches are coming off.Anyway,I'd like to ask for a refund for this skirt.

Assistant: I'm sorry.They are not refundable.But we can exchange it for you,OK?

Customer: OK.

Assistant: Wait for a moment.I think we have another one…Here you are.

Customer: But this one is blue.Mine is red.

Assistant: Sorry,lady.This is the only one we've got now.How about we fix it up for you?

Customer: That's certainly good.When will it be ready?

Assistant: It will be ready tomorrow.

Customer: That's quick.

Assistant: Come along then and bring this receipt with you.And I am afraid we've gonna have to charge you 20 yuan for that.

Customer: What!

Task 6

Pair work . Role-play a return or a refund with your partner according to the situation :

You have bought a dress online . As a result , you have found a broken hole on one of the sleeves . You are making a telephone call to the salesman to ask for a return .

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