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1-50章
51-100章
101-147章
共147章
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Title Page
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Copyright
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Contents
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Introduction: The Value of Power Words
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Section One: Rethink Traditional Annual Performance Reviews
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Section Two: Get Ready—Before the Performance Review
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Create a System of Measurement
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Set Goals and Set the Stage
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Use Positive Reinforcement and Recognition
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Time the Performance Reviews
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Keep and Use Performance Records
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Adjust Job Descriptions
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Use a Pre-Review Self-Evaluation
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Make Face-to-Face a Part of the Process
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Listen before Speaking
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Assess the Employee’s Listening
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Connect and Cooperate
Section Three: The Performance Review Process
Section Four: Evaluate Personal Skills, Core Competencies, a
Ability to Adapt and Make Changes
Attendance and Punctuality
Communication Skills—Verbal
Communication Skills—Written
Conceptual Thinking
Conflict Management
Cooperation
Creativity
Customer Relations and Service
Decision-Making Skills
Delegating
Dependability
Development of Subordinates
Equal Opportunity and Diversity
Ethics
Flexibility
Forward Thinking
Goal Setting
Industry and Quality Work Habits
Initiative
Innovation
Interpersonal Skills
Job Knowledge
Judgment
Leadership
Learning Skills
Listening Skills
Loyalty and Dedication
Management Skills and Style
Motivation
Personal Style
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