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共27章

免费 Praise
免费 Title Page
免费 Copyright
免费 Dedication
免费 Preface
免费 Foreword
免费 Acknowledgments
免费 Introduction
免费 The Problem
1 - Sort Out the Three Conversations
Shift to a Learning Stance - The “What Happened?” Conversati
2 - Stop Arguing About Who’s Right: Explore Each Other’s Sto
3 - Don’t Assume They Meant It: Disentangle Intent from Impa
4 - Abandon Blame: Map the Contribution System
The Feelings Conversation
5 - Have Your Feelings (Or They Will Have You)
The Identity Conversation
6 - Ground Your Identity: Ask Yourself What’s at Stake
Create a Learning Conversation
7 - What’s Your Purpose? When to Raise It and When to Let Go
8 - Getting Started: Begin from the Third Story
9 - Learning: Listen from the Inside Out
10 - Expression: Speak for Yourself with Clarity and Power
11 - Problem-Solving: Take the Lead
12 - Putting It All Together
Ten Questions People Ask About Difficult Conversations
Notes on Some Relevant Organizations

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