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letterhead 信头
salutation 称呼
signature 签名
postscript 附笔
attachment 附件
catalogue 目录
on the spot 当场，在现场
opening sentence 开头语
closing sentence 结束语
Serial number/Reference number 编号，序列号
name and title of person addressed 收件人姓名和头衔
request for information 要求提供信息
to response to request 回复请求
I am writing to inquire about……我写信询问……I am writing in reference to……我写的这封信与……有关。I read/heard……and would like to know……我看到/听到……并想知道……
Could you please send me your brochure?可否请你把你们的宣传册寄给我?Thank you for your assistance.谢谢您的协助。I look forward to hearing from you.我期待着您的回复。Thank you for your interest/inquiry.感谢您关注/询问。Enclosed is the information you requested.附加的是您所要求的信息。You can learn more about this at……
您可以从……处了解更多与此相关的信息。If you require assistance,please contact me.如果您需要帮助，请联系我。
If I can be of more help,please feel free to contact me at……如果我能得到更多的帮助，您可以随时通过……与我联系。Could you please send me your most recent brochure?能否请您寄给我您最新的商品宣传册？Could you fax me the results of the market survey?你可以将市场调查的结果传真给我吗？I would be very grateful if you could send me this information.如果您能寄给我这方面的资料，我将非常感谢。Please return the enclosed envelope with your payment.请将所附的信封与您的付款一同返回。Thank you for your hospitality.谢谢您的盛情款待。I enjoyed having lunch with you last week while I was in New York.我很高兴上周在纽约时能与您共进午餐。Congratulations on your promotion to General Manager.恭喜您晋升为总经理。
I want to congratulate you on your new position.祝贺您获得新职位。
I was happy to hear that contract negotiations went well.我很高兴听到这一合同的谈判进行得很顺利。I am writing to tell you about……我写信告诉您……Our new product is coming out next month.
我们的新产品即将在下个月出产。This product/service is designed to(help you)……这产品/服务的目的是(帮助您)……Please refer to the enclosed invoice/brochure.请参阅所附的发货单/小册子。
I hope you have had a chance to look over the materials we sent.我希望您有机会查看我们寄给您的材料。I am writing to confirm……我写信向您确认……I would like to confirm what we discussed last Friday.我谨向您确认我们上周五讨论的问题。I would just like to confirm the main points we discussed.我只是想确认我们讨论过的要点。I am writing to let you know that……我写信通知您……Please be aware/informed that……请注意获悉……I would like to inform you of a recent policy change.我谨通知您最近的一个政策变化。I am happy to inform you that……我很高兴地通知您这一点……Your request for funding has been approved.您要求的资金已得到批准。
If we can be of assistance,please don't hesitate to ask.如果我们能有所帮助，请尽管来找我们。Your monthly installment is past due.您的每月分期付款过期了。Please send payment as soon as possible.请尽快付费。
A=Xiao Yue（晓月）
B=Tom（汤姆）
A:I know some things about wring a business letter.For example,if you start a letter with"Dear Sir"or"Dear Madam"，you should finish by writing"Yours Faithfully".A:我知道写商务信件的一些知识。例如，一封信以"亲爱的主席先生"或"亲爱的太太"开始，而以"忠实的"结束。
B:That's right and if you know the person's name and you start by writing"Dear Mr Smith"or"Dear Mrs.Turner"，you should finish by writing"Yours Sincerely".B:正确，如果你知道收件人的姓名，你则应该以"亲爱的史密斯先生"或"亲爱的特纳夫人"开始，并应该以"此致"结束。
A:Right.But I wanted to know some key phrases I could use.When I start a letter and I want to mention a letter that has been sent to me,can I say something like"With reference to your letter of July 15"？A:对。但是，我想知道一些可以使用的关键词组。当我开始写一封信时，我想提及我之前收到的信，我可以说，"正如您7月15日的来信所提到的"吗？
B:Yes,or you could write"Further to your letter of July 15"，although perhaps that is not so common.If you have a question you could say"I am writing to inquire about".B:可以，或者你可以写"继您7月15日的来信"，但这可能并不是常用的。如果你有问题要询问，你可以说"我写信咨询有关……的事情"。
A:Could I say"I am writing to ask about"？A:我能说"我写信询问"吗？B:Sure,no problem,although，"inquire"sounds more formal.Then if you are sending something with the letter,you should say"Please find enclosed"and then say whatever it is you are enclosing.B:当然，没问题，但"咨询"听起来更正式。如果你发送一些附件，你应该注明"附上"，再说明你附的东西。
A:Or just"I enclose"would be OK,wouldn't it?Now when I want to finish the letter and want to say that I am willing to give more details I should write"If you require any further information".A:或者说"我附上……"也可以，是吗？现在，我想要结束整封信，并想说我愿意提供更多的细节，我可以写"如果您需要任何进一步的资料"。
B:Yes or"Should you have any further questions"and then write"do not hesitate to contact me".B:是的，或者"如果您有任何进一步的问题"，再写上"请不要犹豫与我联系"。
A:How about"Don't think twice to contact me"?B:"直接与我联系就行"如何？
B:Yes,that's OK,but,again,it's a little less formal.Now your final phrase should be something like"I look forward to hearing from you soon."B:可以，但这个也是不那么正式。现在你可以写下最后一句，诸如"我期待着早日收到您的回复"。
A:Ah yes or"I hope to hear from you soon."A:嗯，或说"我希望很快收到您的回复"。
B:Yes.B:对。
A=Elizabeth(伊丽莎白)
B=Bob(鲍伯)
Elizabeth does not know how to write a business letter,so she asked Bob to teach her.伊丽莎白不知道如何写商业信函，所以她让鲍伯教她。A:Hello,Bob,could you teach me how to write a business letter?A:你好，鲍伯，你能不能教我如何撰写商业信函？B:Sure.Before writing a business letter,you need first consider the objective of your letter,that is,why are you writing the letter or in other words,what is the purpose of writing the letter.B:当然可以。在撰写商业信函时，你首先需要考虑这封信的目的是什么，也就是你为什么写这封信，或者换句话说，你写这封信的目的是什么。
A:Yes,I will bear that in mind.A:是的，我会记住这一点。B:Next,you have to consider the audience of your letter,so that you can choose the right address form.B:然后，你必须要考虑信的读者，这样你才能够选择合适的称呼。
A:And then?A:然后呢？B:You have to organize all the information you want to include in the letter and their order.B:你必须组织你想要的所有信息，并合理安排它们的顺序。
A:And I should put the most import information first,right?A:我要把最重要的信息放在最前面，对不对？B:Yes,and then the last step.B:是的，然后是最后一步。A:What is that?A:是什么？B:Careful proofreading.That is very important.You have to check whether the format of the letter is appropriate,whether there are spelling errors or whether you have signed your name,etc.B:仔细校对。这是非常重要的。你必须检查信的格式是否适当，是否有拼写错误，或你是否已签署自己的姓名，等等。
A:Oh,I see.A:噢，我明白了。
1.key phrase 重要的短语。key作形容词，意为"重要的，关键的"与important同义。常用的词组有:key word(关键词)，key problem(关键问题)等。key作名词，除了指钥匙外，还指计算机键盘中的键，键盘则是keyboard.
2.No problem 此处用来表示愉快地同意某人的请求，译为"当然了，没问题"。例如:Could you open the window？The office is stuffy.你能打开窗户吗？办公室里很闷。No problem.没问题。
3.be willing to do sth 意为愿意做某事。例如:He is willing to join the army.他愿意参军。
4.bear sth in mind 与 keep sth in mind 意思相同，都是指记住某事。
商务名言警句（二）)
A friendship founded on business is better than business founded on friendship.(John D.Rockefeller,American businessman)
建立在商务基础上的友谊胜过建立在友谊基础上的商务。（美国实业家，洛克菲勒）
Did you ever expect a corporation to have a conscience,when it has no soul to damned,and no body to be kicked?(Edward Thurlow,British lawyer)
公司既没有灵魂可以被诅咒，又没有躯体可以被踢翻，难道你指望它有什么良心吗？（英国律师，华德罗）
Good times,bad times,there will always be advertising,In good times people want advertising；in bad times they have to.(Bruce Barton,British economist)
不管是繁荣时期还是萧条时期，广告总会存在。繁荣时，人们想做广告；萧条时，人们不得不做广告。（英国经济学家，巴顿）
Here's the rule for bargains"Do other men,for they would do you."That's the true precept.(Charles Dickens.British novelist)
这里有一条交易法则:"欺骗他人，因为他们也欺骗你。"这是真正的经商之道。(英国小说家，狄更斯)
If enterprise is afoot,wealth accumulates whatever may be happening to thrift and if enterprise is asleep,wealth decays,whatever thrift may be doing.(John Maynard Keynes,British economist)
如果企业在进展，财富的积累可能靠节俭；如果企业熟睡了，不论节俭不节俭，财富也在衰落。(国经济学家，凯恩斯)
Literature flourishes best when it is half a trade and half an art.(William Ralph Inge,British writer and churchman)
当文学一半成为贸易，一半成为艺术时，那是它最繁荣的时期。(英国作家、牧师，英奇)
Walk on Water
Joey had heard a family rumor that his father,his grandfather and even his great grandfather,all"walked on water"on their 21st birthday.Well today was his 21st birthday and if they could do it,so could he.
So,off he went in a boat with his friend Eric.When he got out in the middle of the lake,he got up and stepped out of the boat……and damn near drowned.
The next day,Joey asked his grandmother why he wasn't given the same gift as the others in his family.The grandmother told him that his father,grandfather and great grandfather had all been born in February……not in August as was he.