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001 Making Telephone Appointments 电话预约
002 Receiving Clients 接见客户
003 Company Profile 公司概况
004 Establishment of Trade Relations 建立贸易联系
005 Introducing New Products 介绍新产品
006 Enquiries Made by the Buyer 买方询盘
007 Offers Made by the Seller 卖方报盘
008 Ordering Goods 订货
009 Signing a Contract 签合同
010 Type of Payment 付款方式
011 Goods Packing 货物包装
012 Insurance Charges 保险费用
013 Expediting Delivery 催促发货
014 Quality Inspection 质量检验
015 Making a Complaint 提出投诉
016 Accepting Claims 接受索赔