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共338章

免费 PRAISE FOR Thanks for the Feedback
ABOUT THE AUTHORS
ALSO BY DOUGLAS STONE & SHEILA HEEN
TITLE PAGE
COPYRIGHT
DEDICATION
INTRODUCTION | From Push to Pull
WHAT COUNTS AS FEEDBACK?
A BRIEF HISTORY OF FEEDBACK
PULL BEATS PUSH
THE TENSION BETWEEN LEARNING AND BEING ACCEPTED
THE BENEFITS OF RECEIVING WELL
DIGGING FOR PONIES
THE FEEDBACK CHALLENGE
1 | THREE TRIGGERS • That Block Feedback
THREE FEEDBACK TRIGGERS
WHY WE GET TRIGGERED AND WHAT HELPS
1. TRUTH TRIGGERS: THE FEEDBACK IS WRONG, UNFAIR, UNHELPFUL
Separate Appreciation, Coaching, and Evaluation
First Understand
See Your Blind Spots
2. RELATIONSHIP TRIGGERS: I CAN’T HEAR THIS FEEDBACK FROM YO
Don’t Switchtrack: Disentangle What from Who
Identify the Relationship System
3. IDENTITY TRIGGERS: THE FEEDBACK IS THREATENING AND I’M OF
Learn How Wiring and Temperament Affect Your Story
Dismantle Distortions
Cultivate a Growth Identity
TRUTH TRIGGERS | the challenge to SEE
Truth Triggers Overview
2 | SEPARATE APPRECIATION, COACHING, AND EVALUATION
ONE DAD, TWO REACTIONS
THERE ARE THREE KINDS OF FEEDBACK
APPRECIATION
COACHING
EVALUATION
WE NEED ALL THREE
EVALUATION SHORTFALLS
APPRECIATION SHORTFALLS
COACHING SHORTFALLS
BEWARE CROSS-TRANSACTIONS
A COMPLICATION: THERE IS ALWAYS EVALUATION IN COACHING
WHAT HELPS?
GET ALIGNED: KNOW THE PURPOSE AND DISCUSS IT
SEPARATE EVALUATION FROM COACHING AND APPRECIATION
3 | FIRST UNDERSTAND • Shift from “That’s Wrong” to “Tell Me
WE’RE GOOD AT WRONG SPOTTING
UNDERSTANDING IS JOB ONE
FEEDBACK ARRIVES WITH GENERIC LABELS
GIVER AND RECEIVER INTERPRET THE LABEL DIFFERENTLY

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