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共18章

免费版权信息
免费第2版前言
免费前言
免费 PartⅠ English Tour Guide
免费 Project1 Tour Consultation
免费 Project2 Pick-up Service
Project3 Hotel Service and Facilities
Project4 Touring and Sightseeing Services
Project5 Dining Service
Project6 Services for Shopping, Leisure, and Entertainment A
Project7 Checking Out and Seeing-Off Services
Project8 Dealing with Problems and Complaints
PartⅡ Outbound Tour Leader
Project9 Departure Service from China
Project10 Service in Destination Countries
Project11 Departure Service from Destination Countries
Appendix Vocabulary
参考文献

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