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我的书架
1-22章
共22章
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What People Are Saying
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Title Page
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Foreword
Welcome
Our Iceberg Will Never Melt
The Iceberg Is Melting and Might Break Apart Soon!
What Do I Do Now?
Problem? What Problem?
I Cannot Do the Job Alone
The Seagull
Getting the Message Out
Good News, Bad News
The Scouts
The Second Wave
The Most Remarkable Change
Changing and Succeeding
The Penguins and You
The Eight-Step Process of Successful Change
The Power of Group Discussions
Q&A with the Authors
The Authors
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