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1-28章
共28章
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About the Author
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Title Page
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Copyright
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Acknowledgments
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Introduction
Foreword
Part I: The Breakfast Factory
Chapter 1: The Basics of Production: Delivering a Breakfast
Chapter 2: Managing the Breakfast Factory
Part II: Management is a Team Game
Chapter 3: Managerial Leverage
Chapter 4: Meetings—The Medium of Managerial Work
Chapter 5: Decisions, Decisions
Chapter 6: Planning: Today’s Actions for Tomorrow’s Output
Part III: Team of Teams
Chapter 7: The Breakfast Factory Goes National
Chapter 8: Hybrid Organizations
Chapter 9: Dual Reporting
Chapter 10: Modes of Control
Part IV: The Players
Chapter 11: The Sports Analogy
Chapter 12: Task-Relevant Maturity
Chapter 13: Performance Appraisal: Manager as Judge and Jury
Chapter 14: Two Difficult Tasks
Chapter 15: Compensation as Task-Relevant Feedback
Chapter 16: Why Training Is the Boss’s Job
One More Thing…
Notes
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