Telephone　电话业务

operator　接线员

extension　分机

to transfer　转接

to hold on　稍等，不挂机

to put through　接通

to put sb on　让某人接电话

to leave a message　留言

to take a message　捎个口信

Can I ask who is calling,please?请问你是哪位？Could I speak to Mr.Smith?/May I speak to Mr.Smith?我可以与史密斯先生通话吗？

I'll put you through.我将为你接通电话。Can you hold the line please?/Can you hold on a moment please?请你先别挂电话，等一会儿好吗？

Hold on,please./Hang on,please./One moment,please./Just a moment,please./Just a second,please.请稍等。

I'm afraid Mr Fisher is not available at the moment.菲舍先生现在恐怕不方便接电话。The line is busy.此线路忙。Mr Jackson isn't in at the moment./Mr Jackson is out at the moment.杰克逊先生现在不在。

Could I take a message?您需要我捎个口信吗？Would you like to leave a message?您想留言吗？Do you mind if I use your phone?我能借用一下你的电话吗?No,please go ahead.可以，请用吧。I'm sorry for calling you this late(early).

真抱歉，这么晚了还(早就)给您打电话。I'm calling about tomorrow's meeting.

我给您打电话是关于明天开会的事。I'm calling you back.我给您回电话。He's been expecting your call.他一直在等您的电话。Would you mind calling back later?/Could you call back later?您能过会儿再打吗?

I'll put him on.我让他接电话。Mr.Baker is on Line One.贝克先生打来电话，1号线。You have a call from Mr.Hill of ABC.ABC公司希尔先生的电话。Your party is on the line.您要找的人来接电话了。I'm transferring your call to the sales department.我把您的电话接到销售部去。

A=Operator(接线员)

B=John(约翰)

C=Richard(理查)

A:Hello,ABC Company.How can I help you?A:您好，这里是ABC公司。请问您有什么事情？B:This is John White.Can I have extension 3722?B:我是约翰·怀特。您能帮我接3722分机吗？A:Certainly,hold on a minute please.I'll put you through.A:好的，请稍等，我将为您接通。

C:Philip Wood's office,Richard speaking.

C:这里是菲力普·伍德的办公室，我是理查。B:This is John White calling.Is Mr Wood in?B:我是约翰·怀特。伍德先生在吗？

C:I'm afraid he's out at the moment.Can I take a message?C:很抱歉，他现在不在。您需要留言吗？

B:Yes,Could you ask him to call me at 3645876.I need to talk to him about the order.It's urgent.B:好的。麻烦你让他打3645876找我。我需要和他谈谈订单的事，非常紧急。

C:Could you repeat the number please?C:您能再说一遍号码吗？B:Yes,that's 3-6-4-5-8-7-6，and this is John White.B:好的，是3-6-4-5-8-7-6，我是约翰·怀特。C:Thank you Mr White,I'll make sure Mr.Wood gets this as soon as possible.C:谢谢您，怀特先生。我会尽快告知伍德先生您的留言。B:Thanks,bye.B:谢谢，再见。C:Bye.C:再见。

A=Jim(吉姆)

B=Mike(迈克)

In this conversation,Jim Smith is the owner of a small company that manufactures boats.He is having a telephone conversation with Mike Hill,owner of a seaside resort.在这则对话中，吉姆·史密斯是一家小船只制造公司的业主。他正和一家海滨度假地的业主迈克·希尔在电话里交谈。A:Jim Smith speaking.Who is calling,please?A:我是吉姆·史密斯，请问你是哪位？B:Hi,Jim.This is Mike Hill.B:吉姆，你好！我是迈克·希尔。A:Hello,Mike.What can I do for you?

A:迈克，你好！需要我为你做什么吗？B:I need two boats to rent to guests.Can you give me a price quote?B:我需要两只船租给游客。你能给我个报价吗？A:Let me see……Uh,the list price is US$3，600.You're a valued customer,so I'll give you a 10％discount.A:让我想想……呃，报价单上是3，600美元。您是我们的重要客户，我会给你10％的折扣。B:That's very reasonable.Do you have them in stock?B:那很合理。你们有现货吗？

A:Sure！A:当然有！B:That's good.The tourist season is just around the corner,so I need them pretty quick.What's the earliest shipping date you can manage?B:那很好。旅游旺季就要到了，所以我急需它们。你最早的发货日期是什么时候？A:They can be ready for shipment in 12 weeks.A:可以在1-2周内准备好装船。

B:Perfect.What's the total CIF price,Jim?B:棒极了。到岸价格是多少，吉姆？A:Hang on……The price will be US$8，000 to your usual port.Do we have a deal?A:稍等……价格是8，000美元，到原先的港口。成交吗？B:You bet！Send me a fax with all the information,and I'll send you my order right away.B:当然！给我发一份所有相关信息的传真，我会立即下订单。B:Great！Nice doing business with you again,Jim.Bye for now,and say hello to the family for me.B:好极了！很高兴再次和你做生意，吉姆。那再见了，带我问你家人好。A:Will do,and the same goes for me.Bye,Mike.A:我会的，也带我问侯你家人。再见，迈克。

1.Is Mr.Wood in?是问伍德先生是否在办公室。这里的in是副词，表示位置。

2.Richard/Jim Smith speaking,Nice doing business with you again，和Will do　都是省略形式，它们的完整形式分别是Richard/Jim Smith is speaking,It is nice doing business with you again，和I will do.这些口语中的省略形式虽然不符合语法，却仍能传达意思，因此也被人们所接受。它们体现出口语的自然灵活。

3.price quote 报价

4.in stock　存货，现有，备有。例如:The shop has plenty varieties of goods in stock.商店有种类繁多的存货。

5.around the corner是个习语，可指距离上非常近，也可指时间上即将到来。例如:The hospital is around the corner.医院距此很近。The Spring Festival is around the corner.春节将要来临。

6.CIF price:到岸价格，指包含成本，保险费和运费的价格。CIF是由Cost,Insurance，和Freight 三个单词的第一个字母大写组成。指当货物在装运港越过船舷时(实际为装运船舱内)，卖方即完成交货。货物自装运港到目的港的运费保险费等由卖方支付，但货物装船后发生的损坏及灭失的风险由买方承担。

7.You bet！口语中用来代替Yes，表示肯定，强调对方的猜测是正确的，或对方的建议非常好。例如:

Are you happy?你高兴吗？

You bet！那还用说！商务贸易常用简写

1.B/L bill of lading　提单

2.L/C letter of credit　信用证

3.D/P documents against payment　付款交单

4.D/A documents against acceptance　承对交单

5.T/T telegraphic transfer　电汇

6.CFR cost and freight　成本加运费价格

7.C.I.F cost,insurance and freight　到岸价格

8.F.O.B free on board　离岸价

9.F.A.Q fair average quality　良好平均品质

10.FCL full container load　整箱货

11.LCL less than container load　拼箱货

12.D/D demand draft　即期票汇

13.P.A particular average　单独海损

14.F.P.A free from particular average　平安险

15.W.P,A with particular average　水渍险

16.G.A general average　共同海损

17.LIBOR London inter bank offer rate　伦敦银行同业拆借利率

18.EXW ex works　工厂交货

19.FCA free carrier　货交承运人

20.DAF delivered at frontier　边境交货

21.DES delivered ex ship　目的港船上交货

22.DEQ delivered ex quay　目的港码头交货

23.DDU delivered duty unpaid　未完税交货

24.DDP delivered duty paid　完税后交货

25.M/T mail transfer　信汇

26.S/O shipping order　装货单

27.G.S.P generalized system of preferences　普通优惠制

28.C.C.V.O combined certificate of value and origin　估价和原产地联合证明书

29.A.W.B air way bill　空运提单

30.A/V ad valorem　从价

31.C.O.D cash on delivery　货到付款

32.D/W deadweight　重量货物

33.D.W.T deadweight tonnage　载重吨位，重量吨位

34.D.P.V duty-paid value　完税价格

35.E/D export declaration　出口申报单

36.GATT General Agreement on Tariffs and Trade　关税及贸易总协定

37.L/G letter of guarantee　担保书，保证书

38.M/T metric ton　公吨

39.N/N non-negotiable,not negotiable　非流通的，不可转让的

40.O.B/L ocean bill of lading　海运提单

41.S/D sight draft　定单号数

42.S/D sight draft　即期汇票

43.NTB non tariff barrier　非关税壁垒

44.T.P.N.D theft,pilferage and non-delivery　偷窃提货不着

45.W.W warehouse to warehouse　仓至仓

46.Yd(s)yards　码

47.W/M weight or measurement　重量或体积

48.W.R.(W/R)war risk　战争险，兵险

49.U.L.underwriter laboratories　美国保险人公会所设的检验机构

50.T/R trust receipt　信托收据

Early Shopper

It was Christmas and the judge was in a benevolent mood as he questioned the prisoner."What are you charged with?"he asked.

"Doing my Christmas shopping early，"replied the defendant.

"That's no offense."replied the judge，"How early were you doing this shopping?"

"Before the store opened，"countered the prisoner. nzspwyV2RkpZe5j9X8YjyE5Z1+q/LDI0S0S3l8HK58RLHORqJxnK4FXsZiNuSCMv