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Mike Brown wants to spend his holiday in Sanya and he calls Paradise Hotel to book a room.
（O：operator M：Mike BrownR：reservation staff）
O：Paradise Hotel.How can I help you？
M：Hello.I'd like to book a room，please.
O：Hold the line，please.I'll put you through to the Reservations.
R：Reservations.What can I do for you？
M：I will spend my holiday in Sanya next month and I'd like to book a room in your hotel.
R：OK.Could I have your name，please？
M：Mike Brown.B-R-O-W-N.
R：OK，Mr.Brown.When would you like to come？
M：I will arrive there on 20th of December and leave on 23rd.
R：That will be 3nights.What type of room would you like？Single，double or suite，Mr.Brown？
MI'：d like a single room.
R：Smoking or non-smoking？
M：Non-smoking，please.
R：OK.Mr.Brown，a single room for 3nights，from 20th ofDecember to 23rd.Is that right？
M：Yes，exactly.
R：Right.I've made the reservation.We look forward to seeing you on 20th ofDecember.Is there anything I can do for you？
M：I want to know the rate ofthe single room and how long I can keep the reservation.
R：Single room is 650yuan per night including breakfast and we will keep your reservation until 6p.m.on that day.Is that OK for you，Mr.Brown？
M：OK.Thank you very much.
R：You are welcome.Goodbye，Mr.Brown.
参考译文
麦克·布朗想去三亚度假，他打电话去天堂酒店订房。
（O：接线员M：麦克·布朗R：酒店客房预订部工作人员）
O：天堂酒店，有什么可以帮您的?
M：您好，我想预订房间。
O：请不要挂电话，我帮您转到客房预订部。
R：客房预订部。能为您效劳吗?
M：下个月我去三亚度假，想在你们酒店预订房间。
R：好的。可以告诉我您的名字吗?
M：麦克·布朗。B-R-O-W-N。
R：好的，布朗先生。您想什么时候入住呢?
M：我12月20号到，23号离开。
R：那您将入住3个晚上。您想要什么房型呢?单人间、双人间还是套间?
M：我想要一个单人间。
R：是可以吸烟的房间还是无烟房?
M：我想要无烟房。
R：好的，布朗先生。一个单人间，住3个晚上，从12月20号到23号，对吗?
M：是的，没错。
R：好的。已经预订好了。期待12月20号见到您。还有其他可以效劳的吗?
M：我想知道单人间的价格以及我的预订可以保留到什么时候。
R：单人间的价格是每晚650元，包含次日的早餐。在您到达那天的下午6点之前我们都会为您保留着房间。您觉得这样可以吗，布朗先生?
M：好的。非常感谢。
R：不客气。再见，布朗先生。
M：再见。
Mary is going to Sanya and she goes to a travel agency askingfor some information about the hotel.
（R：receptionist M：Mary）
R：Good morning.What can I do for you？
M：Good morning.I am going to Sanya for a trip next week and I'd like to find a convenient and comfortable hotel to stay at.
R：Take a seat，please.Could I have your name，please？
M：Mary Miller.
R：Would you please spell it？
M：M-I-L-L-E-R，Miller.
R：OK，Miss Miller.Here are several good hotels available for your choice，and my first recommendation wouldbe Bright Harbor View Hotel.It is one ofthe first-rate hotels in Sanya.
M：Is it at the beach or in the downtown？
R：It is at the beach，but not far from downtown，just 10minutes'drive.
M：What about the service there？
R：You may feel at home there as the service is excellent and efficient.Many guests highly recommend it.
M：How about facilities there？
R：There are both outdoor and indoor swimmingpools.You can relax yourself at any time.There is also a recreation center with modern facilities.You can enjoy yourselffree of charge during your stay there.
M：Sounds nice.
R：Besides，a big shopping center is within easy reach.Ifyou want to buy some souvenirs，it is the first choice.
M：Really？That's great.
R：The Duty Free Shop is just 15minutes'walk from the hotel.
M：Great.I'd like to choose Bright Harbor View Hotel.
R：OK，Miss Miller.Let's fill in the reservation form.When would you like to go to Sanya？
M：Next Tuesday，December 7th，and I will leave there on 10th.
R：That would be 3nights.What type of room would you like to choose？Single room，double room or suite，Miss Miller？
M：Single，please.
R：Right.Let's see the rate.Here，single room，860yuan per night including breakfast.3nights would be 2，580yuan.Is that OK for you，Miss Miller？
M：Well，that's all right.I'll take that.
R：Fine.How would you like to pay，Miss Miller？
M：By credit card.Here you are.
R：Thanks.Just a moment，please.（a moment later）I am sorry to have kept you waiting.
This is your card and slip，Miss Miller.Could you sign your name here，please？
M：Is that all right？
R：Yes，thank you.Here is the hotel reservation form，Miss Miller.When you arrive at the hotel next Tuesday，please show this form to the receptionists orjust tell them your name，they will help you to check in.
M：OK.
R：Is there anything else I can do for you？
M：No，thanks.
R：You are welcome.Have a nice trip to Sanya，Miss Miller.Goodbye.
M：Bye.
参考译文
玛丽要去三亚，她来到旅行社咨询住宿问题。
（R：接待员 M：玛丽）
R：早上好。能为您效劳吗?
M：早上好。我下周要去三亚度假，想住在一个方便舒适的酒店。
R：请坐。能告诉我您的名字吗?
M：玛丽·米勒。
R：能拼写一下吗?
M：M-I-L-L-E-R， 米勒。
R：好的，米勒小姐。我这里有好几个很不错的酒店可供选择，我首先推荐的是Bright Harbor View酒店。这是三亚一家一流的酒店。
M：酒店是在海边还是在市中心呢?
R：在海边，但离市中心不远。开车10分钟就到了。
M：那儿的服务怎样?
R：在那儿您会感觉像在家里一样舒服，他们的服务很棒，效率很高。许多游客都很推荐那里。
M：那儿的设施怎样?
R：那儿有室外游泳池和室内游泳池。您随时都可以过去放松一下。那儿还有一个娱乐中心，设备都很现代化。在您入住期间，可以免费使用。
M：听起来真不错。
R：另外，那附近还有一个大型购物中心。如果您要买纪念品，那里是首选。
M：真的吗?太好了。
R：从酒店去免税店走路也只要15分钟。
M：太好了。那我就选Bright Harbor View酒店了。
R：好的，米勒小姐。我们现在来填写订房单。请问您什么时候去三亚?
M：下周二，12月7号。我将在10号离开。
R：那您在那儿住3个晚上。请问您喜欢什么样的房间呢?单人间、双人间还是套间，米勒小姐?
M：单人间，谢谢。
R：好的。我们看一下房价。这儿，单人间的价格是每晚860元，包含次日的早餐。3个晚上就是2580元。可以吗，米勒小姐?
M：好的，我就订那个房间。
R：好的。请问您怎么付费呢，米勒小姐?
M：用信用卡。给。
R：谢谢。请稍等。（ 过了一会儿 ）抱歉让您久等了。这是您的卡和银行小票，米勒小姐，请您在这儿签名。
M：好了吗?
R：是的。谢谢您。这是酒店订房单，米勒小姐。您下周二到达酒店的时候，请向前厅接待员出示这张订房单或者告诉他们您的姓名，他们就会帮您办理入住手续。
M：好的。
R：请问还有什么可以帮助您的吗?
M：没有了，谢谢。
R：不客气。祝您在三亚玩得开心，米勒小姐。再见。
M：再见。
